On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Invicta Stores Reviews Summary
The company enjoys a generally positive reputation, with customers frequently highlighting the quality and unique designs of the watches, as well as the excellent value for money. Many express satisfaction with timely deliveries and effective communication regarding order status. However, concerns arise regarding issues with returns and refunds, as some customers have reported delays and dissatisfaction with the return process. Additionally, there are occasional discrepancies between product descriptions and received items. Overall, while the company excels in product quality and customer experience, improvements in return handling could enhance customer satisfaction further.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Nice
Great and fast shipping
I went to the Invicta store to try on a watch to make sure i got the proper size band. The store clerk assisted me and told me the right size band to order but when the watches arrived they were too small so i am in the process of returning the items. After multiple calls to customer service and emails i finally got a response. I dropped off the box for return yesterday.
No answer when you call customer service. Late response when you send emails.
I ordered a limited edition Houston Texans Invicta watch on 12/14 as a CHRISTMAS gift for my husband and on 12/20 I received a status update stating due to manufacturing issues my order will be late or canceled. Since then I have not received any other notifications from Invicta.com. On 12/26 I spoke to a CSR who informed my order was waiting for shipping label to be processed and here it is 12/28 and I have yet to receive my purchase or an update on the status of my order. Every year for the past 8 years my husband gets an Invicta watch to add to his collection however after this I'm not sure if I will be purchasing another due to the lack of communication and poor CS.
Great watch my girlfriend loved it, great quality.
Love the watch but is not working. I bought invicta before and is the first time this happens.
It was great. I will continue shopping with you.
Great price, fast shipping and AMAZING watch!
My sons love the invicta watches, I purchased their first one, also my grandsons also.
Loved it! Came on time
Order placed 12/14. Only communication about order was initiated by me. This order was Christmas gifts, I received the watches 2 days after Christmas. If there was a problem with the order why does the customer have to communicate first to receive any update on the order or problems with the order. I had to resort to Facebook messager to get a response after emails and phone calls to the provided contacts on the website failed. Got a $10 off my next purchase good until 12/31/19 coupon and sorry about you luck, as if I want to go through this again. I love Invicta watches and when they finally arrived they looked great, but this first time use of this site went terribly. Amazon is killing this site for $10 or so more per watch and prime 2 day delivery. I won't be back unless I feel like going on another adventure, and will encourage every soul to stay clear of this site. This was like buying from a questionable site advertising on Instagram or Facebook, not recommended. Having chase customer service around to get any details on my order killed this experience in addition to the order being 2 days late for Christmas; again order on 12/14. The watches are perfect just find them from somewhere else.
Invicta purchase was very reasonably priced.
It was a smooth transaction
Quick and easy...and love the quality of the Invicta watches.
Rapida
Great selections. Great prices. However, the length of time from the order time to the delivery time was unacceptable.
I have a bad cloth watchband on a previous order. I would like you to replace it. It was disfective from the get-go. It is a Tan cloth band thanks, Mark Freeman *******367
Well done!
I Shopped online for a gift for my hubby. The prices were affordable. So I bought 2 watches, a 50mm watch for him and one for myself. He loves it and gets lots of compliments. We love our watches.
From the business
Invicta Stores is the best place to shop Invicta watches online. We carry an extensive line of invicta watches for men and women including exclusives only sold here.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members