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The company enjoys a generally positive reputation, with customers frequently highlighting the quality and unique designs of the watches, as well as the excellent value for money. Many express satisfaction with timely deliveries and effective communication regarding order status. However, concerns arise regarding issues with returns and refunds, as some customers have reported delays and dissatisfaction with the return process. Additionally, there are occasional discrepancies between product descriptions and received items. Overall, while the company excels in product quality and customer experience, improvements in return handling could enhance customer satisfaction further.
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Easy to navigate your website, product was as described, this is the 3 watch that I brought in a month. My first order with Invicta came in 4 days of ordering, my last order took two weeks to arrive, I sent emails and tried calling customer service several times, the calls got me no where and my emails were never responded. They finally sent email stating that my order was processed and will be getting ready to ship. Mind you this is 2 weeks after placing order. Now I understand that we are in troubled times, but for a company like Invicta not to respond to emails or be able to speak to someone, company needs to work on customer service and make it easy for customer to speak to someone, like they made it easy to navigate there web site. Thank you Claudio
They held up my order and could not talk to a human
Website states that it can take up to 4 business days before shipping out which is ok. I ordered on 5/9/20 and didn't receive it til 6/4/20. I understand Covid 19 had slowed things down but your website said nothing about slower shipping times til close tob2 weeks after I made my order. When I enquired about the delay on my order all I receive is a generic response that did not answer anything. The item I ordered was a birthday gift that didn't show up in time for said birthday. So I had to give the gift late which is a tad embarrassing. Overall they love the watch.
Easy checkout and great selection. Delivery was much longer than expected and when I called 10 days after I placed my order to inquire about the status, I was told that the order was on hold. I asked about an estimated delivery day and I was told that they are not sure but all orders are planned to be filled as soon as possible.
EASY TO USE
The shipping was sporadic and inconvenient.
Is very good
I ordered 2 watches. I never received any delivery updates. 1 watch arrived 2 weeks after ordering. The other one never showed up to my residence. Not very happy about missing out on $90
My overall experience is and always great!
Shipping was alittle much. I love Invicta. Can't help myself.
Pleased with the time piece my sister chose for my father for fathers day.
Easy. Simple.
No confirmation, no shipping, tracking was given
Im still waiting for 4 watches.thats crazy because i paid extra for rush delivery what the mess is going on *******727
Sad customer
Charles Swift
It was fast and easy thank you
Wonderful
Very pleased with the time piece I purchased for my father.
Love the packaging.beautiful. Love the watch.especially for the 70% sale price.
Ording was fine, and it came in a reasonable amount of time.
It looks nice but I don't like it. I know it's a woman's watch... but this is Invicta... It should be larger... Yes not as larger as the male watch, but definitely not that small. Especially for an Army watch... Any Invicta military women's watch should exhibit the same command a man's Invicta does (or do 2 styles for those of us like me)... I went to West Point... Yes, my woman's ring is larger than other University women's rings. But I still got the man's ring as it's size is symbolic to West Point and the challenge to get in, stay in, graduate and serve this country as an officer leading and inspiring soldiers to do the same!
Answer: Seem to be actual Invicta watch, has a warranty and everything
Answer: The same here. No follow up email I told the rep and wanted to know why was that. On hold for one hour and I still feel like my questions weren't answered regarding as to when will I receive my watches. I will never order again.
Invicta Stores is the best place to shop Invicta watches online. We carry an extensive line of invicta watches for men and women including exclusives only sold here.

