InstacartReviews 2,486

I use to like Instacart, but have had terrible experiences lately. First of all, I was completely OVERCHARGED 5%-10% when comparing the store receipt prices against what Instacart charged. Yesterday I had an order that was shopped and should have been enough route to my house. I get a text shopper can't complete order, but no reason why (?). So they assign a new shopper to start over... but she can't shop the items due to their technical issue and items having been previously shopped. Instagram ends up cancelling the entire order due to their technical issue, and says I have to re-input the entire order (aarrgh)! So now I must select Sunday delivery instead of Saturday. Family now waiting on Sunday, and Instacart pushes back the delivery by 2 more hours... Call customer assistance, and no help at all... Just says unfortunately that's what our system shows, and could have to wait up to an hour to speak with a supervisor. I think it was a call center in Mexico that was not empowered to actually assist/ resolve, only apologize. No help at all and very frustrating...

I've been ordering from this sight for about 6 months now if not longer. In the last few months I've had nothing but problems. I had someone walk out on my order received molded rotten fruit and veggies multiple times. Now these last few times I check Availability Times before I order and it tells me within 2 hours. Then I go
To check out and it tells me the next day. So I went and shopped for it all my self bought all the exact stuff and saved $100! Then this Time same thing so I called and the guy I talked to was very rude. Kept talking over me and cutting me off he was not %100 with it. So I give up! For now on I'll place my orders for store pick ups threw the stores and or pick it myself. Paying that much for service fees and not getting all the sales is not worth it to me anymore.

On 6/02/20 I purchased groceries at Publix thru Instacar, unfortunately I was overcharged, my receipt was for $246.65 including tax, plus I was charged separate for deliver, service fees and tip which totaled $29.84. The total of just the groceries including tax was $246.65, Instacart charged my credit card $275.00. I called Instacart customer service number at *******822 to dispute the $28.35 overcharge, I was treated very poorly and was told there was nothing I could do, the man I spoke to kept talking over me and wouldn't let me speak. This is a shame this is happening with Instacart this is like ripping people of their hard earned money. I can this company overcharge someone and tell you there is nothing you can do.

DO NOT TRUST THEM. I have unexplained charges on my receipt but because the online receipt doesn't show them they are saying I didn't pay for them. I calculated my receipt and was short exactly the amount of the items that I did not order. Even sending them pictures of the receipt with time and date and they denied fault. This is an extremely dishonest and unintelligent company with incompetent customer service reps and employees without integrity!

I just received a large delivery of Instacart loose fresh groceries on my front porch area in no bags, boxes or anything. This is my fourth delivery, and first such NEGATIVE CUSTOMER EXPERIENCE. However, now I do recall at my last delivery, the delivery person telling me she founded some bags herself to delivery my groceries. I will cancel my temporary membership to avoid a similar experience when I may not be at home. I am rating Instacart average because my first three experiences were good ones.

I asked for 5 tiny Jalapeño peppers and got 5 Huge strange looking peppers. What are they? Are they hot?: what do I do with them?
I asked for frozen caulif[ower and got 2 huge bags of broccoli.
I asked for Kosher beef broth and got non kosher broth that I cannot use
I asked for Rosens white bread and got an Italian loaf which is not parve or kosher
I asked for frozen brussels sprouts (thinking I'd get a little package of frozen sprouts) and got a huge bag of fresh brussels sprouts. At lease 3 lbs.
The first order was sent to the wrong place and the second order is a waste of money. I have to say that this is the last time I will use Instacart to shop for me. This is an honest and truthful review.

On 5/25/20 I used instacart and had a horrible experience with who delivered my groceries. There were two guys at my door insisting on an additional cash tip even though I already tipped through the app and his friend stating "homeboy here would like a tip too". I told them multiple times that I did not have any cash and that I adjust my tip at the end depending on the whole experience and quality of my produce. The original guy who was my assigned to be my shopper was not leaving my door stating I can adjust the tip now and how his friend makes so much money through getting groceries making up to $50 in tip. It got to the point where I had to shut the door in his face because he was not leaving. I called instacart immediately to let them know what I had just experience and how vulnerable I was that two guys who now have my address refused to leave and I felt very brushed off. They progressed me to the higher level of care, but they only stated " we will make sure you aren't matched with him again an you can get free delivery for next time". I informed them there would not be a next time and he should be fired that kind of behavior should be unacceptable! I just felt very shoved to the side and not understood on where I was coming from, I am sorry but 7.99 isn't going to fix this nor is just making sure me and this guy isn't matched again-this company obviously doesn't care who they hire.

We used Instacart 4 times before we discovered the scam. This last time, the delivery person left his receipt in our grocery bag. He paid $61.58 for our groceries. Add in the fees and tip added another $15.86 to the bill for a total of $77.44. Instagram charged us $95! I complained and was told Albertsons is to blame. Are they? I compared the shopping prices and noted most of the prices jacked up (circled in the photos with the price difference at the sides). I am appalled and livid. This cannot be legal.

We tried several times ordering to give the benefit of the doubt that maybe, it's just the shopper that's crappy and soon we'll get assigned to a better shopper. But the result is always the same, and upon further research, I TOTALLY UNDERSTAND WHY. Instacart shoppers are totally undervalued by the company and under equipped. If I was their employee, I'd do a crappy service too because I get crappy incentives anyway. We had our groceries delivered once a week, but 50% of our orders are refunded, maybe so Instacart shoppers can just be done with it ASAP.