Insanely Cheap Flights

After searching on there website what currency they use (USD vs CAD), I did go ahead with booking 3 tickets, still seeing the "free 24 hr cancellation" in front of me. Guess what? The whole process we could not figure out if the prices are in CAD (we live in Canada) it showed up in the end: "Your CC will be charged in USD. We could have got the same price on Expedia.ca for the same flight number in CAD. That's how they make money. We called our cc company and they deal now with them to get our 3x$75 back for overpriced flight tickets and **free cancellation**. And yes. I called the service 1 minute after booking. They are all scammers!

I clicked on a Nov 20 flight date and Nov 27 showed up. I corrected it and went ahead with my booking. When I got confirmation, it was for Nov 27! I immediately called in to change the booking. Guess what there is no free 24 hour cancellation! The rep spoke very poor English and told me that I had made a mistake and that we both knew what I did. They were going to charge me more than double to make the change. I was transferred to someone else who said that they would cancel my flight for a charge of $50. US for each of the 2 tickets = $100! When I said that this was unacceptable they offered to make it $25 US cancellation per ticket. Im now calling my credit card card company MBNA to see if theyll help me with these charges. From reading other reviews, this doesnt sound like Ill be successful getting help from them. The correct title of this website is INSANE! Go anywhere else! Do not use this company!

I am not a person who would write negative reviews as I am an easy going flyer but this time I really got pissed off and need to share.

We booked the flight in March, 2017 for today July 16th to fly from Edmonton in Alberta to Zagreb in Croatia. We came to the airport and after one hour of trying to check us in we found out that the flight got cancelled. Nobody notified us! We had to return home and then the conversations started with the agency. Long story short they rescheduled us for the next day flight without any compensation and adding one more layoff in our flight. We lost money for the cab to the airport and back, another ticket that we were supposed catch from Zagreb and the night in the hotel that we were supposed check in tomorrow.
I am not sure how this company operates as this was the first and definitely the last time that I booked with them, but I believe that if situations like this happen (the major change in your flight) the passenger should be compensated at least for the inconvenience experienced.

I booked a flight for my husband to fly out for work. His first flight was fine, got to his connecting air port and they said they are over booked and he didn't have a seat. Why would I book a flight with a website if I thought he only had a chance to make it to his destination.
Usually you can pay to pick your seat, I didn't know I had to pick a seat for each flight or not have a seat at all.
Now he is stuck in an airport for who knows how long.
Save your sanity by not booking with this company. I wish I had read the reviews before I bought the ticket.

I totally agree with you. I have the same experience. When i made payment, it reflected a higher price. The worse is yet to come... whatever i paid is not it, they sent me an email confirming the booking and now another additional 80% of what i paid earlier as Government & Tax Fees. I called them to verify and compliant and they said they will give me some discount and the fee is still 60% of my 1st payment. There are so many bad reviews about them and please avoid this site!

Beware you are paying for Standby

"A rep with Insanely Cheap Flights told me we had confirmed seats for all 4 of our flights. They gave me our seat information on the phone and via email. My husband and I arrived at the airport to find out we only had one seat booked for all 4 flights. We were informed that we never had seats to begin with. We were able to fly out to our connecting destination but from there, the airlines did not have seats for us. We were stuck at the airport for 7 hours. We were lucky to get on the evening flight, but every flight after that, my husband and I were not able to sit together. From what I understand, if you want to make sure you have seats, pay the higher price. I feel this small discount rate, is more of a standby rate. We also found out from an American Airline employee, they overbook most of their flights. The day American Airlines would not allow us on the flight, was the same day, they sold an extra 8 seats. Sadly, eight of us were told that we are not going on our vacation at that time. Supposedly, this is very common with this airline. "

Bad service. I called numerous times and got reps in India. Three different reps gave me three different answers. In the end TRAVEL ONE, DBA INSANLY CHEAP FLIGHTS, DBA CHEAP FLIGHTS... ripped me off. It was impossible to deal with these people. I even wrote to the CEO, Steve Oliverez but I got even worse treatment by his rep Latasia. In order to add 3 letters to my first, nick name (to reflect the first name on my pasaport) her suggestion was to buy a new ticket which would cost me more than 100% of the ticket I paid in full, and wait for refund (not sure how much). In the end I cancelled the ticket, and booked a new one through a reputable agent, with the nearly the same price as the original ticket. Travel One reps quoted me three different prices for the cancellation. Last rep told me that I would get refund for my ticket, less $250 (supposedly goes to the carrier), and that it would take 3 billing cycles to get my refund. This rep also told me that I needed to give him the authorization to charge $200 on my credit card, as a cancellation fee for Travel One, otherwise the refund will not be processed. When I said I would report such practice, he said he would make an exception and charge me only $50. I agreed, and my credit card was charged with $50 immediately. I have not yet received my refund. I have found out there are numerous law suits against this company.

I had to cancel my bookings with Insanely Cheap Flights because I did not realize the flight was in USD. My mistake as its posted all over the website when booking. Anyways, I called the customer service line and someone picked up after two rings. I guess other people have been calling during the high volume times.(I called in the morning) The guy on the line was very friendly and tried to find me a cheaper flight for the times I wanted, but after not being able to find anything, cancelled my flight. He waited on the line with me until I confirmed the cancellation via email, and he then confirmed the cancellation on his end. VERY helpful. Too bad flying in Canada is so bloody expensive!

I haven't flown yet but reading the reviews freaked me out. So I thought I had better check with the airline directly to see if my tickets were booked and paid for and I can report that that everything is A OK. On the tickets from ICF (Insanely Cheap Flights) it said I only had carry on luggage but when I called the airline they said I was booked with check in luggage for each passenger (Myself and 3 children) and if this all runs smoothly in December I will be back to let you all know. But so far so good.

Purchased a round trip ticket because I was able to find one that had good enough dates and times for my departure time as well as return times. After I get to my destination and I did enjoy my trip, I went to check in 24 hours prior to my return trip, my total return trip was scheduled to be 4 hours and 30 minutes, when I found that my return departure time had move up 9 hours. That in it self was crazy since I lost half a day off my vacation, but the kicker was that the only thing that changed was the first leg of my trip. My layover went from 1 hour to 9 hours and 45 minutes.

I called Insanely "Cheap" Flights and talked to some guy that spoke very poor English in India. When I asked what his name was he told me "uhhh Morgan". When explaining what the issue was, he said United cancelled the flight and they are only flying one flight out of this busy airport this day. I asked if there was an earlier connecting flight and was advised they were all already over booked and I would have to just wait for the scheduled second flight. I asked to speak to his supervisor and me told me there are no supervisors around to help. I had to keep asking to be put on hold until he found a supervisor I can speak with to resolve the layover issue. After a few minutes of trying to convince me that I just had to go with the 9 hour and 45 minute layover, and me telling him that he is crazy, he did say hold on and he would transfer me to a supervisor. A few minutes later a little better English speaking guy from India got on the phone and said his name was "Matt" and after explaining the issue again, he did agree that, that was not a reasonable layover time and said he will see what he could do. After all said and done, and an hour later, I was only able to reduce the layover time to 6 hours. After reading the policy terms of the airline, they can not change flight times of what you purchased prior to 7 days of your flight or they will compensate you for the inconvenience. Unfortunately, dealing with "INSANELY"CheapFlights, it appears that you are SOL, and are at them changing your flights to whatever they desire. I will not use them again and after seeing that using there service, I only saved 30 to 40 dollars off what a ticket through the airline would have been. The lost day of vacation I incurred, the stress, and the poor service with the extended layover I had to deal with, was worth a lot more than the 30 to 40 dollars I saved on this ticket. You have been warned, I would have much rather wrote a review saying the service was 5 stars, but with what I had to deal with, I think its even worse than the Very Poor rating I could give.

Well, we have had a medical emergency and I need to cancel our flight. I have also purchased insurance just in case of something like this. Well, it took the website 26 minutes to just answer the phone and then some guy got on the phone and told me he was going to have to transfer me to customer service although I'm pretty sure that's what he was. Well, it is now 1 hour and 30 minutes and still on hold with no answer in site! There has got to be someone somewhere regulating this!