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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
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I paid to get the vehicle Owner name and it did not give me that information
No name on tittle what I am looking for, this tracker does not works
Hello Aurora,
Thank you for your review, and I'm sorry we could not provide the owner's name of the vehicle you were searching for.
I have also searched on my end to see if I could help yield the results for the License Plate you were searching for, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Aneykjeeumey666ej6ejeeje6j6ejeenynmegnuurmrumurmurmurmurm
Hello Jerry,
Thank you for the 5-star review! Your business means a lot to us, so if you ever have additional feedback, please don’t hesitate to contact us at [email protected] at your earliest convenience. We look forward to assisting you with any of your concerns. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Your report changed from initial to actual report and it is not complete
Hello Lonnie,
Thank you for sharing your feedback, and I'm sorry you're dissatisfied with the report you received. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, we source data from records made freely and publicly available by state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
False advertising. $#*! you. This is obviously a $#*!ty scam, again $#*! you
Hello Dakota,
I'm sorry our service did not meet your data needs. This is not the kind of experience we wanted you to have. Please know all customers are welcome to run a preliminary search. The Preliminary Search accesses people’s databases to confirm that the information exists in the United States. It may not match the search results obtained in the member’s area based on the same search parameters.
I would love to turn things around and make it right if I can. Please reach out to me at [email protected] or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Did not provide what i was paid for. Waste of time & money. Avoid using Infotracer.
Hello Steve,
Thank you for taking the time to give us a review, and we sincerely apologize if you could not get the information you needed.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
No owner info, I paid to get owner's info. It was listed on the as one of the info that wuld be provided before i paid
Hello Vanessa,
Thank you for your feedback, and I'm sorry we could not provide the vehicle's owner information. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I forwarded a request for the vehicle's owner's information to one of our research specialists, who will look into this for you. You will receive an update today.
If you have any other concerns, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
False advertisement. Owner information is not available.
Hello Jasmine,
Thank you for leaving a review. We sincerely apologize that we could not provide the owner's information of the vehicle you were searching for. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I can see that you contacted our Live Chat Support and were given a refund. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I have requested to cancel my subscription however no confirmation email came through yet
Hi Masih,
Thank you for sharing your feedback! I’m sorry you did not receive a confirmation email about the cancellation.
I have successfully canceled your subscription. Rest assured, our company will no longer bill you. Please let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Report showed no ownership info. What a rip off. I can see what kind of car it is and color. Without upgrading don't know the owners.
Hi Lisa,
Thank you for sharing your feedback! I’m sorry you did not receive the information you needed.
I understand you are looking for the vehicle's owner's information. Please be advised that this information is more sensitive than the regular report, which is why it is only included in the Premium VIN Report.
I tried searching for the information you needed but was also unsuccessful. This might be because the information is restricted access under the Driver’s Privacy Protection Act (DPPA) protection. We source our data from courthouses, white page databases, vital records websites, social networks, and archives. Sometimes, the specific information you’re looking for might not be available due to privacy laws and regulations. We hope you understand.
Please let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Only 50 more characters to make your standard review into a featured review
Hi Robert,
Thank you for your awesome feedback and 5-star rating! This means a lot to us, and we’re truly grateful for your support. We hope you’ll recommend us to others. Every thought you share helps us grow and improve. We look forward to continuing to exceed your expectations. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Scam - what advertised was not what was delivered. Save your money and do not use this site.
Hi Erich,
Thank you for sharing your feedback! I’m sorry if the outcome of your search did not provide what you are looking for.
Please note that the preliminary search simply determines whether or not the person is in the United States by checking their records. This information is only provided as a resource. Even when the same search parameters are used, the preliminary search results may differ from those found in the member's area.
I tried searching for the information you needed but was also unsuccessful. This may happen if the vehicle is under any of the following conditions:
(1) has been newly purchased/transferred;
(2) hasn't been updated for a long time;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Additionally, we rely on publicly available data from various sources. Sometimes, the specific information you’re looking for might not be available due to privacy laws and regulations, which can vary by location and gaps in public records. We hope you understand.
Please let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Its ok but it doesnt have enough information on vehicles and on address searches it gives you names then you check the name and it gives you 20 different people that have nothing to do with the address so it gives way to much data you have to go through to maybe find what your looking for
Hi D.j.,
Thank you for sharing your feedback. We're sorry you had a hard time locating the information you needed.
We want to make thing right for you. Let us search for the specific information you need. Feel free to give us a call or send an email to [email protected]. We are committed to improving our service and ensuring you have a better experience moving forward. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Not provided the info that I was promised like vehicle opener.
Hi Darren,
Thank you for sharing your feedback! I’m sorry if you did not get the information you need.
Please note that the preliminary search simply determines whether or not the person is in the United States by checking their records. This information is only provided as a resource. Even when the same search parameters are used, the preliminary search results may differ from those found in the member's area.
I tried searching for the information you needed but was also unsuccessful. This might be because the information is restricted access under the Driver’s Privacy Protection Act (DPPA) protection. There is no assurance, as found in our FAQs>Data Questions: https://infotracer.com/faq/. We hope you understand.
Please let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Clear on charges and availability of information. Broken into pieces so no over paying for multiple unnecessary items of information. Works well.
Hi Michael,
Thank you for your awesome feedback! We’re glad everything was clear and easy to understand. Our goal is to keep things simple and ensure you’re only paying for what you actually need. If you have any questions, don’t hesitate to contact us. We're always here to help. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Quick and easy. I like the explicitness around recurring payments.
Hi Olivia,
Thank you for your 5-star rating! We’re glad the process was smooth for you and that you liked the clear information on recurring payments. We hope you will recommend us to others. If you have any other questions or need further assistance, we're here to help. Have a nice day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Quick Response. Very helpful. And informative. More than I expected.
Hi Richard,
Thank you so much for your awesome feedback! We’re glad to know that we were able to help and give you more than you expected. We’re always here for you, so feel free to reach out anytime you need anything. Have a nice day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hi Chris,
Thanks for the 3-star rating and for sharing your feedback! We’re glad you found our service helpful and easy to use. If you need anything else, we’re here to help.
We look forward to hearing from you again. Have a nice day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It said it would have the name of the car owner but it doesn't so wondering why that is?
Hello Daniel,
I appreciate you leaving feedback, and we sincerely apologize we could not provide the owner's name of the vehicle you were searching for. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I have also searched on my end to see if I could help yield the results for the License Plate/VIN you were searching for, but I was unsuccessful. It could be that the license plate/VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Since we could not provide the information, I processed a refund of $9.95 for the Premium Report. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I'm shocked and disappointed. This site doesn't deliver on its promises at all. I need to cancel my
Hello Fanny,
Thank you for leaving a review, and I'm sorry our service did not meet your data needs. This is not the kind of experience we wanted you to have. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Our records show that your account has been canceled, and you will not see any future charges from us. The payment made will allow you access until September 13,2024.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Donna,
Thank you for your review. We sincerely apologize that we could not provide the owner's information of the vehicle you were searching for. We source data from records made freely and publicly available by state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
I can see that you contacted our Live Chat Support and were given a refund. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315