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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
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Everything ok, ALL information that o want o got! Thanks a Lot
Aside from the ever presence, remind her not to stock anyone to go crazy, good information, fairly consistent
Hi Lauren,
Thank you for your 5-star rating! We appreciate your thoughts on consistency and information. We always make sure to provide a great experience to our valued customers. If you have any specific suggestions, feel free to share! We hope you’ll recommend us to others.
We look forward to hearing from you again. Have a nice day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Not all info was shown so I can't really give a good rating nice
Hello Hector,
Thank you for sharing your feedback, and I'm sorry our service did not meet your data needs. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was looking for an exact street address but the site was unable to provide this.
Hello Monica,
Thank you for your review, and I’m sorry you did not find the information you were looking for. We gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Easy to use too much detail not interested in waves size, length, etc., etc. etc.
Hello Eugene,
Thank you for your feedback! We’re glad you found our service easy to use. We appreciate your feedback about the level of detail and will consider it to improve our reports.
If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Report does not tell me the owner of the vehicle.!
Hello Matthew,
Thank you for your feedback. We sincerely apologize we could not provide the owner's information of the vehicle you were searching for.
I ran the search on my end and was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Please be advised that your account is active and will renew on September 27,2024. If you wish to cancel, please give us a call or send an email to [email protected]. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Quick and easy.I didn't know what to expect but it got what I wanted and quick
Hello Josiah,
Thank you for your awesome review! We’re glad we could deliver what you needed quickly and easily. We work hard to meet your expectations and are happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
They Lied about the information receiving from report paid for.
Hello Everett,
Thank you for taking the time to give us a review, and we sincerely apologize if you could not get the information you needed. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I have also searched on my end to see if I could help yield the results for the License Plate you were searching for, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
My experience was great customer service very professional
Hello Randolph,
Thank you for your feedback! We’re delighted you had a great experience with our customer service and found our explanations helpful and professional. We appreciate your suggestion about updating the system. Rest assured, we are working on improving our services.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Robert,
Thank you for your kind words! We’re thrilled you found our service fast, informative, and affordable. Your recommendation means a lot to us, and we look forward to serving you again in the future!
Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Didn't get the information that was advertised before buying.
Hello Jayden,
Thank you for your feedback, and I'm sorry you did not find the information you were looking for. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I have also searched on my end to see if I could help yield the results for the License Plate you were searching for, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Please be advised that your account is active and will renew on September 26,2024. If you wish to cancel, please give us a call or send an email to [email protected]. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I personally have been scammed out of over 120,000.00 over the past two years, believing the person was really who she said to be. I now believe with your service I can find out details that no other site provides even at additional fees.
Thank you, for the services provided.
Hello Louie,
Thank you so much for your kind words! We’re thrilled you find our site to be the best. We’re sorry to hear about your past experiences with scams, and we’re glad our service has provided you with the information you need. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
If you need further assistance, please do not hesitate to contact us at your earliest convenience. Thank you for choosing us!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Bait and switch - none of the promised info is in the report and now you're trying to upsell me to a premium report which probably doesn't have the info either.
Hello David,
Thank you for taking the time to give us a review, and we sincerely apologize if you could not get the information you needed. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can exit the pop-up notification, and it will continue running the search without additional fees.
I can see you were running a search for a license plate, and I sincerely apologize, but I could not find any additional information on your request in our database. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Please be advised that your account is active and will renew on September 26,2024. If you wish to cancel, please give us a call or send an email to [email protected]. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Everything was fine except it would not allow me to download or copy the report can you assist with that thank you
Hi Jessica,
Thank you for your 5-star rating! We’re glad everything else was fine, and I’m sorry you’re having difficulty downloading or copying the report.
I have downloaded the report and sent it to your email address. If you have difficulties opening it, please call us or email us at [email protected]. We will be happy to help you retrieve your report.
You can also follow these steps for your future downloads.
Go to My Reports.
Look for the report you want to download.
Click View Report button.
Click the PDF button to download the report.
Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I put in my number. It said my name was "cuddle buddy adelaide". Cuddle buddy is my work handle, I am a gay prostitute. It did not find any other information about me.
Hi Jeremy,
Thank you for sharing your feedback and 3-star rating! I’m sorry that the information doesn’t match up, especially when it relates to your professional identity.
Please know that we only gather information from public records made available by the county or state. If they did not digitize the information, if there are state restrictions, or if the information was requested to be removed for privacy, confidentiality, and security reasons, which is already beyond our control.
If you have any questions or need assistance, feel free to call us or email us at [email protected]. We’re here to help. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
When you first register it says your going to get all this info and then you pay and do not receive what you think you paid for. Deceiving.
Hi Lilliana,
Thank you for your feedback! I’m sorry if the outcome of your search did not provide what you are looking for.
Please know that all customers are welcome to run a preliminary search. The preliminary search accesses people's databases simply to verify that the person exists in the United States. This information is provided as reference material only. Search results obtained from the Preliminary Search may not match those obtained in the member’s area based on the same search parameters.
I also checked the information but couldn’t locate anything in our database. It could be that the License Plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. We source our data from courthouses, white page databases, vital records websites, social networks, and archives. There is no assurance, as found in our FAQs>Data Questions: https://infotracer.com/faq/. We hope you understand.
Let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Tough to navigate, need better navigating system. Need simple navigating system
Hello Paul,
Thank you for sharing your feedback! We're sorry to hear that you found navigation challenging. We value your feedback. Rest assured, we are improving our system to make it more user-friendly. We hope to implement a simpler and more efficient navigation system soon.
Thanks again for sharing your thoughts!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I paid $3 and you can't even provide the owners name. Waste of money.
Hello Sophia,
Thank you for your feedback, and I'm sorry we could not provide the vehicle's owner's name. I ran the search on my end and was also unsuccessful. It could be that the license plate/VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
I refunded the fee of $9.95. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
If their results didn't lie when they said they had the owner information it would be really amazing! Instead I get to learn all about how many cylinders the vehicle has. It's all generic information that's accessible anywhere.
Hello Kevin,
Thank you for leaving a review, and I'm sorry we could not provide the owner's name of the vehicle you were searching for. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I have also searched on my end to see if I could help yield the results for the License Plate/VIN you were searching for, but I was unsuccessful. It could be that the license plate/VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Since we could not provide the information, I processed a refund of $9.95 for the Premium Report. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Found most of the info needed. Did not want to pay additional for the Insureds address so I did not upgrade.
Hello Glenn,
Thank you for your feedback! We’re glad you found most of the information you needed. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. We have to pay a fee to access these extra and highly sensitive data, which is not available anywhere else. Nonetheless, you can exit the pop-up notification, and it will continue to run the search without any additional fees.
Additionally, we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Gregory,
Thank you for your 5-star rating! We’re glad to know that you received all the information you needed. If you have any more questions or need assistance, don't hesitate to reach out. We hope you’ll recommend us to others.
Have a nice day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315