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Infotracer

3.2

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infotracer.com
Boston, MA, United States
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Infotracer Reviews Summary

The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.

This summary is generated by AI, based on text from customer reviews

service
724
returns
43
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Minnesota
1 review
0 helpful votes
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I paid for a report and was just notified I don't have any reports. Give me the report or my money back

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 20, 2020
Florida
1 review
0 helpful votes
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Its ok, I think some public records should be free

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 20, 2020
California
1 review
0 helpful votes
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Cool
June 19, 2020

Cool

Date of experience: May 20, 2020
Minnesota
1 review
0 helpful votes
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Awesome
June 19, 2020

Awesome

Date of experience: May 20, 2020
California
1 review
0 helpful votes
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Helpful
June 19, 2020

Helpful

Date of experience: May 20, 2020
New York
1 review
0 helpful votes
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Good
June 19, 2020

Good

Date of experience: May 20, 2020
California
1 review
0 helpful votes
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Coo
June 19, 2020

Coo

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 19, 2020
Ohio
1 review
0 helpful votes
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Taking too long
June 19, 2020

Taking too long

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 19, 2020
Germany
1 review
0 helpful votes
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Thanks
June 19, 2020

Thanks

Date of experience: May 19, 2020
California
1 review
0 helpful votes
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Ok
June 19, 2020

Ok

Date of experience: May 19, 2020
New York
1 review
0 helpful votes
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Fine
June 19, 2020

Fine

Date of experience: May 19, 2020
Washington
1 review
0 helpful votes
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Good so far
June 18, 2020

Good so far

Date of experience: May 19, 2020
Texas
1 review
0 helpful votes
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I just want 1 report
June 18, 2020

I just want 1 report. Why are you assessing a recurring charge.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 19, 2020
Wisconsin
2 reviews
0 helpful votes
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Seemingly accurate, will confirm after my printout

Date of experience: May 19, 2020
Texas
1 review
0 helpful votes
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Just started wait for a while and ask me again.So far gotta see what you offer!

Date of experience: May 18, 2020
Indiana
1 review
0 helpful votes
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After searching through databases then asking for money, I have to re-initiate my search. Still don't know the value of the data.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 18, 2020
Georgia
1 review
0 helpful votes
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The search was fast but i haven't seen the results yet.

Date of experience: May 18, 2020
New Jersey
3 reviews
0 helpful votes
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So far just waiting
June 17, 2020

So far just waiting. Do not care for continued billing

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 18, 2020
Georgia
2 reviews
0 helpful votes
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Kind of deceptive when doing an internet search and it says "free" search, but you get no information without paying. Then you find out after paying that the $2.95 is an intro fee and there is a monthly charge. Totally not-cool!

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 18, 2020
Texas
1 review
0 helpful votes
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Trying so hard to get my old email with all my contacts and pictures

Date of experience: May 17, 2020