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Infotracer

3.2

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infotracer.com
Boston, MA, United States
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Infotracer Reviews Summary

The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.

This summary is generated by AI, based on text from customer reviews

service
724
returns
43
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
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I only want 7 damn days with no renewal! Misleading!

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 29, 2020
Washington
1 review
0 helpful votes
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Improve more
June 29, 2020

Improve more

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 29, 2020
Maryland
2 reviews
0 helpful votes
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Ok
June 28, 2020

Ok

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 29, 2020
Minnesota
1 review
0 helpful votes
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So far so good
June 28, 2020

So far so good

Date of experience: May 29, 2020
Pennsylvania
1 review
0 helpful votes
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Good
June 28, 2020

Good

Date of experience: May 29, 2020
California
1 review
0 helpful votes
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So far, so good
June 28, 2020

So far, so good

Date of experience: May 29, 2020
Vermont
1 review
0 helpful votes
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Good
June 28, 2020

Good

Date of experience: May 29, 2020
Germany
1 review
0 helpful votes
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Ok
June 28, 2020

Ok

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 29, 2020
California
1 review
0 helpful votes
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Good
June 28, 2020

Good

Date of experience: May 28, 2020
Illinois
1 review
0 helpful votes
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Hi
June 28, 2020

Hi

Date of experience: May 28, 2020
Oregon
1 review
0 helpful votes
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Blah
June 28, 2020

Blah

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 28, 2020
Germany
1 review
0 helpful votes
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Cool
June 28, 2020

Cool

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 28, 2020
Florida
1 review
0 helpful votes
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Just takes too long
June 27, 2020

Just takes too long

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 28, 2020
Georgia
2 reviews
0 helpful votes
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Fast
June 27, 2020

Fast

Date of experience: May 28, 2020
California
2 reviews
0 helpful votes
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I was able to locate my account easily... haven't been able to review content yet. Will update my review once I have.

Date of experience: May 28, 2020
South Carolina
1 review
0 helpful votes
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I don't know yet
June 27, 2020

I don't know yet. I haven't gotten to see the first results

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 28, 2020
Michigan
1 review
0 helpful votes
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Helpful
June 27, 2020

Helpful

Date of experience: May 27, 2020
California
2 reviews
0 helpful votes
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The information comes up faster than alot of other sites such as people finder truthfinder etc Easy to use and gives you alot of information.

Date of experience: May 27, 2020
California
1 review
0 helpful votes
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Asking too soon
June 26, 2020

Asking too soon

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 27, 2020
California
1 review
0 helpful votes
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So far so good
June 26, 2020

So far so good.

Date of experience: May 27, 2020