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Infotracer

3.2

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infotracer.com
Boston, MA, United States
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Infotracer Reviews Summary

The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.

This summary is generated by AI, based on text from customer reviews

service
724
returns
43
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
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Haven't got to review the report information yet but up til now I'm satisfied with the website.

Date of experience: July 17, 2020
California
1 review
0 helpful votes
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Good
August 16, 2020

Good

Date of experience: July 16, 2020
North Carolina
1 review
0 helpful votes
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K
August 16, 2020

K

Date of experience: July 16, 2020
California
1 review
0 helpful votes
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Hoping i get what im paying for
August 16, 2020

Hoping i get what im paying for. Not to get a run around.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 16, 2020
Michigan
1 review
0 helpful votes
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So far so good
August 15, 2020

So far so good

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 15, 2020
California
1 review
0 helpful votes
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Good job
August 15, 2020

Good job

Date of experience: July 15, 2020
Germany
1 review
0 helpful votes
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I haven got my information yet to give you a answer

Date of experience: July 15, 2020
California
1 review
0 helpful votes
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JG
August 15, 2020

JG

Date of experience: July 15, 2020
Kentucky
1 review
0 helpful votes
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None of my credit cards worked and I have money on all them

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 15, 2020
Illinois
1 review
0 helpful votes
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So far good
August 14, 2020

So far good

Date of experience: July 15, 2020
New York
1 review
0 helpful votes
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Good
August 14, 2020

Good

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 15, 2020
North Carolina
1 review
0 helpful votes
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I like it so far but I've only seen one thing. I do not like that the camera read my card wrong but I may have found out some good information about that

Date of experience: July 15, 2020
Texas
1 review
0 helpful votes
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Good
August 14, 2020

Good

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 15, 2020
Texas
1 review
0 helpful votes
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Ok
August 14, 2020

Ok

Date of experience: July 14, 2020
Florida
1 review
0 helpful votes
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I don't know yet...
August 14, 2020

I don't know yet... I haven't received the information yet

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 14, 2020
California
1 review
0 helpful votes
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Would not let me checkout
August 14, 2020

Would not let me checkout

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 14, 2020
New Jersey
1 review
0 helpful votes
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Dhdjbddj
August 13, 2020

Dhdjbddj

Date of experience: July 14, 2020
Washington
1 review
0 helpful votes
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So far it has been easy to use this site, and information is very valuable

Date of experience: July 14, 2020
Germany
1 review
0 helpful votes
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Typical
August 13, 2020

Typical

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 14, 2020
Colorado
1 review
0 helpful votes
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Ok
August 13, 2020

Ok

Date of experience: July 14, 2020