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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
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I was looking for a rental on Craigslist and found a great house for an amazing price. Email and phone numbers not checking out on here. Email is nonexistent and phone number is someone else's.
You require us to cancel a subscription, if we don't you bill us $20 a month for one simple dac report. In my opinion greedy, ignorant and rude. How dare you.
I wanted to pay for a one-time report, but there was no way to choose that option before I got to this point in the process. I hope I will be given that choice before I finish giving you my personal information.
Hello Edward,
Thank you for your review. We appreciate hearing your experiences on the site, and we can use your valuable feedback to deliver an even better experience next time! We see you had your subscription canceled and still have access until the 16th of March, and you will no longer see any future billing from us.
If you have any questions, comments, or suggestions, please feel free to reach us at [email protected].
Sincerely,
Alice
Customer Relations Officer
+1 (833) 922-2315
www.infotracer.com
?
Hello Christine,
Thank you for taking the time to write us a review. We look forward, as you progress in using the account, you'll find it useful, and love to hear more from your experience.
If you have time, please feel free to reach us at [email protected].
Sincerely,
Alice
Customer Relations Officer
+1 (833) 922-2315
www.infotracer.com
Ok so far just started this application so I ll see
Hello Michael,
Thank you for the outstanding review! We are confident if you give enough time, you will discover more value to this site.
If you have any comments or suggestions, pls do not hesitate to reach us at [email protected]. We value your opinion.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
Easy, but still need to find the information on my divorce
Hello Cindy,
Thank you for the excellent review! We are delighted that you like the service.
We see you had your subscription canceled and still have access until the 15th of this month, and you will no longer see any future billing from us. If you need further assistance, please do not hesitate to contact us at [email protected].
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
Simple. Knowledgeable. Thorough. Affordable. Worth it!
Hi Tracy,
Thank you for leaving us such a wonderful review! We're happy to hear that you find our services simple, thorough, and affordable. In case you need assistance, most especially with your searches, please don't hesitate to give us a call or send an email at [email protected].
Sincerely,
Alice
Customer Relations Officer
+1 (833) 922-2315
www.infotracer.com
Accurate and results seem to be on point so far hopefully it keeps up the good work!
Hi Jesse,
Thank you for the fantastic review. We are pleased that you find the service accurate and on point, and we hope you continue to enjoy the service while conducting your searches.
If you have any questions, clarifications, or suggestions, please reach us at [email protected] at your most convenient time if you ever have additional feedback.
Sincerely,
Alice
Customer Relations Officer
+1 (833) 922-2315
www.infotracer.com
Hi Tiffany,
We sincerely apologize if you could not find the information you were looking for on the site. This may happen if the vehicle is under any of the following conditions:
(1) has been newly purchased/transferred;
(2) hasn't been updated for a long time;
(3) has been purposely removed for privacy, confidentiality, and security reasons by an individual or by the state.
Additionally, we source our information from records made freely and publicly available by the state, local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control.
If you have any questions, comments, or suggestions, please feel free to reach us at [email protected].
Sincerely,
Alice
Customer Relations Officer
+1 (833) 922-2315
www.infotracer.com
Great so far and security is outstanding will use again
Hello Steven,
Thank you for the first-rate review! We are glad you find the service useful and significant.
If you have any questions, comments, or suggestions, please feel free to reach us at [email protected] at your most convenient time.
Sincerely,
Alice
Customer Relations Officer
+1 (833) 922-2315
www.infotracer.com
Clearly you put you money ahead of safety. You should be ashamed
Hello Adam,
We’re sorry to hear about your experience. We’re usually known for our exceptional service, and we regret that we didn’t live up to those expectations.
Upon checking, we can see that you have already reached out to us through live chat and requested that the account be canceled and refunded. If you have any questions, clarifications, or suggestions, please reach us at [email protected] at your most convenient time if you ever have additional feedback.
Sincerely,
Alice
Customer Relations Officer
+1 (833) 922-2315
www.infotracer.com
Everything was great but no marriage records shown and they were married
Hello Stephanie,
Thank you for the positive feedback. We are delighted that you like the service. The information available on the site public records only; pls refer to FaQ>Data Questions https://infotracer.com/faq/.
If you need further assistance, please do not hesitate to contact us at [email protected] at your most convenient time.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
Do I have to run the report again after you said it was ready. Come on.
Hello Alan,
Thank you for taking the time to write us a review. Yes, you would need to rerun the search once you've set up the account. Since the initial run was to verify the record's existence in the US and running the second time will check its availability. Please refer to https://infotracer.com/faq/ under Data Questions.
We look forward, as you progress in using the account, you'll find it useful, and love to hear more from your experience. If you have time, please feel free to reach us at [email protected].
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
So far it's going good. I haven't seen the report yet though.
Hello Casey,
Thank you for the positive feedback. We are delighted that you like the service.
We see you have successfully canceled the subscription and have up to the 7th of April to run your searches since you are on a 5 Premium VIN Search and 1-month unlimited search access on the account.
If you have any questions, clarifications, or suggestions, please reach us at [email protected]. We'd be more than glad to help.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
Cost every month this is sad trying to find info due to death in family
Hello Margaret,
Thank you for sharing your experience. We can use your valuable feedback to deliver an even better experience next time! You initially signed up for seven days of unlimited search access, but since you canceled the subscription, there won't be any reoccurring charges to expect.
It shows that you canceled the subscription but still have up to the 14th of this month to use the service.
If you have any questions, comments, or suggestions, pls feel free to reach us at [email protected] at your most convenient time.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
Great site! Yea its not what i expected but its fair enough.
Hello John,
Thank you for sharing your feedback. We're sorry your experience didn't match your expectations. It was an uncommon instance, and we'll do better in the future. It shows that you canceled the subscription but still have up to the 14th of this month to run your searches, and you will no longer see any future billing from us.
Please feel free to contact us at [email protected] with any further comments, concerns, or suggestions you wish to share. We would love to make things right given a chance and work toward earning back your business.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
...
Hello Krystal,
Thank you for the lovely review! We are glad that we met your expectations and optimistic that you will find it very useful to continue using the site.
If you have any questions, comments, or suggestions, pls feel free to reach us at [email protected] at your most convenient time.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
Thanks I don't wish to write a review. Please don't waste my time.
Hi Nathaniel,
Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. If you need further assistance, please do not hesitate to contact us at your most convenient time.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
Immediately upon paying I recieve notice of needing to change my password as my account was breached.
Hello Ka Tina,
Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately. In the meantime, please reach out to us at [email protected] with any further comments, concerns, or suggestions you wish to share. We will love to make things right if you give us another chance.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Thomas,
Thank you for taking the time to share your feedback. We apologize for any inconvenience you have experienced with our service.
You have purchased a 7-Day Unlimited Search Access, which will put you on a monthly subscription if not canceled; presented clearly to you upon check out and sent to you in a welcome email. You can also find this in our FAQs>Billing Issues: https://infotracer.com/faq/.
I see that you have already canceled your account. If you need further assistance, please do not hesitate to reach us at [email protected].
Sincerely,
Alice
Customer Relations Officer
+1 (833) 922-2315
www.infotracer.com