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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
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Don't like it, they trick you just like the rest of the companies
Thank you! You helped me find the vehicle and owner that hit my car while i was at work! Thanks!
Hello Brenna,
You're very much welcome. We are glad that you enjoy the service and find the information on the site very helpful.
If you have time, please reach us at [email protected] for any comments or feedback you want to share.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
I know this person has multiple profiles that are not showing up. I had to pay further money for reports after paying for "unlimited" the first time
Hello Jeni,
Thank you for sharing your feedback. You mentioned not getting any information you expect to get from the site without paying any additional amount, although you have unlimited access.
To make up for the inconvenience, we want to schedule a callback to resolve this issue.
Kindly respond with the best time and number to reach you at [email protected]. Or you can also give us a call at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday, for immediate assistance.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Hello Diana,
Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. If you need further assistance, please do not hesitate to contact us at your most convenient time.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Hello Riri,
Thank you for the great review! We are excited that you find the service quick and easy to use.
If you have any questions, comments, or suggestions, pls feel free to reach us at [email protected] at your most convenient time.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
Gives no registration/owner information like stated in agreement
Hello Johnpaul,
We're sorry to hear about your experience. Please know that our site can only generate records that are available publicly.
The License Plate information you are trying to check is not available due to the following reasons. One, it is yet to update on our sources database; or the information is restricted access and under the protection of the Driver's Privacy Protection Act (DPPA) that is why we could not pull out any report.
We can only gather information as is and as available, and there is no guarantee since we are dealing with publicly available records online.
We see you are on our 7-days trial period that is good up to the 30th of this month. After that, if you fail to cancel, you will roll over into a monthly subscription of $19.05 until you cancel as agreed on check-out.
If you have any comments, clarifications, or suggestions, please free to reach us at [email protected] at your most convenient time.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
Thank you for the info. It helped greatly. Much appreciated
Hello Katrina,
Thank you for the great review! We are excited that you find the service quick and easy to use.
If you have any questions, comments, or suggestions, pls feel free to reach us at [email protected] at your most convenient time.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
You didn't give me any information whatsoever I want my money back
Hello Ryan,
We sincerely apologize if you were not able to get results for some of your searches. This is an experience we don't want our customers to have. Rest assured, we'll further improve our services.
I went ahead and processed a refund of $3.95. Please expect this to reflect in 3 to 5 business days. Your account has also been deactivated, and your email removed from our mailing list.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
I have record of a warrant but you say she has none.
Hello Megan,
Thank you for the review and for bringing this issue to our attention. I appreciate you making us aware of your negative experience. We strive to provide excellent customer service.
Please know that we collect our data from public data sources, and that may contain some inaccuracies. Unfortunately, we can’t guarantee complete or accurate information because publicly available information varies.
You can also find this in our FAQs>Data Questions:
https://infotracer.com/faq/.
If you have any questions, comments, or suggestions, pls feel free to reach us at [email protected].
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
Good app good for me to use thanks needs to be a little cheaper
Hello Antonio,
We appreciate your honesty in giving us a fair rating. We are confident if you provide enough time, you will discover more value to this site.
We appreciate your feedback regarding the pricing, and we are looking into this issue to serve you better in the future.
If you have any questions, comments, or suggestions, pls feel free to reach us at [email protected] at your most convenient time.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
Hello MJ,
We saw your comment coming and highly appreciate your business. However, you mentioned you have issues accessing the information you were searching for and the site not being accurate to what it advertised.
To make up for the inconvenience, we would like to offer you a custom report at no extra fee.
Kindly respond with the best time and number to reach you. Or you can also give us a call at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
I sent a request for help. I am unable to pay fir my in depth report. The system will not work. Help
You said I could access lien records with a membership NOT a premium membership that costs more money. You falsely got me to sign up and give you my credit card information and set up an automatic payment before I could run a report and now you are not showing this person's liens unless I sign up for a premium membership. What a crock of $#*!.
Hello Holly,
We hope you are staying safe and healthy during these times! We saw your comment coming and highly value your feedback.
We understand how frustrating it is not to get the information you needed. We want to schedule a callback to resolve this for you.
Kindly respond with the best time and number to call you at [email protected], or you can also give us a call at 833-922-2315 for immediate assistance and have a custom search done for you at no extra fee. We are available from 9 AM to 5 PM EST, Sunday to Saturday.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
I asked for the deep web search and all I got was past addresses and phone numbers not cool
Hello Rena,
Thank you for the review and for bringing this issue to our attention. Your feedback helps us get better.
Please know that we collect our data from public data sources, and that may contain some inaccuracies. Unfortunately, we can't guarantee complete or accurate information because publicly available information varies.
We see you had your subscription canceled and still have access until the 30th of this month, and you will no longer see any future billing from us.
If you need further assistance, please do not hesitate to contact us at [email protected] at your most convenient time.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
Promised an address. Got a general blip on the map in a park. Nope.
Hello Michael,
Thank you for the review. Please know that we collect our data from public data sources, and that may contain some inaccuracies. Unfortunately, we can’t guarantee complete or accurate information because publicly available information varies.
You can also find this in our FAQs>Data Questions:
https://infotracer.com/faq/.
If you have any questions, comments, or suggestions, pls feel free to reach us at [email protected] at your most convenient time.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
The person I searched for has a record but it did not show up on the search. I just wasted my money. Scam site.
Cust. Service was quite helpful with a great attitude...
Hello Richard,
Thank you for leaving us such an excellent review! We are thrilled that you loved your experience, and the whole team will be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words, and we look forward to seeing you again.
Have a great day ahead!
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
This was way better than I expected! I received the information I needed to move forward. The cost is within your expectations. Try it!
Hello Kay,
Thank you for leaving an excellent review. We're thrilled that you enjoyed your experience and found the solution to your issue easy and straight to the point.
We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you.
Hoping we merit you recommending us to others.
Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
I searched on a license plate in order to find the owner of the vehicle for safety reasons - you had me sign up for a charge every month - and NO OWNER report was given! I could have gotten the same info I got off of the internet for FREE from a google search! Why pay for this crap? I needed the owners name for their own safety!
Hello Sandra,
We're sorry to hear about your experience. Please know that our site can only generate records that are available publicly.
The License Plate information you are trying to check is not available due to the following reasons. One, it is yet to update on our sources database; or the information is restricted access and under the protection of the Driver's Privacy Protection Act (DPPA) that is why we could not pull out any report.
We can only gather information as is and as available, and there is no guarantee since we are dealing with publicly available records online.
I have issued a refund of the $3.95 for the 7-days Trial Purchase to make up for not getting your report. Please allow 3-5 business days for the funds to be placed back into your account.
If you have any comments,
We look forward to hearing from you. Have a great day ahead.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Good so far. Could you guys please just send me it
Hello Robert,
Thank you for the positive feedback. We are delighted that you like the service and find it a good source of information.
If you have any questions, comments, or suggestions, pls feel free to reach us at [email protected] at your most convenient time.
We look forward to hearing from you. Have a great day ahead.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Maryori,
Thank you for taking the time to share your review. Your feedback helps us get better. We apologize your experience didn't match your expectations.
We see you have the account canceled and reached out to our Customer Care Team, who deactivated your account and removed your email from our mailing list.
If you have time, please reach us at [email protected] for any comments or feedback you want to share.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com