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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
It worked fine it ran the plate and came back with the information in a timely manner.
It's great fast quick and gave me information I was needing
Hello Pamela,
Thank you for the excellent review! We are delighted that you like the service and found the information on the site quickly.
Hoping that merits us your recommendation us to others.
If you have any questions, comments, or suggestions, pls feel free to reach us at your most convenient time.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
While I'm sure there's some fine print somewhere that covers you, The entry-level $3.95 doesn't get me 99% of what was promised on the tease pages. A waste of my time and 4$.
Hello John,
We're sorry to hear about your experience. We regret that we didn't live up to your expectations. Unfortunately, our site can only generate records that are available publicly. We gather information as is and as available, and there is no guarantee since we are dealing with publicly available records online. You can also find this in our FAQs>Data Questions: https://infotracer.com/faq/.
If you are open to discussing this further, I can offer you additional search assistance through Our Expert Team of Researchers for a more in-depth search of our database at no extra charge.
Please do not hesitate to contact us at [email protected], or you can also give us a call at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Not providing the information I expected. Much I could get for free. I need to identify people.
Hello Tracey,
Thank you for sharing your review and bringing this issue to our attention. We understand your frustration, and we are sorry your experience didn't match your expectations. Please know that we collect our data from public data sources, and that may contain some inaccuracies. Unfortunately, we can't guarantee complete or accurate information because publicly available information varies. You can also check this in our FAQs>Data Questions: https://infotracer.com/faq/.
If you have any comments or suggestions, pls do not hesitate to reach us at [email protected]. We value your opinion.
Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
I thought at the very least these would be usable links I could click on and go.
Hello Krista,
Thank you for the review and for bringing this issue to our attention. Your feedback helps us get better. Please know that we collect our data from public data sources, and that may contain some inaccuracies. Unfortunately, we can't guarantee complete or accurate information because publicly available information varies.
We see you had your subscription canceled and still have access until the 5th of this month, and you will no longer see any future billing from us.
If you need further assistance, please do not hesitate to contact us at [email protected] at your most convenient time.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
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Hello Cody,
Thank you for sharing your review. We are optimistic that you have already run your search and got the information you want.
Your business means a lot to us, so please don’t hesitate to reach out to us at [email protected] at your most convenient time if you ever have additional feedback. We look forward to assisting you with any of your concerns.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Absolute waste of time not even worth the $4 the info I'm trying to look up is valid I use the free app phone number lookup and gives me better information. This claims to give you public records the name address it gives me none of it
Hello Randall,
Thank you for sharing your review. We regret your experience didn’t match your expectations. We are aware that you reached our Customer Care Team to have your account canceled, and they refunded the charge; please allow 3-5 business days for the refund to process.
If you have any questions, comments, or suggestions, pls feel free to reach us at [email protected]. We’d greatly appreciate the opportunity to make things right and work toward earning back your business.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
You advertised that the owner information would be available after I paid but you only gave me previous owner information!
Hello Audriana,
We're sorry to hear about your experience. We regret that we didn't live up to your expectations. Our site can only generate records that are available publicly. The License Plate information you are trying to check is yet to update our sources database; that is why we could not pull out any report. We can only gather information as is and as available, and there is no guarantee since we are dealing with publicly available records online.
If you have any questions, comments, or suggestions, pls feel free to reach us at [email protected] at your most convenient time.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Received some good information on a previously owned email that was hacked
Hello Caleb,
Thank you for the positive feedback. We are delighted that you like the service and find some good information from the site.
If you have time, please reach us at [email protected] for any comments or feedback you want to share.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Hello Mario,
Thank you for the review. We're sorry to hear about your experience. Please know that our site can only generate records that are available publicly.
The License Plate information you are trying to check is not available due to the following reasons. One, it is yet to update on our sources database; or the information is restricted access and under the protection of the Driver's Privacy Protection Act (DPPA) that is why we could not pull out any report.
We can only gather information as is and as available, and there is no guarantee since we are dealing with publicly available records online.
We see you had your subscription canceled and still have access until the 4th of August, and you will no longer see any future billing from us.
If you have any comments, clarifications, or suggestions, please free to reach us at [email protected] at your most convenient time.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Bull$#*! service. Fake product. False advertising.
Hello Benjamin,
Thank you for sharing your review. We regret your experience didn’t match your expectations. We are aware that you reached our Customer Care Team to have your account canceled, and they refunded the charge; please allow 3-5 business days for the refund to process.
If you have any questions, comments, or suggestions, pls feel free to reach us at [email protected]. We’d greatly appreciate the opportunity to make things right and work toward earning back your business.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
The website told me in order to access the two reports found on me I would have to pay 3.95 and once I paid it they told me they couldn't find anything. Which is stealing!. I need my money back now pls and thank you
Hello Paul,
Thank you for bringing this issue to our attention. We understand how frustrating it must be not to get the information you needed. Please know that our site can only generate records that are available publicly. We can only provide information as is and as available.
This kind of experience is not what we want our customers to have. Rest assured, we'll further improve our services.
I went ahead and processed a refund of $3.95. Please expect this to reflect in 3 to 5 business days. Your account is deactivated and unsubscribed from our mailing list.
For your questions, comments, or suggestions, pls feel free to reach us at [email protected] at your most convenient time.
We look forward to hearing from you. Have a great day ahead.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Gave me no information other than what i already had
Hello Maria,
We're sorry to hear about your experience. Please know that our site can only generate records that are available publicly.
The License Plate information you are trying to check is not available due to the following reasons. One, it is yet to update on our sources database; or the information is restricted access and under the protection of the Driver's Privacy Protection Act (DPPA) that is why we could not pull out any report.
We can only gather information as is and as available, and there is no guarantee since we are dealing with publicly available records online.
We see you had your subscription canceled and still have access until the 4th of August, and you will no longer see any future billing from us.
If you have any comments, clarifications, or suggestions, please free to reach us at [email protected] at your most convenient time.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Was looking for owners name and report said it would be supplied.
Hello Charlotte,
We're sorry to hear about your experience. Please know that our site can only generate records that are available publicly.
The License Plate information you are trying to check is not available due to the following reasons. One, it is yet to update on our sources database; or the information is restricted access and under the protection of the Driver's Privacy Protection Act (DPPA) that is why we could not pull out any report.
We can only gather information as is and as available, and there is no guarantee since we are dealing with publicly available records online.
We see you had your subscription canceled and still have access until the 4th of August, and you will no longer see any future billing from us.
If you have any comments, clarifications, or suggestions, please free to reach us at [email protected] at your most convenient time.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Had issues with the site and was helped promptly and everything resolved. Very nice and pleasant.
Hello Melissa,
Thank you for leaving us such a wonderful review! Although the site failed to provide the information you were searching for, we appreciate that you enjoyed your experience.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
Please allow 3-5 business days for the funds to be placed back into your account.
If you have any comments, clarifications, or suggestions, please free to reach us at [email protected] at your most convenient time.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
They were efficient and compiled the information needed to help me
Hello Dawn,
Thank you for the great review! We are excited that you find the service quick and easy to use.
If you have any questions, comments, or suggestions, pls feel free to reach us at [email protected] at your most convenient time.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
I wanted one answer to a specific question. Instead of just letting find that answer, you wasted my time waiting, took about $4, and told me you found nothing. If there was a 0 star, I would have selected that.
Hello Paul,
Thank you for taking the time to share your feedback. We apologize for any inconvenience this has brought you.
We understand how frustrating it is not to get the information you needed. To make up for the inconvenience, we offer additional search assistance through our Expert Team of Researchers for a more in-depth search at no extra fee.
If interested, please reach out to us via email at [email protected], or you can also give us a call at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Needed a quick license plate check no bells and whistles. Confirmed the information with the vehicle I saw. Quick and easy!
Hello Lucy,
Thank you for this wonderful review! We're happy that you found the information you needed on our site quickly. We hope that you will also recommend us to others who will need our service.
If you need further assistance, please do not hesitate to contact us at your most convenient time.
Have a wonderful day ahead, and stay safe!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
I know he got a ticket on Feb 25 2018 in Solano County Ca by the Solano County Sheriff for driving without a license. His bail was $1600
Hello Catherine,
Thank you for sharing your review. We regret your experience didn’t match your expectations. We are aware that you reached our Customer Care Team to have your account canceled, and they refunded the charge; please allow 3-5 business days for the refund to process.
If you have any questions, comments, or suggestions, pls feel free to reach us at [email protected]. We’d greatly appreciate the opportunity to make things right and work toward earning back your business. Have a great day ahead.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello John,
Thank you for this wonderful review! We're happy that you found the information you needed on our site easily. We hope that you will also recommend us to others who will need our service. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a wonderful day ahead, and stay safe!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com