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Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
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Horrible scam scam scam scam scam scam scam scam scam
Did a really great job I was kinda scared based off of what was described but she helped me just fine.
Hi Dustin,
Thank you for your review. We're happy to hear that you're satisfied with the assistance you received. We'll make sure this is read by everyone; this will surely make everyone's day. If you need assistance, please let us know. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hi Brian,
Thank you for this amazing review! We're happy you find the service easy to use and that you will be recommending us to others. If you need assistance, especially with your searches, please let us know. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Didn't find what I wanted but it's all good, it is safe overall
Hi Olamide,
Thank you for taking the time to give us a review. Although you find our services safe, we're still sorry to hear that you didn't find what you were looking for. We want to turn things around and assist you in getting the information you need.
If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Terrible. Basically my $2.95 was taken. No helpful info.
Hi Martine,
We appreciate your feedback, and we're sorry to hear that you were not satisfied with the report you received. We want to turn things around and assist you in getting the information you need.
If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Nice customer service very professional I cancel my subscription and it was easy
Hi Luis,
Thank you for your review. We're happy to hear that you're satisfied with customer service. We hope that you will also recommend us to others. Have a fantastic day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I signed up for the $2.95 7 day trial I cancelled within 2 days an was charged 9.99 for a driver support bill that I did not even sign up for or authorize. This is the Last time I use this company.
Hello Miguel,
Thank you for taking the time to give us a review. We're sorry to hear that you were charged $9.99. Upon checking, the receipt you sent us came from driversupportbill.com. Please note that we are not in any way affiliated with this company. You can call this number to get assistance: 1-877-615-2407.
Rest assured, we have only charged you $2.95. Your account has also been canceled; our company will no longer bill you. If you need further assistance, please let us know. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Site doesn't give accurate information about property
Hi Corey,
We're sorry to hear that you were unable to find the information on our site. We would love to turn things around and help you out. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was only allowed to search one thing with a complete list after it said unlimited. Please cancel service
Hello Monica,
Thank you for taking the time to give us a review. I've checked your account and can see that you do have an unlimited plan. You are only allowed to search for 1 Premium VIN, though. You should be able to continue with your searches as normal until June 17,2022.
We want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Fast accurate and reasonably priced for the amount of searches you pay for. Thank you very much.
Hi Jordan,
Thank you for this excellent review! We're happy to hear that you're satisfied with our service's information and price. The whole team will be glad to read what you wrote. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
Please let us know if you need assistance, especially with your searches. Have a fantastic day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Naomi,
Thank you for your review. We would love to hear more about your experience, and we can use your valuable feedback to deliver an even better experience next time!
Please reach out to our Voice of Customer Team at [email protected] with any further comments or suggestions you wish to share.
Again, thank you for taking the time to review our business!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It was a pleasure speaking to the customer service agent today. He was pleasant and solved my problem quickly.
Hi Lori,
We're happy to hear that you're satisfied with customer service. We hope that you will also recommend us to others. Have a fantastic day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I have speeding tickets and they stay on your record in Alabama unless you go to driving school and it told me I had none at all. A joke
Hi Rey,
We appreciate your feedback, and we're sorry to hear that you were not satisfied with the report you received. We want to turn things around and assist you in getting the information you need.
If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Not a good site info incorrect data extremely accurate
Hello Henderson,
We appreciate your feedback, and we're sorry to hear that you were not satisfied with the report you received. We want to turn things around and assist you in getting the information you need.
If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I only had license plates number of a bus who scratched my car while I was parked, and having just a plates number helped to get a little more information about the hit and run driver's vehicle. Costumer service of infotracer is also on top. The guys with name NAP helped worh me account a lot nd quick
Hi Arken,
Thank you for this excellent review. We're happy to hear that you found the information you were looking for and that you're satisfied with the customer service Nap provided. We hope that you will also be recommending us to others. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I had a very nice conversation with a woman who pleasantly reversed charges
Hello Christopher,
Thank you for sharing your experience. We're happy you're satisfied with customer service. We hope that you will also recommend us to others. Have a fantastic day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
J'avais 21 résultat une fois que j'ai payé pour ouvrir les dossiers on
Me dit qu'il
N'existe rien à ce nom!
Hi Kate,
We're sorry to hear that you were unable to find the information on our site. We would love to turn things around and help you out. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I had a ton of Questions & This Representative was Very Patient & Answered All Questions with Details for Easy Understanding. He is a Valuable Asset to your Company! THankU!
Hi Theresa,
We're happy to hear that you're satisfied with customer service. We'll ensure he reads your review; this will make his day. Have an amazing day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I received my info almost immediately. Very detailed. Certainly worth the cost.
Hello Anthony,
Thank you for taking the time to give us a review. We're happy to hear that you're satisfied with the service. The whole team will be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hi Roland,
Thank you for your kind words. We're happy to hear that you're satisfied with customer service. We hope that you will also recommend us to others. Have a fantastic day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Drake,
We're sorry to hear that you could not find the information on our site. We would love to turn things around and help you out. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315