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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
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The customer care was on another level. I may not need the service but im floored by the understanding and well rounded people there.
Thank you again tom and sorry for the late reply.
I got what I was looking for. Thank you for all of your help. I will be sure to tell my friends about your website. It is so worth a look for anyone looking for the help you can offer
Hi Charles,
Thank you for leaving us such an excellent review! We are thrilled that you loved your experience, and the whole team will be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a fantastic day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I waiting for about 15 minutes and I don't have nothing
Hello Monica,
We sincerely apologize for taking quite some time to get your report. Upon checking, I can see that you've reached out to customer service, and we have sent you a report. I hope you were able to get it. If not, please let me know. Please feel free to send an email to [email protected]. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Yeah so you bait with a premium report, and then they either cost $25 for a monthly subscription for 5/month, or pay $10 a piece, your policies are just deceptive.
Hi Bethany,
We're sorry you're not satisfied with the pricing. The $24.95 monthly subscription will not only give you 5 Premium VIN Reports, but you will also have Unlimited Background, Criminal, Arrest, Phone Lookups, and other searches included. I can confirm that your account is canceled. Rest assured, our company will no longer bill you. The payment of $1.00 will allow you access to unlimited searches until July 23,2022. Please let us know if you need assistance, especially with your searches. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Site knew the make and model of the vehicle without any inputs which adds credibility to the reports.
Hi Peter,
Thank you for this excellent review! We're happy you're satisfied with the service. We hope that you will also recommend us to others. Have a fantastic day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The person I am looking up I know has an arrest record but I just do not know what for and it is not showing up. This is why I was using this site.
Hi Julie,
We appreciate your feedback, and we're sorry to hear that you were not satisfied with the report you received. We want to turn things around and assist you in getting the information you need.
If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I put everything in right and it still didn't find anything
Hello Derrick,
We appreciate your feedback, and we're sorry to hear that you were not satisfied with the report you received. We want to turn things around and assist you in getting the information you need.
If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Easy to use. Got answers needed quickly I will share website with family n friends.
Hi Judith,
We're happy you found our site easy to use and that you will be recommending us to your friends and family. You don't know how glad we are to hear (read) this. Have a fantastic day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Supposed to have 7 days unlimited VIN lookups and it says I am out of credits. I only ran one report so either I was misled or something wrong with your website. I am looking at My Account and it clearly says unlimited VIN lookups for 7 days. I joined yesterday so 6 days left. Please advise
Hello Raymond,
You are correct. You do have unlimited VIN lookups. The limited one is the Premium VIN Report. You should be able to do VIN lookups until July 21,2022. If you're unable to, please give us a call or send an email to [email protected]. We look forward to hearing from you. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Didn't provide information needed as stated prior to purchasing. Will not use again.
Hello Jamie,
We appreciate your feedback, and we're sorry to hear that you were not satisfied with the report you received. We want to turn things around and assist you in getting the information you need.
If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hi Henry,
Thank you for your feedback. We're happy you find our services nice. If you need assistance, especially with your searches, please let us know. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Cancel my subscription please, Cancel my subscription please, Cancel my subscription please, Cancel my subscription please, Cancel my subscription please
Hello Thomas,
Thank you for leaving a review. I can confirm that your account has been canceled as requested. Rest assured, our company will no longer bill you. Please let us know if there's anything else I can help you with. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The landing page said I was buying 5 NJ criminal records. After I paid, there were no NJ criminal records and no records saved.
Hi Robert,
We're sorry to hear that you were unable to find the information on our site. We would love to turn things around and help you out. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Doesn't tell any new information or data that didn't already possess. It needs to tell more info otherwise, you're paying for nothing.
Hello Wayne,
We appreciate your feedback, and we're sorry to hear that you were not satisfied with the report you received. We want to turn things around and assist you in getting the information you need.
If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Doesn't tell you really anything. Unless you upgrade and pay more.
Hi Jessica,
We appreciate your feedback, and we're sorry to hear that you were not satisfied with the report you received. We want to turn things around and assist you in getting the information you need at no additional cost.
If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Did a reverse IP search. Results made it look like there was a lot of information available. Completely false, very poor service.
Hi Kevin,
We appreciate your feedback, and we're sorry to hear that you were not satisfied with the report you received. We want to turn things around and assist you in getting the information you need.
If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
All of the information in this report is incorrect. I have never lived in the US and everything else is just plain wrong.
Hello James,
We sincerely apologize if the information you received is incorrect. We source our data from courthouses, white page databases, vital records websites, social networks, and archives. These records may contain errors and omissions due to legal state restrictions we are not in control of. Our disclaimer displays this on the website's landing page, hoping all customers are aware before processing any searches or subscriptions.
We try our best to provide accurate information; however, our records are from different public sources. We do not own it, and we do not have control of its content. I hope you understand. We would love to try and get you what you need. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I didn't help me with what I needed it too, so I want to cancel the subscription
Hello L'Esperanza,
We're sorry to hear that you were unable to find the information on our site. We would love to turn things around and help you out. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Experience was acceptable and would use again in fu
Hi Robert,
Thank you for saying that you will be using our services again in the future. We're happy you're satisfied. Have a fantastic day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I called to confirm cancellation of my subscription. I was Expecting a very pleasant experience. A Representative name Tom answered very Polite and Knowledgeable. He listened to what I needed and I didn't have to repeat myself once. In mid-way. I needed to take a incoming call. I must have drop the called. I did not want to call back because l probably would get Tom again. But the phone ring It was Tom calling me back to confirm l received the cancellation email and needed anything else. I was so relief l did not have to call back and my cancellation was done. I want to say thank you for going Above and Beyond for calling me back and assuring everything was taken care you. Kudos! Alice
Hello Alice,
Thank you for sharing this wonderful experience. We're happy you had a pleasant experience talking with Tom. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a fantastic day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Robert,
Thank you for this fantastic review! We're happy you're satisfied with the assistance that Tom provided. We hope that you will also recommend us to others. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315