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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
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I received little information as requested! I did not like the search engine which didn't allow me to write in the city or address!
Hi Gunja,
Thank you for leaving us such an excellent review! We are thrilled you loved your experience, and the whole team will be happy to read what you wrote. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day. So thank you for your kind words, and if you need anything else, please don't hesitate to let us know.
Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Did property search and very little information returned. Nothing I didn't already know. I was hoping for year built.
Hi Vicki,
We appreciate your feedback and are sorry you were dissatisfied with the report you received. We want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call the soonest as you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was able to locate the information I needed right away and with ease.
Hi Melina,
We're happy you found the information you needed quickly on the site. This is an experience we always want our customers to have, and we're delighted we hit the mark for you. Please let us know if there's anything we can help you with. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I need title number or registered owner.
All I got was a link to Oregon DMV that I already had.
And totally inaccurate vehicle description and car report.
I will not use this site again
Hello Jeff,
We appreciate your feedback and are sorry that you received inaccurate information. Please know that we source our data from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
This may also happen if the vehicle is under any of the following conditions:
(1) has been newly purchased/transferred;
(2) hasn't been updated for a long time;
(3) has been purposely removed for privacy, confidentiality, and security reasons by an individual or by the state.
We constantly update our records, and to get you notified of any newly available information, you can set alerts on your searches in the ‘My Alerts’ section of your account. In the meantime, please request access to further updated records from your nearest DMV.
If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I signed up specifically to find out who has the lien on my used car I just bought. There was no information about that.
Hi Lyle,
We appreciate your feedback and are sorry you were dissatisfied with the report you received. Upon checking, I can see that you've already reached out to customer service, and we sincerely apologize if we could not provide the lien of the vehicle you were searching for. Please know that we source our data from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
This may also happen if the vehicle is under any of the following conditions:
(1) has been newly purchased/transferred;
(2) hasn't been updated for a long time;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.
We constantly update our records, and to get you notified of any newly available information, you can set alerts on your searches in the 'My Alerts' section of your account. In the meantime, please request access to further updated records from your nearest DMV.
Upon checking, your account is still active. And if you wish to cancel, you may call us at your most convenient time, or you can reach out to us via email at [email protected]. We look forward to hearing from you. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
She was so friendly. Quickly understood my issue and solved it in a minute.
Hello Ahmed,
Thank you for taking the time to give us a review. We're happy you're satisfied with the assistance you received. We'll ensure she reads your review; this will surely make her day.
Please let us know if there's anything else I can help you with. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Erick,
Thank you for the fantastic feedback! Please let us know if you need further assistance, especially with your searches. Rest assured, we're here to help. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was billed after a 1 week trial and requested a cancellation and refund. Upon my request, the representative canceled and refunded my money in a timely manner.
Hi Michael,
We're happy you're satisfied with customer service. This is an experience we always want our customers to have, and we're delighted we hit the mark for you. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Nancy was polite, professional and just a kind person. She listened to me and was wonderful
Hello William,
Thank you for sharing your experience with us! We are happy that you are satisfied with the assistance you received. Please let us know if there's anything else we can help you with. Have a wonderful day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hi Staci,
We appreciate this fantastic review! We're glad you think our customer service is excellent. We put a lot of effort towards exceeding expectations like yours, and we're happy to say we succeeded. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I found out the truth finally of someone who tried to scam me.
Thank you
Hi Lydia,
Thank you for sharing your experience with us. We're happy you found the information you were searching for! Please let us know if there's anything else we can help you with. Have a wonderful day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Thought the 7-day trial that i paid for would be just that. Instead, infotracer withheld information i inquired on and forced me to pay more money to access it. Very misleading. Not a good way to operate a business. No one likes being misled or lied to.
Hello Keaton,
Thank you for taking the time to give us a review. Premium Reports are optional add-on services only that are separate from your subscription. You can exit the pop-up notification, which will continue running the search without additional fees.
We want to turn things around and assist you in getting the information you need at no additional cost. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Great GReat Great GreatGreatGreatGreatGreatGreatGreatGreatGreatGreatGreatGreatGreatGreatGreatGreatGreatGreatGreatGreat
Hello Mohammed,
Thank you for this excellent review! We are happy that you are satisfied with the assistance you received from Carol. We always value our customers’ experiences and satisfaction, and your review makes us want to work harder.
We look forward to working with you again. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Professional service. My concerns were addressed and I was given the answer to all my questions. I am very pleased with your service.
Hi Inderjeet,
Wow! Thank you for the great review! We're happy you're satisfied with customer service. We work hard to meet expectations like yours, and we're delighted we hit the mark for you. Have a fantastic day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I still can't trace person through the sites found
Hello Angela,
Thank you for taking the time to give us a review. Upon checking, I can see that you've already reached out to customer service, and we are sorry that you were dissatisfied with the report. We source our information from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control.
Please know that we are working hard to improve our international search. Rest assured, we will be improving our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Interesting I have been able to conduct multiple background research for law cases and have been satisfied by the effectiveness of the platform
Hi Johnny,
Thank you for sharing your experience with us! We're happy that you were satisfied with our report and service. We hope that you will also recommend us to others! If you need anything else, please feel free to contact us anytime. Have a fantastic day ahead!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Thank to Neo for helping me find the information I need on the international website. At the beginning, I went to the American website, so I didn't find the information I needed. The service was very good. Thanks!
Hi Su,
We appreciate your feedback and are sorry that you were dissatisfied with the report. I've checked your account and can see that you've created it using our US site and did some US searches. Please let us know if you want to switch your account to our International site so you can do searches in Canada. If you need further assistance, please give us a call or send an email to [email protected]. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
They responded quickly and friendly. They provided outstanding support to help me fix the issue I was facing
Hi Alex,
Thanks for the fantastic review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. If you need anything further, please let us know. Rest assured, we're here for you. Have a great day ahead, and stay safe!
Sincerely,
Arden
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
Waste of time without owners name. So your website was a total waste of time and money
Hello Pennington,
Thank you for taking the time to give us a review. Upon checking, I can see that you've already reached out to customer service, and we sincerely apologize if we could not provide the owner of the vehicle you were searching for. The License Plate information you are trying to check might be restricted access under the Driver's Privacy Protection Act (DPPA) protection. We source data from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
Rest assured, we will be improving our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Sidney,
Thank you for posting a review, and we’re sorry to hear that your experience was not up to standards. We want the opportunity to talk and investigate your feedback further.
Please feel free to contact us at [email protected]. We will love to make things right if you give us another chance. We look forward to hearing from you. Have a nice day ahead!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315