InfotracerReviews 29,986

Hello Abraham,

Thank you for your review. We sincerely apologize that we could not provide the owner's information of the vehicle you were searching for.

I’ve tried searching for it on my end, but was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.

Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Hello Thomas,

Thank you for leaving a review. I’m sorry you did not find the information you were looking for.

We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.

Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Hello Walter,

Thank you for the 5-star review! Your business means a lot to us, so if you ever have additional feedback, please don’t hesitate to contact us at [email protected] at your most convenient time. We look forward to assisting you with any of your concerns.

Have a great day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Hello Oswaldo,

Thank you for your kind words! We're glad you had a very good experience with our service. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day.

If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a nice day, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Hello Mickey,

I appreciate you leaving a review, and I'm sorry our service did not meet your data needs. We source data from records made freely and publicly available by state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.

I would love to turn things around and make it right if I can. Please reach out to me at [email protected] or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Hello John,

Thank you for your feedback. I'm sorry we could not provide the owner's information of the vehicle you were searching for.

Upon checking, I see that you haven't used your services yet. Although the preliminary search previews the possible results once you purchase the service, you will still need to log on to the official website and re-enter the details to run the actual search in the database to get the publicly available reports.

I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.

I look forward to hearing from you. Have a great day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Hello Hannah,

Thank you for leaving a review. We sincerely apologize for the inconvenience this has caused.

I can see that you contacted our customer service to cancel. I can confirm that your account has been canceled as requested. Rest assured, our company will no longer bill you. The payment made will allow you access until June 7,2025.

If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Hello Thi,

Thank you for the 5-star review! We're glad you had a positive experience and that our representative was able to respond promptly to your request. We work hard to meet your expectations and are happy to hear we hit the mark for you.

If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Hello Abhitej,

We sincerely apologize for the confusion and inconvenience this has caused. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.

Additionally, the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can exit the pop-up notification, and it will continue running the search without additional fees.

I can see you were running a search for a license plate/VIN, and I sincerely apologize, but I could not find any additional information on your request in our database. It could be that the license plate/VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.

I processed a refund of $9.95 for the Premium Report. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Hello Jay,

We appreciate you leaving feedback. We understand that trial periods can be frustrating, and we always look for ways to improve the experience. We're glad our representative provided quick and professional assistance. We’ll be sure to pass along your kind words to her.

If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Hello Jon,

Thank you for sharing your feedback. I'm sorry we could not provide the information you needed. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.

To learn more about where we get data from, please visit https://infotracer.com/faq/.

I forwarded a request for the vehicle's accident and salvage report to one of our research specialists, who will look into this for you. You will receive an update today.

If you have any other concerns, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Hello Tim,

I'm sorry our service did not meet your data needs. This is not the kind of experience we wanted you to have. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.

I can see that you contacted our Live Chat Support and were given a refund. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Hi Casey,

Thank you for sharing your feedback! I’m sorry you did not get the information you needed.

Please note that the preliminary search determines whether or not the person is in the United States by checking their records. This information is only provided as a resource. Even when the same search parameters are used, the preliminary search results may differ from those found in the member's area.

I tried searching for the information, but was also unsuccessful. This may happen if the vehicle is under any of the following conditions:

(1) has been newly purchased/transferred;
(2) hasn't been updated for a long time;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.

Additionally, we rely on publicly available data from various sources. Sometimes, the specific information you’re looking for might not be available due to privacy laws and regulations, which can vary by location and gaps in public records. We hope you understand.

Let us know if there's anything else we can help you with. Have a great day, and stay safe!

Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Hi Jennifer,

Thank you for sharing your feedback. I’m sorry if you’re dissatisfied with the report you received.

Please know that we source our data from public records sources, and therefore, we cannot guarantee the accuracy or completeness of every record. Some records or information may be missing due to federal or state laws/restrictions.

Also, please note that the Driver's Privacy Protection Act (DPPA) governs the confidentiality of information regarding car owners. There is no assurance, as found in our FAQs>Data Questions: https://infotracer.com/faq/. We hope you understand.

If you need further assistance, please call or email us at [email protected]. Have a great day, and stay safe!

Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Hi Rebecca,

Thank you for your feedback. I’m sorry for any confusion regarding the information you’re looking for.

To clarify, Premium Reports are just optional add-ons. Accessing this additional, highly sensitive data comes at a cost, as it is not available from any other source. However, you can close the pop-up message, and the search will proceed without interruption.

I also checked the information, but couldn’t locate anything in our database. Access might be restricted under the Driver’s Privacy Protection Act (DPPA) protection. There is no assurance, as found in our FAQs>Data Questions: https://infotracer.com/faq/. Please let us know if there's anything else you need assistance with. Have a great day, and stay safe!

Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Hi Anthony,

Thank you for sharing your feedback. I’m sorry you did not find the information you needed.

Our data is sourced from multiple agencies, and while we strive for accuracy, some information may not always be current or complete. You can see the details on this link: https://infotracer.com/terms/

I tried to search for the information, but to no avail. The information might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. There is no assurance, as found in our FAQs>Data Questions: https://infotracer.com/faq/.

Please let us know if there's anything else you need assistance with. Have a great day, and stay safe!

Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315