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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
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Excellent customer service. Very attentive to understanding my needs. Good suggestions to consider
Hi Frank,
Thank you for this excellent review! We're happy you're satisfied with customer service. We hope that you will also recommend us to others. Have a fantastic day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The VIN number did not match the Car description. Please cancel my subscription.
Hi Frances,
I'm sorry to hear that you received an inaccurate report. I have canceled your account as requested. Rest assured, our company will no longer bill you. I would love to hear more about your experience and get the chance to make this right. If you have the time, please give us a call or send an email to [email protected].
I look forward to hearing from you,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It was very easy to sign up and get the report I needed.
Hi Peggie,
That's awesome! We're happy you got what you needed. This is an experience we always want our customers to have, and we're delighted we hit the mark for you. Have a pleasant day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I wanted title information. All you did was offer me another form and price to mail in for this information!
Hello Lee,
We appreciate your feedback and are sorry you were dissatisfied with the report you received. We want to turn things around and assist you in getting the information you need at no extra cost.
If you wish, we can schedule a call the soonest as you are free, or you can reach out to us via email at [email protected]. Rest assured; we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
In your presale findings you mention vehicle owner records found but provide none of that in report. I can find all the info you provide thru any free service out there...
Hello Burdean,
I’m sorry you did not find the information you were looking for; please know all customers are welcome to run a preliminary search. The Preliminary Search accesses people’s databases to confirm that the information exists in the United States. It may not match the search results obtained in the member’s area based on the same search parameters.
The License Plate information you are trying to check might be restricted access and under the Driver's Privacy Protection Act (DPPA) protection. We source our data from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
I've checked your account and can see that you have contacted customer service and received a refund. Please expect the funds to reflect in 3 to 5 business days. Rest assured; we will be improving our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Requested name of owner. Told you had it, but report doesn't seem to contain it.
Hi Wayne,
We sincerely apologize if we could not provide the vehicle owner you were searching for. The License Plate information you are trying to check might be restricted access and under the Driver's Privacy Protection Act (DPPA) protection. We source our data from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
I've checked your account and can see that you have contacted customer service and received a refund. Please expect the funds to reflect in 3 to 5 business days. Rest assured; we will be improving our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Good experience simple. No I lie. I have been hounded to write this so they leave me in piece
Hello HJ,
Thank you for still taking the time to give us a review despite receiving this unwanted survey. Please let us know if you need assistance, especially with your searches. Please give us a call or send us an email at [email protected]. Rest assured; we are here to help.
Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Was good to figure out vehicle history, very quick and easy.
Hello Nathan,
We appreciate this fantastic review! We're happy you're satisfied with the service. We put much effort towards exceeding expectations like yours and are delighted to say we succeeded. We hope that you will also recommend us to others!
If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Gave me some address' that I needed. Will use site again if I need more address'.
Hello Holly,
Thank you for taking the time to leave us a review! We're happy you're satisfied with the site. We work hard to meet expectations like yours, and we're delighted we hit the mark for you.
Please let us know if there's anything else we can help you with. Have a wonderful day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Infotracer is a great resource to get background information that you need. Please use it as it is intended. Respect the information that is given. Do not abuse it or it will be taken away. I am able to find the person that hit me & took off base on the limited information that I have. Thank you
Hello Quang,
Thank you for your kind words! We're happy you're satisfied with the information and service. We work hard to meet expectations like yours, and we're delighted we hit the mark for you. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Very easily was able to get the information I was looking for and in a very timely manner. Great site
Hello Amy,
Thank you for sharing your experience with us! We're happy you're satisfied with the service. We hope that you will also recommend us to others. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Bought it to see liens on property but now don't see that anywhere in the report
Hi Robert,
We're sorry to hear that you were unable to find the information on our site. We would love to turn things around and help you at no additional cost. If you wish, we can schedule a call the soonest you are free, or you can contact us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I wanted my divorce date and your site was unable to provide that, thus wasting my time and effort. Thanks anyway. Please cancel my subscription.
Hello Joseph,
We're sorry that you could not find the information on our site. Please note that we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not our control.
Upon checking, I can see that you've already contacted customer service and can confirm that your account has been canceled. Rest assured; our company will no longer bill you. If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was told I would get the cars owners name and this isn't available on the report
Hello River,
I’m sorry you did not find the information you were looking for; please know all customers are welcome to run a preliminary search. The Preliminary Search accesses people’s databases to confirm that the information exists in the United States. It may not match the search results obtained in the member’s area based on the same search parameters.
I have also searched on my end to see if I could help yield the results you may need, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection.
We can confirm that your account has been canceled; our company will no longer bill you. Rest assured, we will be improving our services and becoming better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
No service records, this website is very vague and not informational.
Hello Brian,
We appreciate your feedback and are sorry you were not satisfied with the report you received. Our reports may not always be 100% up-to-date, accurate, or complete since data is pulled from records maintained by various state, county, municipal, and other agencies. Many others are only partially digitized. Records may exist that cannot be accessed digitally. Please use our results as a reference point and no substitute for your due diligence.
Moreover, all materials and information available are provided "as is" and "as available" without warranties, either expressed or implied, including merchantability and fitness warranties for a particular purpose. Rest assured, we will be improving our services in the future.
If you need further assistance, please let us know. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Very basic and simple information that I could've googled by identifying the car myself when I saw it. I was looking for more information about the owner, which you have almost none of. Thank you.
Hello Michael,
We sincerely apologize if we could not provide the vehicle owner you were searching for. The License Plate information you are trying to check might be restricted access and under the Driver's Privacy Protection Act (DPPA) protection. We source our data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
Rest assured, we will be improving our services and becoming better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Provided information I needed. I only need to run one VIN #
Hi Dawn,
Thank you for the five stars! We're happy to hear that you were satisfied with the service we have provided. We hope that you will also recommend us to others. Have a wonderful day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Eden,
Thank you for your review. We would love to hear more about your experience, and we can use your valuable feedback to deliver an even better experience next time!
Please get in touch with our Voice of Customer Team at [email protected] with any further comments or suggestions you wish to share.
Again, thank you for taking the time to review our business!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Not enough info when email submitted. Does not provide enough.
Hello Michael,
We appreciate your feedback and are sorry you were dissatisfied with the report. We source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
Please know that we are working hard to improve our international search. Rest assured, we will be improving our services and becoming better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Sam,
We're happy you're satisfied with how quickly you got the information from our site. We hope that you will also recommend us to others. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315