InfotracerReviews 29,978

Hello Justin,

I'm sorry for the confusion and for the inconvenience this has caused you. The pre-checkout page gives you an overview of the package you choose, including the cost, details of the service, and length of the package. Before the billing was accepted and concluded, we asked you to carefully read the invoice and click the required buttons to show that you understood the terms and conditions.

After reviewing your account thoroughly, no cancellation request was made before the end of your trial subscription which is why the monthly fee of $ 24.95 was automatically charged.

Nonetheless, I went ahead and canceled the account. Rest assured, our company will no longer bill you.

If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Hello Morris,

Thank you for the awesome review! We're glad that you found Infotracer to be a simple, quick, and efficient tool. Our goal is to provide a user-friendly experience that saves you time and effort. Your review reaffirms the hard work we put in every day, so thank you for your kind words. It will inspire us to keep on improving.

If you need further assistance, please do not hesitate to contact us at your most convenient time.

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Hello Allen,

We appreciate you leaving a review and I'm sorry our service did not satisfy your data needs. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.

Additionally, we source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control. To learn more about where we get data from, please visit https://infotracer.com/faq/.

I would love to turn things around and make it right if I can. Please reach out to me at [email protected] or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Hello Mike,

I appreciate you leaving a review, and I’m sorry our service did not satisfy your data needs. We gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control. To learn more about where we get data from, please visit https://infotracer.com/faq/.

I can see that you have already reached out to customer service, and we tried to look for more information but were unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.

Since we were not able to provide any information, I refunded the fee of $9.95. Please allow 3 -5 business days for the refund to reflect on your account. Please note your account is active. If you need to cancel any future charges please let us know. Have a great day ahead, and stay safe.

Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Hello Malachi,

Thank you for the 5-star review! We're glad to hear that you found the information provided to be correct, up-to-date, and more inclusive and detailed compared to other similar sources. Our goal is to provide accurate and comprehensive information to our customers and we're happy you are satisfied with our service.

If you need further assistance, please do not hesitate to contact us at your most convenient time.

Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Hello Maria,

Thank you for your positive feedback! We're glad that you found the process quick, and easy, and that the results were nearly instantaneous. We prioritize customer experience and satisfaction, and we’re happy to hear we hit the mark for you.

If you need further assistance, please do not hesitate to contact us at your most convenient time.

Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Hello Dingess,

My sincere apologies that we could not provide you with the owner's information of the vehicle you were searching for. I also ran the search on my end and was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state. To learn more about where we get data from, please visit https://infotracer.com/faq/.

Since we were not able to provide any information, I refunded the fee of $9.95. Please allow 3 -5 business days for the refund to reflect on your account. Please note your account is active. If you need to cancel any future charges please let us know.

Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Hello Corey,

I apologize for any inconvenience this has caused you. Please know that as a public records provider, we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control. To learn more about where we get data from, please visit https://infotracer.com/faq/.

Please be advised that your account is active and will renew on June 19,2023. If you wish to cancel, please give us a call or send an email to [email protected]. Have a nice day ahead, and stay safe!

Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Hello Laken,

We appreciate you leaving feedback and my sincere apologies that we could not provide you with the owner's information of the vehicle you were searching for. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.

I ran the search on my end and was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state. To learn more about where we get data from, please visit https://infotracer.com/faq/.

Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!

Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Hello Leslie,

Thank you for the 5-star review and we're glad to know that your experience with customer service was positive and that Helen was able to assist you with your requests in a friendly and helpful manner. Providing excellent customer service is our goal, and we're happy that Helen was able to meet your expectations.

If you need further assistance, please do not hesitate to contact us at your most convenient time.

Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Hello Aaliyah,

Thank you for the review. Upon checking, I can see that you’ve reached out to our Live Chat Support to cancel and I can confirm that your account is canceled. Rest assured, our company will no longer bill you. If you need further assistance, please don't hesitate to contact us. Have a nice day ahead, and stay safe!

Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Hello Mark,

Thank you so much for your wonderful feedback! We are happy to hear that you are satisfied with our service. We can confirm that your account has been canceled; our company will no longer bill you. If you need anything else, please feel free to contact us anytime. Have a fantastic day ahead, and stay safe!

Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Hi Chad,

We're sorry you did not find the information you needed. We want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call the soonest as you are free, or you can reach out to us via email at [email protected]. Rest assured; we're here to help you.

I look forward to hearing from you,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Hello Kristi,

We appreciate your feedback and are sorry that you received inaccurate information. Please know that we source our data from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.

This may also happen if the vehicle is under any of the following conditions:

(1) has been newly purchased/transferred;
(2) hasn't been updated for a long time;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.

We constantly update our records, and to get you notified of any newly available information, you can set alerts on your searches in the ‘My Alerts’ section of your account. In the meantime, please request access to further updated records from your nearest DMV.

If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!

Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Hello Jessica,

I sincerely apologize if you could not find the information you were looking for. We source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Our data may contain errors and omissions due to legal state restrictions that are not in our control.

Please know that Premium Reports are optional add-on services only that are separate from your subscription. You can exit the pop-up notification, which will continue running the search without additional fees.

We want to turn things around and assist you in getting the information you need at no additional cost. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.

We look forward to hearing from you. Have a great day ahead, and stay safe!

Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Hello Michele,

I'm sorry you did not find the information you were looking for; please know all customers are welcome to run a preliminary search. The Preliminary Search accesses people's databases to confirm that the information exists in the United States. It may not match the search results obtained in the member's area based on the same search parameters.

I have also searched on my end to see if I could help yield the results you may need, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver's Privacy Protection Act (DPPA) protection.

Rest assured, we will be improving our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!

Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Hello Cary,

We're sorry that you could not find the information on our site. Please know that all customers are welcome to run a preliminary search. The preliminary search accesses people's databases to verify that the person exists in the United States. This information is provided as reference material only. Search results obtained from the Preliminary Search may not match the search results obtained in the member's area based on the same search parameters.

We also want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.

We look forward to hearing from you. Have a great day ahead, and stay safe!

Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Hello James,

Thank you so much for your positive feedback about Helen! We're glad that she was able to handle your situation promptly and to your complete satisfaction. It's fantastic to know that Helen represented InfoTracer professionally and left a positive impression on you. We will make sure to pass along your kind words to Helen, and your feedback will motivate and encourage her to continue providing exceptional support.

If you need further assistance, please do not hesitate to contact us at your most convenient time. We're here to help and ensure that you have a seamless experience with InfoTracer.

Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Hello Kisha,

Thank you for the awesome review! We're happy that our site provided exactly what you needed and more. It's fantastic to know that you found our platform to be perfect, with direct links and all the information you were seeking. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day. It's incredibly rewarding to receive such positive feedback. Again, thank you for your kind words, Kisha.

If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a great day and stay safe!

Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315