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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
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I paid for the premium report which is supposed to have current owner and account is still not showing current owner
I think your advertisement is false or misleading. I was led to believe the report included owner information. There is none. Now, I and redirected to subscribe for an additional VIN report with title records. MISLEADING!
Hello Shirley,
We appreciate you leaving feedback and my sincere apologies that we were not able to provide you with the vehicle's owner's information. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
The notifications regarding additional fees for the Premium Reports are optional add-ons only. You can simply exit out of the pop-up notification, and it will continue to run the search without any additional fees.
Nonetheless, I forwarded your concern to our research team, who will look into this for you. One of them will get back to you today.
Please be advised that your account is active and will renew on September 4,2023. If you wish to cancel, please give us a call or send an email to [email protected]. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
False advertising. Tricks you into paying tiers to get the info you want but then never has it.
Hello Frank,
Thank you for taking the time to leave a review and I'm sorry our service did not satisfy your data needs. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, Premium Reports are optional add-on services that are separate from your subscription. You can simply exit out of the pop-up notification, and it will continue to run the search without any additional fees.
I can see that you were trying to find information on a VIN. What specific type of record are you looking for? I would love to turn things around and make it right if I can. Please reach out to me at [email protected] or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The free search I did showed there would be a name available for my reverse email search, but once I paid to see it, there was no name.
Hello Sandra,
We appreciate you leaving a review and I'm sorry you did not find the information you were looking for. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I have also searched on my end to see if I could help yield the results for the email address you were searching for, but I was unsuccessful. This may happen if the email address is under any of the following conditions:
(1) is a dummy/system-generated email;
(2) has been added to the Do Not Email List;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Please be advised that your account is active and will renew on September 4,2023. If you wish to cancel, please give us a call or send an email to [email protected]. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Well, I'm looking to make a title for this camper. So I can sell it. Can you help me? I have misplace the title.
Hello Joseph,
Thank you for taking the time to leave us a review. A copy of the title is yet to be part of our service. We can provide publicly available Car Title details, VIN/Plate ownership, and vehicle specifications. If you would like these instead, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Was led to believe I would get owners information?
Hello Robert,
I’m sorry you did not find the information you were looking for; please know all customers are welcome to run a preliminary search. The Preliminary Search accesses people’s databases to confirm that the information exists in the United States. It may not match the search results obtained in the member’s area based on the same search parameters.
I have also searched on my end to see if I could help yield the results you may need, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection.
We can confirm that your account has been canceled; our company will no longer bill you. Rest assured, we will be improving our services and becoming better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
To get more than general information you will need to "upgrade" to another package for another fee. You learn this after you've paid the initial fee.
Hello Lisa,
Thank you for taking the time to give us a review. Premium Reports are optional add-on services only that are separate from your subscription. You can exit the pop-up notification, which will continue running the search without additional fees.
We want to turn things around and assist you in getting the information you need at no additional cost. If you wish, we can schedule a call as soon as you are free, or you can contact us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Your a scam. If I get information for a paid trial. I want all the information for the trial I paid for. Instead, you require more money for more info
Hello Amanda,
We appreciate your feedback, and we're sorry to hear that you could not find the information on our site. Premium Reports are optional add-on services only that are separate from your subscription. You can exit the pop-up notification, which will continue running the search without additional fees.
We want to turn things around and assist you in getting the information you need at no additional cost. If you wish, we can schedule a call the soon as you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I want a list of previous owners and am not finding that.
Hello Kathy,
Thank you for taking the time to leave a review, and I'm sorry that we were not able to provide you with the vehicle's owner's information.
I have also searched on my end to see if I could help yield the results for the License Plate you were searching for, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
I can see that you've reached out to one of our team members and were given a refund. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we will be improving our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Not much info. And the fact that you have to do this much to cancel a subscription is ridiculous.
Hello Kodi,
We appreciate you leaving a review and I’m sorry you didn't get enough information on our website. We source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control. To learn more about where we get data from, please visit https://infotracer.com/faq/.
My sincere apologies for any inconvenience regarding the cancellation process. Please know InfoTracer makes it very easy for customers to cancel. A customer can call our Customer Care Team at 1-800-791-1427, which can also be found at the top right corner of the Member’s Area under “Support”. Another way to cancel is when you are logged into the Member’s Area, select My Account, and then click the Cancel Subscription button under Account Details; an email confirmation will be sent automatically. With that said, I went ahead and processed the cancelation for you. Rest assured, our company will no longer bill you. The payment made will allow you access until September 1,2023.
Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I know the person I'm looking for has two convictions, has served time, is on the Sex Offender Registry in Mass., and was recently newly arrested. Your search turned up NONE of this. You are a BIG FAILURE.
Hello Steven,
Thank you for taking the time to leave a review and I'm sorry you did not find the information you were looking for. Please know that we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
I would love to turn things around and make it right if I can. Please reach out to me at [email protected] or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Better info then similar and more well-known people searching sites.
Hello Tayler,
Thank you so much for your positive feedback! We're thrilled that you find our information to be better than other well-known people searching sites. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day. So thank you for your kind words.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a great day and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I paid the additional premium fee to identify the owner/tenant of abandoned cars in my garage just to find out this service showed owner unknown. I'm still at ground zero. I knew I should have had my company pay for this.
Hello Rory,
Thank you for taking the time to leave us a review and I’m sorry you did not find the information you were looking for. Upon checking, one of our team members emailed asking for information to reinstate your account and continue your searches.
We look forward to hearing from you. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The website works well and gives me the info I need, I am glad it is available
Hello Timothy.
Thank you so much for your positive feedback! We're thrilled that our website is meeting your needs effectively. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a great day and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Troy,
Thank you for the 5-star review! We're glad to hear that you found the search results to be mostly accurate. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a great day ahead and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
When I purchased the premium report, the webpage accidentally charged me twice. I am mediately called customer service, and they immediately corrected the situation.
Hello Tracee,
Thank you for the 5-star review! We're glad to hear that our customer service team was able to address the issue promptly and efficiently. We prioritize customer experience and satisfaction, and we're happy you're satisfied with our service.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This site did not have the information I needed, even with the regular priced subscription. And asked me to pay $10 more dollars to give me the same information Been Verified had that costed me $1 total.
Hello Amber,
Thank you for leaving a review and I'm sorry you did not find the information you were looking for on our website. Please know that the notifications regarding additional fees of $9.00-$25.00 for the Premium Reports are optional add-ons only. You can simply exit out of the pop-up notification, and it will continue to run the search without any additional fees.
Rest assured; we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
$2.99 report doesn't contain enough useful information, forces you to upgrade.
Hello Fred,
We appreciate you leaving feedback and I'm sorry you found the $2.99 report lacking in useful information. Please know that we source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
Additionally, Premium Reports are optional add-on services that are separate from your subscription. You can simply exit out of the pop-up notification, and it will continue to run the search without any additional fees.
I would love to turn things around and make it right if I can. I can see that you were trying to find information on a VIN. What specific type of record are you looking for? Please reach out to me at [email protected] or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
For $2.95 I was to get a 7 day trial. The information I allegedly paid for is kept behind the "Premium ServIce" paywall...Now you want another $9.95
Dishonest company!
Hello John,
Thank you for taking the time to leave a review and I'm sorry to hear about your frustrating experience. Please know that the notifications regarding additional fees of $9.00-$25.00 for the Premium Reports are optional add-ons only. You can simply exit the pop-up notification, and it will continue to run the search without any additional fees.
I can see that you were trying to find information on a VIN. What specific type of record are you looking for? I would love to turn things around and make it right if I can. Please reach out to me at [email protected] or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I only used the site once. It does not allow to have recent information in real time
Hello Gwenaelle,
Thank you for leaving a 5-star review! We appreciate your feedback regarding your experience with the site. We understand that real-time information is important, and we apologize for any inconvenience this has caused. As a public records provider, we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control. Nonetheless, we constantly update our information from time to time, so you can always check back for newly updated ones. Rest assured; we are working on improving our services.
Nonetheless, I canceled the account to avoid future charges from us. If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Joseph,
Thank you for leaving a review and I'm sorry we could not provide you with the owner's information of the vehicle you were searching for. I can see that you have already reached out to Live Chat, and we tried to look for more information but were unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Since we could not provide any information, we have issued a refund. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315