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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
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Just paid for premium report. Only to be given the first name of the person. Which I already know. And the province they live in which I already knew. No actual listed address or anything. Literally told me nothing that I couldn't find out by simply looking up the area code. What a scam service.
I ran a car fax also- and their information was more thorough. I am very frustrated because I had to pay for both- and the report from Infotracer was more than a year out of date. How is that helpful? And why did I have to pay 2.95, then 9.95 to find out nothing? Total bait and switch. Scam. I want all of my money back!
Hi Renae,
I’m sorry if the information you received was outdated. We try our best to provide the most up-to-date information. Please know our records come from publicly available sources. We hope you understand.
As a courtesy, I have refunded $2.95 and $9.95. Please expect the funds to reflect in 3 to 5 business days. If there's anything else we can help you with, please let us know. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hi James,
Thank you for your rating. We would love to hear more about your experience, and we can use your valuable feedback to deliver an even better experience next time!
Please reach out to our Voice of Customer Team at [email protected] with any further comments or suggestions you wish to share.
Again, thank you for taking the time to review our business!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Don't waste your money u will pay for nothing but wait if u pay more we will give u more nothing
Hi John,
We're sorry you did not find the information you needed. We want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Learned nothing I needed and of course it's a slop of a time to undo the trial
Hi Christina,
We source our data from courthouses, white page databases, vital records websites, social networks, and archives. These records may contain errors and omissions due to legal state restrictions that we are not in control of. Our disclaimer displays this on the website's landing page, hoping all customers are aware before processing any searches or subscriptions. Nonetheless, please be reminded that we constantly update our information from time to time, so you can always check back for newly updated ones.
We try our best to provide the most accurate information, however, these records we have are from different public sources. We do not own it and we do not have control of its content. I hope you understand.
We would still love to try and help get what you need. Please give us a call or send an email to [email protected]. Rest assured, we're here to help. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This website has not had me get my friends relatives but addresses as well and it has been funny the way they look at me when I tell them their location and where they live. So this has been a fun way to scare them.
Hi Caleb,
We're happy you're pleased with the service. We work hard to meet expectations like yours, and we're delighted we hit the mark for you. Please let us know if there's anything we can help you with. Have a great day ahead, and say safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Paid $10 for a report that never populated after paying $3 for the info they then said I'd have to pay an additional $10 for. Nope, scam site.
Hi Kierra,
We sincerely apologize for what happened. Due to a technical issue, the Premium VIN Report that you purchased was not applied to your account. I have made the necessary changes and you can now log in and do the search again. If you still wish to get a refund, please give us a call or send an email to [email protected]. Rest assured, we're here to help. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hi Ashley,
We're sorry you're having a hard time logging in. Please give us a call or send an email to [email protected], and we will be more than happy to help you out. We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I have not received the reports I paid for. No one is giving back the money I was charged twice for. This is stealing my money
Hi Audrina,
We sincerely apologize for what happened. Due to a technical issue, the Premium VIN Report that you purchased was not applied to your account. I have made the necessary changes and you can now log in and do the search again. I have also processed a refund of $9.95 for the duplicate charge. Please expect the funds to reflect in 3 to 5 business days. If you need further assistance, please give us a call or send an email to [email protected]. Rest assured, we're here to help. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I typed in my license plate and they said they did not find it. What is the purpose if they can not do what i paid for.
Hi Jonathan,
I’m sorry you did not find the information you were looking for; please know all customers are welcome to run a preliminary search. The Preliminary Search accesses people’s databases to verify that the person exists in the United States, and is just a preview of the possible results available once you've subscribed to our services.
I have also searched on my end to see if I could help yield the results you may need, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. Since we were not able to provide any information, I have canceled your account and processed a refund of $2.95. Please expect the funds to reflect in 3 to 4 business days.
If there's anything I can help you with, please give us a call or send an email to [email protected]. Rest assured, we're here to help. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Be honest up front what little info was gathered with out paying for the premium
Hi Rick,
We're sorry you did not find the information you needed. We want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Report gives nothing. I just a whole lot of names jumbled together..
Hi Michael,
We sincerely apologize for what happened. Please know that we are working diligently on improving our international searches. We will pass this feedback on to our team.
Please give us a call or send an email to [email protected] if you need further assistance. Rest assured, we're here to help. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
All I want to know is if the registration has expired
Hi Joyce,
I'm sorry you didn't find the information you need. I can see that you have reached out to customer service and had your account canceled. Rest assured, we will do our best to be better in the future. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
You said that you found the person I was looking for but after I paid you, you said person not found. Then I request info on a second person in San Antonio TX and you gave me info on the persons in different states and cities but not the one in San Antonio. I'm glad I didn't pay for an annual service.
Hi James,
I sincerely apologize for what happened. I've reviewed your account and can see that it was set up as International, which was why the searches were not working. I have made the necessary changes and you can try to log back in and do a search. Please give us a call or send an email to [email protected] if you need further assistance. Rest assured, we're here to help. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hi Ezell,
Thank you for taking the time to give us a review. Premium Reports are optional add-on services only that are separate from your subscription. You can simply exit the pop-up notification, which will continue running the search without additional fees.
We want to turn things around and assist you in getting the information you need at no additional cost. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was not happy to find out that I needed to pay MORE for the premium report. That feels like a bait and switch. I'm not happy about it.
Hi John,
Thank you for taking the time to give us a review. Premium Reports are optional add-on services only that are separate from your subscription. You can simply exit the pop-up notification, which will continue running the search without additional fees.
We want to turn things around and assist you in getting the information you need at no additional cost. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hi George,
We're sorry you did not find the information you needed. We want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Info was inaccurate and I would not recommend at all.
Hi Cassidi,
We're sorry you were dissatisfied with the report you received. We source our data from courthouses, white page databases, vital records websites, social networks, and archives. These records may contain errors and omissions due to legal state restrictions that we are not in control of. Our disclaimer displays this on the website's landing page, hoping all customers are aware before processing any searches or subscriptions. Nonetheless, please be reminded that we constantly update our information from time to time, so you can always check back for newly updated ones.
We try our best to provide the most accurate information, however, these records we have are from different public sources. We do not own it and we do not have control of its content. I hope you understand.
We would still love to try and get the information you need. Please give us a call or send an email to [email protected]. Rest assured, we're here to help. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hi Hasan,
We understand how disappointed you must be, which we don't want our customers to feel. We'll be more than happy to uncover the information you need at no additional cost. We hope that you will give us a chance to turn things around. Please give us a call or send an email to [email protected]. Rest assured, we're here for you.
Looking forward to hearing from you soon! Have a wonderful week ahead!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Charges extra 10 dollars to give a full report once it takes your money and hit view my report it goes to the same page to charge you again rip off
Hi Felipe,
We sincerely apologize for what happened. Due to a technical issue, the Premium VIN Report that you purchased was not applied to your account. I have made the necessary changes and you can now log in and do the search again. If you still wish to get a refund, please give us a call or send an email to [email protected]. Rest assured, we're here to help. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jonathan,
We're sorry you were dissatisfied with the report you received. I've checked your account and can see that there were no purchase of a Premium Report. I would love to investigate this further and see what we can do for you. Please give us a call or send an email to [email protected]. Rest assured, I'm here to help.
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315