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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
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It didn't show owner info. That's the reason. I signed up for this bull sh**.
Tell you that everything is included then once you buy you can upgrade to premium for the info you're really looking for. Then find out that they don't have the info and you paid for nothing.
Hello Michael,
Thank you for taking the time to give us a review, and we sincerely apologize if you could not get the information you needed. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, the notifications regarding additional fees for the Premium Reports are optional add-ons only. We have to pay a fee to access these extra and highly sensitive data, which is not available anywhere else. Nonetheless, you can exit the pop-up notification, and it will continue to run the search without any additional fees.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Useful information from which to Pivot and great for business due diligence.
Hello Despina,
Thank you for the 5-star review! We're delighted to hear that you found our service valuable for your business and as a useful resource for PI work. We work hard to meet your expectations and are happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I searched a plate and it said no information but I can get year make and model everywhere else like AutoZone and Amazon auto parts. I also searched my own plate and no name at all. I'm going to post same review on Google in case you delete it
Hello Dongxiao,
I appreciate you leaving feedback, and I'm sorry our service did not meet your data needs. We source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
I can see you were running a search for a license plate. I also ran the search on my end and was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
I processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured; we are working on improving our services. If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This site is a waste of time, MONEY actually. The person I was looking for, wasn't born until 1989 and the site has this person in prison in $#*!ing 1969. Give me my $#*!ing two dollars back. That's what a load of $#*! this is. Scamming $#*! mother $#*!ers
Hello Megan,
I'm sorry you're not satisfied with our service. This is not the kind of experience we wanted you to have. As a public records provider, we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
We need to check for eligibility before we can issue a refund. I’ll have our research experts do a deep-dive, extensive search. If, in any case, the result would fall short of satisfying your needs, we will gladly process the refund. Please reach out to me at [email protected] or give me a call at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Never gave me the current owner and I paid for the info. This appears to be a scam in collecting a few dollars from each person who requests info.
Hello Reuben,
Thank you for your review, and I'm sorry we could not provide the information you needed.
I can see you were running a VIN search, and I sincerely apologize, but I could not find any additional information on your request within our database. It could be that the VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
I canceled the account and refunded the fee of $ 9.95 for the Premium Report. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we will be improving our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Easy navigation and setup didn't get screwed up.why is it necessary for us to count characters?
Hello Daniel,
Thank you for your feedback! We're glad you found the navigation and setup easy to use. We apologize for the lack of information regarding the owner's information of the vehicle you were searching for.
I have also searched on my end to see if I could help yield the results for the License Plate you were searching for, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
We apologize for any inconvenience this has caused you regarding the character count. Rest assured, we will work on it. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It's easy to use most reasonable price went through immediately. Thank you so much, I'm stoked now my vehicle is killer.
Hello Karl,
Thank you for your wonderful review! We're thrilled you found our service easy to use and reasonably priced. We're delighted you're enjoying your vehicle and that it's meeting your expectations.
If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Didn't get the information I was looking for will not be using again
Hello Erin,
Thank you for taking the time to give us a review, and I’m sorry you did not find the information you were looking for. I understand how frustrating it must be not to get the information you need.
I can see here that you were running a search for a License Plate. I’ve tried searching for it on my end but was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Since we could not provide any information, I processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services. If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Your website/advertising says you can obtain the owners' names from payment for license plate lookup.
Hello Denise,
Thank you for sharing your feedback, and I'm sorry we could not provide the names of the vehicle's owners. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I can see that you have already contacted our customer service, and we tried to look for more information but were unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Many thanks-I appreciate the professionalism of the staff.
I wish you have unofficial copies of the deeds
Hello Delores,
Thank you for the 5-star review! We're glad you appreciated the professionalism of our staff.
Please know that our service only allows you to look up publicly available information, which you can use and print out as references for whatever purpose you intend. We can check for property deeds, which would include the Deed Sale Date and Price, the Last Ownership Transfer Date, and the Document Number.
If you want to proceed with the search, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Owner's name not found. That was disappointing after paying almost $15.
Hello Evelyn,
Thank you for taking the time to give us a review and we sincerely apologize if you could not get the information you needed.
I can see you were running a search for a License Plate/VIN. We sincerely apologize, but we could not find any additional information on your request within our database. This may happen if the vehicle is under any of the following conditions:
(1) has been newly purchased/transferred;
(2) hasn't been updated for a long time;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.
I processed a refund of $ 9.95. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I'm looking for the name of the owner and that's what I paid for, but i am not getting it and am now being hawked a premium report.
Hello Tim,
I appreciate you leaving feedback, and I'm sorry we could not provide the vehicle's owner information. Please know that Premium Reports are optional add-on services only that are separate from your subscription. You can exit the pop-up notification and continue the search without extra fees.
Additionally, although the premium report may provide additional vehicle specification details, your regular subscription can determine vehicle ownership if it is publicly available, just as the same as premium reports.
I can see here that you were running a search for a License Plate/VIN. I’ve tried searching for it on my end but was also unsuccessful. It could be that the license plate/VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
I processed a refund of $9.95 for the Premium Report. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Bought a regular license plate search and a premium VIN. Almost all information given was useless. (NHSTA recalls, prices at other dealerships). Sorry to say it, but most of these sites are all the same and are a scam. The system knows that states either don't provide or can't provide the information needed, that's why "when available" is everywhere. But they know it's not going to be available.
Hello J H.,
We sincerely apologize if you could not get the information you needed on our website. Please know that we source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
I can see here that you were running searches for License Plates/VINs, and I sincerely apologize, but I could not find any additional information on your request within our database. It could be that the license plates/VINs might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
I processed 2 refunds of $9.95. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
If an owner can not be tied to the CE hi then I should be told that Bedouin had to pay for a premium report. It's a ripoff…
Hello Anonymous,
Thank you for sharing your feedback. I'm sorry we could not provide the owner's information of the vehicle you were searching for. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can simply exit the pop-up notification, and it will continue to run the search without any additional fees.
I have also searched on my end to see if I could help yield the results for the License Plate/VIN you were searching for, but I was unsuccessful. It could be that the license plate/VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
I refunded the fee of $ 9.95 for the Premium Report. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I recently was scammed into buying a vehicle to help my niece. She had been complaining that her family was stealing her property. Including her gas out of her truck. Her boyfriend told my husband about a vehicle his dad was selling. That it belonged to his aunt. My husband went and bought this vehicle and got the key, and a bill of sale. That was written on a piece of notepad. The seller's son was acting kinda fishy. He was telling us who could use the truck. My husband didn't like his response. So he calls the seller back and asks for the title. They were stalling, said they misplaced the title. And they agreed to make an exchange back. When we got there to get our money back. The seller asks his son over the phone should he give back the money. And he tells him no. The son screams at us over the phone that our niece are coming over to take the truck. Beat us up, and I figure steal my new vehicle that I just bought with my inheritance money. I had stashed in my car. As we drove away with both of our vehicles. My niece calls me and tells me that they called the police and reported it stolen. We ended up having to just park it somewhere. And later with her dad looking up the vehicle's vin number. It turns out that they're names are not on the title. With this information I am going to press charges for fraud. I don't expect my $800.00 dollars to return. But I'm getting the feeling that this is a regular scam, that needs to be stopped. And I will be reporting this information to the police.
Hello Laura,
Thank you for sharing your story. We're sorry to hear about the trouble you went through. We're glad our service could help you find out the real owner of the vehicle. We gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
You haven't give me time to go through it yet to really rate you that's why you only got three stars
Hello Marcia,
I appreciate you leaving a review, and we apologize for sending an early survey invite. We hope that you were able to find what you were looking for on the site. If not, please give us a call or send an email to [email protected], and we will be more than happy to help.
Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Ryan,
Thank you for the 5-star review! We're thrilled you were able to get all the information you needed. We work hard to meet your expectations and are happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Roland,
Thank you for your feedback. We're glad to hear that Tracy provided you with excellent service!
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Ausprobiert Findet nix und das Abo Model ist frech nicht mal ne Ausstattungs liste kam naja was will man dazu weiter ergänzen
Hello Romano,
We’re sorry to hear about your experience. This is not the kind of experience we wanted you to have. We understand that our subscription model might not be suitable for everyone. We appreciate your feedback and will consider it in our ongoing efforts to improve our service.
I can see you were trying to find information on a VIN. We sincerely apologize, but we could not find any additional information on your request within our database. This may happen if the vehicle is under any of the following conditions:
(1) has been newly purchased/transferred;
(2) hasn't been updated for a long time;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Since we were not able to provide any information, I processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Ronald,
I appreciate you leaving feedback, and I'm sorry we could not provide the vehicle's owner information. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
I forwarded a request for the vehicle's owner's information to one of our research specialists, who will look into this for you. You will receive an update today.
If you have any other concerns, please do not hesitate to contact us as soon as possible. Have a nice day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315