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Infotracer

3.2

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From the business

Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!


infotracer.com
Boston, MA, United States
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Infotracer Reviews Summary

The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.

This summary is generated by AI, based on text from customer reviews

service
724
returns
43
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
Follow Cathy R.
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The site was s informative but apps could be lessened. Overall not a bad site though.

Date of experience: May 28, 2024
Jehoany R. — Infotracer Rep
over a year old

Hello Cathy,

Thank you for the 4-star review! We're glad you found our site informative. We value your feedback, and we appreciate your suggestions about the apps. We will take them into consideration as we strive to improve our user experience.

If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe.

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

California
1 review
0 helpful votes
Follow Woon J.
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The reason I signed up was to see the owner information but it's not shown.!

Date of experience: May 27, 2024
Jehoany R. — Infotracer Rep
over a year old

Hello Woon,

I appreciate you leaving a review, and I'm sorry we could not provide the vehicle's owner information. I can see you were running a search on a license plate. We sincerely apologize, but we could not find any additional information on your request within our database. This may happen if the vehicle is under any of the following conditions:

(1) has been newly purchased/transferred;
(2) hasn't been updated for a long time;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.

I canceled the account and refunded the fee of $ 2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Florida
2 reviews
3 helpful votes
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Not what they claim
June 6, 2024

Not all! Of the information they claimed! To be in the records were in them.

Date of experience: May 27, 2024
Jehoany R. — Infotracer Rep
over a year old

Hello Lawanda,

Thank you for sharing your feedback, and I'm sorry our service did not satisfy your data needs. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.

I ran the search on my end and was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.

If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Florida
1 review
0 helpful votes
Follow Nicole F.
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Didn't give the 1 thing i was looking for, owner name...

Date of experience: May 27, 2024
Jehoany R. — Infotracer Rep
over a year old

Hello Nicole,

Thank you for your feedback, and I'm sorry we could not provide the owner's name for the vehicle you were searching for.

I can see you were running a search for a license plate/VIN, and I sincerely apologize, but I could not find any additional information on your request in our database. It could be that the license plate/VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.

I processed a refund of $9.95 for the Premium Report. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Indiana
1 review
0 helpful votes
Follow Timmy M.
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U buy your report then they want to get more money from you with now they saying get a premium report for more money. What happened to the good days when you buy something then u get it. I give them a half star. I wish I could give them a half star but I got to give a whole one. U don't deserve it. Just a half

Date of experience: May 26, 2024
Jehoany R. — Infotracer Rep
over a year old

Hello Timmy,

I sincerely apologize for the confusion and any inconvenience this has caused you. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. We have to pay a fee to access these extra and highly sensitive data, which is not available anywhere else. Nonetheless, you can exit the pop-up notification, and it will continue to run the search without any additional fees.

I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.

I look forward to hearing from you. Have a great day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Oklahoma
1 review
0 helpful votes
Follow Michael S.
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I thought this report would show the current title holder. It was not. Your asking for more money to show that.

Date of experience: May 26, 2024
Jehoany R. — Infotracer Rep
over a year old

Hello Michael,

Thank you for taking the time to leave us a review, and I'm sorry we could not provide the information you needed. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.

Additionally, please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. We have to pay a fee to access this extra and highly sensitive data, which is not available anywhere else. Nonetheless, you can simply exit the pop-up notification, and it will continue to run the search without any additional fees.

Please know that although our service allows you to search for vehicle ownership records, I regret to inform you that we don't provide transfer of ownership details. Thus, we cannot determine if the information available is the current or previous owner.

Nonetheless, I forwarded a request for the vehicle's owner's information to one of our research specialists, who will look into this for you. You will receive an update today.

I can confirm that your account has been canceled as requested. Rest assured, our company will no longer bill you. The payment made will allow you access until June 2,2024.

If you have any other concerns, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Colorado
1 review
0 helpful votes
Follow Sara Y.
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Very informative and easy to use. I like that it shows you pictures.

Date of experience: May 26, 2024
Jehoany R. — Infotracer Rep
over a year old

Hello Sara,

Thank you for your review! We're delighted you found our service informative and easy to use. We're also glad you enjoyed the feature that shows pictures. We're pleased we met your expectations.

If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Virginia
1 review
0 helpful votes
Follow Anssi B.
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The report has absolutely no value or information. Only make and brand, which I obviously knew in advance. Shame on you for selling this.

Date of experience: May 26, 2024
Jehoany R. — Infotracer Rep
over a year old

Hello Anssi,

Thank you for sharing your feedback and I'm sorry our service did not meet your data needs. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.

I can see you were running a search for a License Plate. I’ve tried searching for it on my end but was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.

If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

California
1 review
0 helpful votes
Follow Roy B.
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Can't login
June 5, 2024

I signed up for the trial account, because I wanted to find out who the sender of a spam text I received. Instead of receiving the information I was seeking, I invested time and money.
I tried to reset my password, when I had trouble logging in, and the app just froze. Google was the browser I was using.

Date of experience: May 26, 2024
Jehoany R. — Infotracer Rep
over a year old

Hello Roy,

I am sorry to hear that you had difficulty logging into your account. I have sent a password reset link to your email. Kindly check your spam, promotion, and junk folders, as emails sometimes get stuck there.

I can also help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help.

I look forward to hearing from you. Have a great day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

North Carolina
1 review
0 helpful votes
Follow Leanne C.
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I am the real owner of that phone number and have been for over 17 years

Date of experience: May 25, 2024
Jehoany R. — Infotracer Rep
over a year old

Hello Leanne,

Thank you for your review, and I'm sorry you're dissatisfied with the report you received. Please know that we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.

To learn more about where we get data from, please visit https://infotracer.com/faq/.

I can see that you have already contacted customer service for an email search, and we tried to look for more information but were unsuccessful. This may happen if the email address is under any of the following conditions:

(1) is a dummy/system-generated email;
(2) has been added to the Do Not Email List;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.

Please be advised that your account is active and will renew on June 1,2024. If you wish to cancel, please give us a call or send an email to [email protected]. Have a nice day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

California
1 review
0 helpful votes
Follow Jennifer D.
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Some relevant information
June 4, 2024

Able to confirm email addresses, street addresses, telephone numbers, relatives

Date of experience: May 25, 2024
Jehoany R. — Infotracer Rep
over a year old

Hello Jennifer,

Thank you for your feedback! We're glad to hear you found the information useful, especially in confirming email addresses, street addresses, telephone numbers, and relatives. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

California
1 review
0 helpful votes
Follow Z B.
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Awesome customer service
June 4, 2024

Great service, fast and friendly and without any hassles or unnecessary delays.

Date of experience: May 25, 2024
Jehoany R. — Infotracer Rep
over a year old

Hello Z B.,

Thank you for the 5-star review! We're thrilled to hear that you had a positive experience with our customer service. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day. So thank you for your kind words. We look forward to serving you again in the future!

Have a great day ahead, and stay safe.

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Indiana
1 review
0 helpful votes
Follow Ronald V.
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I needed driver info, which it looks like you offer for 2.99, but then you try an upsell.

Date of experience: May 25, 2024
Jehoany R. — Infotracer Rep
over a year old

Hello Ronald,

I appreciate you leaving feedback, and I'm sorry we could not provide the vehicle's owner information. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.

Additionally, the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can exit out of the pop-up notification, and it will continue to run the search without any additional fees.

I have also searched on my end to see if I could help yield the results for the License Plate you were searching for, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.

Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Texas
2 reviews
1 helpful vote
Follow Ms. B.
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If providing a VIN number to a particular vehicle the wish is to be provided with the exact amenities for that car.

Date of experience: May 25, 2024
Jehoany R. — Infotracer Rep
over a year old

Hello Ms. B.,

Thank you for leaving a review, and we sincerely apologize if you could not get the information you needed. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.

I can see that you have already contacted customer service, and we tried to look for more information but were unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.

Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

New York
1 review
0 helpful votes
Follow Karen Y.
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The first telephone number the service couldn't find anything. The second name barely any information was obtained

Date of experience: May 24, 2024
Jehoany R. — Infotracer Rep
over a year old

Hello Karen,

Thank you for your review, and I'm sorry you're dissatisfied with the report you received.

I ran a phone search on my end. We sincerely apologize, but we could not find any additional information on your request within our database. This may happen if the phone number is under any of the following conditions:

(1) is a dummy/system-generated number;
(2) has been added to the Do Not Call List;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.

I would still love to turn things around and make it right if I can. Please reach out to me at [email protected] or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

California
1 review
0 helpful votes
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Misleading, the info promised after payment was not delivered

Date of experience: May 24, 2024
Jehoany R. — Infotracer Rep
over a year old

Hello Chris,

Thank you for sharing your feedback, and I'm sorry our service did not meet your data needs. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.

I have also searched on my end to see if I could help yield the results for the License Plate you were searching for, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.

Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

California
2 reviews
0 helpful votes
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Did not have any info I needed
June 3, 2024

The info was very dated and not very accurate at all

Date of experience: May 24, 2024
Jehoany R. — Infotracer Rep
over a year old

Hello Daniel,

Thank you for taking the time to give us a review, and we sincerely apologize if you could not get the information you needed. We gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.

To learn more about where we get data from, please visit https://infotracer.com/faq/.

I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.

I look forward to hearing from you. Have a great day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Arizona
1 review
0 helpful votes
Follow Wayne Y.
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The info did not show the ownership in Arizona. The plate is registered in Arizona. Please refund my money, or provide the proper ownership in AZ.

Date of experience: May 24, 2024
Jehoany R. — Infotracer Rep
over a year old

Hello Wayne,

I appreciate you leaving feedback, and I'm sorry about the inaccuracy of our report. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.

To learn more about where we get data from, please visit https://infotracer.com/faq/.

I processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

New Jersey
1 review
0 helpful votes
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Was cheated
June 3, 2024

Was cheated. Thought that I will get the title report, including ownership.

Date of experience: May 23, 2024
Jehoany R. — Infotracer Rep
over a year old

Hello Anil,

I appreciate you leaving feedback, and I'm sorry we could not provide the information you needed. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.

I have also searched on my end to see if I could help yield the results for the License Plate/VIN you were searching for, but I was unsuccessful. It could be that the license plate/VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.

Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

California
1 review
0 helpful votes
Follow Dan Y.
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Did a search to try an locate assets to collect on a judgement, information incomplete and not helpful.
As a test, did a search on myself, information provided not accurate and included information of others in my report, highly dissapointed. Will be cancelling within trial period - waste of $2.95 + my time.

Date of experience: May 23, 2024
Jehoany R. — Infotracer Rep
over a year old

Hello Dan,

Thank you for sharing your feedback and I'm sorry our service did not satisfy your data needs. We gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.

To learn more about where we get data from, please visit https://infotracer.com/faq/.

I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.

I look forward to hearing from you. Have a great day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315