IndianRoots

You can talk with live person but all have same response. Waiting for my order which took place on Dec. 25th. After waiting for a good one month tried to reach customer service via chat, phone call and now email. From my 1st follow up till last one same response give us 2 business days. And after each two business days same response we apologize. Trying to make stop payment. Let's see. Just horrible experience. Till date still waiting.

I have been buying sarees for myself and for gifts online for over 6 years from big names, small weavers from remote places and even government shops like Apco and Mrignayani, at least 60 sarees if not more. And I have never had any trouble at all so far, people delivered what they promised. If they didnt they took full responsibility to correct the situation.

This is my first time from Indian roots. I always found their products exclusive but expensive, just like Exotic India (who by the way are darlings, was a pleasure doing business with them), so reluctant to buy until I fell in love with one of their sarees, a tie-dyed kora silk saree, and ordered it. Mind you, not on discount but full price.

They said 14 business days initially, then they said saree came but was returned to the 'brand' since it was found defective by their QA department, so can I please wait for some more time. After another 3 weeks I finally receive my saree which measures just 4.5 metres! I have bought over 60 sarees online vis internet, no ne has cheated me like this, most of the sarees were 5.5 metres apart from blouse, a few 5.3 or 5.4. And Indian Roots say sarees go through most stringent QA.

With Indian roots belonging to NDTV I never doubted their professionalism for a moment.

The last time I received a wrong saree, the seller (a small business) actually had the courier pick up the wrong saree from us at their full expense and sent the correct saree. I just read Indian roots Return policies, they say even if product is defective we have to return at our expense and we also have to pay to fix the defect!

Mistakes happen. I am willing to wait to have the correct product delivered to me. If they settle this amicably by picking up their wrong product and sending in the correct one or issuing a full refund I will be happy enough.

Worst customer service, they say 15 to 17 days, but even after 60 days they won't start shipping, and after 60 to 70 days they say the item not available. They charge the card immediately. For the items those are not available its been 3 months i haven't got the refund. Very Very disappointing. They won't pick up the phone, by luck if you get the customer service representative, they won't resolve the issue and they will ask you to send email to *******@indianroots.com. Even if its their mistake they don't even bother pleasing the customer.

Extremely disappointed! I live outside of India and have shopped indian ethnic wear via various other websites and have never been so disappointed as this purchase. First off, the pictures on the website are no way closer to the actual item. Secondly, the quality is so cheap that i felt like cheated. I would have returned the items but the customer care is so bad, nobody responds and i gave up on them finally. Therd should be aome accountability for these websites, just because we are buying online doesnot mean they can sell any piece of crap and not care about returns.

I wish I could them a negative rating! This site feels more like a scam to me! The customer service is rude and pathetic. The website does not load well and has minimal information on products. I requested assistance with their online chat service and the person on the other end asked me to go to the link and read the product information. I would have asked for help if the information I wanted was available! Bad experience even before purchasing anything from them. I would NOT recommend this site to anyone!

I can't explain the extent of the hassle I am going through with Indianroots. I placed an order around October 11th, and today is December 23rd. I have been following up with their customer service for all these weeks/months, and every time they kept on lying to me. They have been giving me false updates regarding my order for the past 2 and a half months, and at this point, I am sick and tired of following up. I did not know about the 45 day policy re: Paypal, so now I'm even out of luck with getting a refund for the item. I spent my hard earned money for the item, which seems to gone down the drain now. I don't even know if I'll ever get the product or my money back.
I strongly suggest customers to refrain ordering from this website.

Extremely bad Customer care service. I shopped from then on the 28th when the Black Friday sale was going on. I placed two orders one i paid through my card and the other was a COD order. They cancelled my Cod order without any reason. I tried contacting them and when my call got connected Customer care Representative Rajat received my call. I told him my problem and he asked for my order no. And put me on hold for a very long time and then hung up. I tried calling again and again and every time my call got connected and after he realized that it was me he would pretend that he couldnt hear my voice and would hang up. This went on for over 20 times.
I tried emailing them but no response. I even wrote to their Online marketing head Sumanta sengupta but got no reply from him as well.
I got so fed up and tried contacting them again. This time i got connected to customer care Representative Mahesh. I told him my problem and gave him my order number. He said it got cancelled because it couldn't be verified. He said i would have received two calls from a particular number and i might not have answered it. I took the number and checked but i had received no calls whatsoever from that number. They could have verified it from my order for which i had paid through my card but they didn't. When i suggested that he said that it was my opinion but nothing can be done now. If i wanted my order i would have to reorder and pay the entire amount for an order that i had placed when a sale was going on for absolutely no fault of mine.
He told me it was an internal fault and he or anybody else could do nothing to help me. I asked if he could connect me to somebody who would be more accountable he said that i could only speak to him.
Extremely bad experience I've had with them and they just don't seem to help.
And when i tried to post on their FB page they didn't show my posts.

Part 1: I ordered a lehenga from these guys for my wedding on Oct 9. Delivery was supposed to be in 14 days per their email. I got no lehenga and no update. Wrote to them three times - no response. Finally get a mail from them saying we will send it in 2-3 days. Nothing happens - no lehenga. Have gone back and forth with them three more times and each time they say give us a couple of days and do nothing. It is now a month since that order was placed. I am not able to get the lehenga or my money back. Couple of weeks away from my wedding and I have no lehenga.

Part 2: Around the same time, my fiancee orders a jodhpuri jacket, a sherwani and some kurtas from these folks. The site says these items are Made to Order. The boutique refuses to customize and insists they will ship whatever size they have. So they ship some random size and send him a DTDC tracking number. When he checks where his parcel is it shows en route to Beawar in Rajasthan. (We live in Gurgaon.) He contacts them to ask them why it is going to Beawar and they tell him to "Kindly contact DTDC on *******560 on priority to check the feasibility of routing the shipment." So he tells them that he is not going to run after their delivery guys and they should sort it out. After much back and forth, during which time they try to (falsely) say that he called to change the size and address, the package is God knows where. They refuse to refund the money.

Moral of the story is, we have given these jerks quite a bit of money that we had put aside for our wedding shopping. We are faced with insolence and incompetence. We can't get our money back. And we don't have time left to get new stuff made. We even tried to tweet to their CEO when all other means of communication failed. As expected - no response. Thanks Indianroots.com for doing your best to RUIN my wedding!

UPDATE: Part 3: Dec 15: Over two months later: I have managed to get my money refunded. My fiance (now husband) is still running around in circles thanks to these cheats. On Dec 10 they wrote to him saying "Kindly share the updated address so that our courier partner can deliver your order number *******" We are MARRIED, you MORONS! The wedding is done. Over. Don't need your stupid, ill sized, lost clothes anymore. Give us our bloody money back. Bunch of jokers!