IndianRoots

I ordered 4 sarees for my 82 yr old mother in law via indian roots on May 29,2015. Three sarees got delivered in a staggered manner. The fourth one is yet to be despatched. I have since chatted with 6 customer service personnel and each of them offer apologies (!) for the inconvenience and a time line of 5-7 days for despatch. Today, I was given a time line of 2 business days for update on the despatch by their customer service associate. I suppose I need to follow up again on the coming Monday! Only thing I would want to say, is, order at your own risk and be prepared to keep following up to get ur products. I would definitely think twice before ordering through indian roots. Not worth the headache!

Worst shopping experience of my life with indian roots... I ordered some items on feb 25th 2015(prepaid) and after repeated followups some of the items were delivered that too after 35 days. I Now after 3 months that too after repeated enquiries for refund they are telling due to technical error they cannot refund the money to my debit card account and they need all details of my bank account to initiate the refund. Can we trust these people? Liars... cheaters... Negative ratings for the websites..

Today I received my product from Indiaroots after 6 (SIX) months... yes MONTHS and not days and weeks and that too an INCORRECT product that I was highlighting to their customer support to get corrected.
They always give templatised answers, pretend that they care and will do something and they ABSOLUTELY FAIL TO ACT.
I am a regular online shopper and the experience with indianroots is the WORST. Dont even go to this site, they are 'FRAUD'

Ordered some dresses and jewellery 2 months ago, all with 14 days shipping policy. Did not receive the items yet. Tried to contact customer service but same answer all the time. Will ship out next week. Waiting for brands to supply. Needed items for wedding this weekend - no outfits. No help at all - will not provide me managers e-mail or phone number. Don't actually need the clothes after this weekend. I am Australian but needed it for an Indian wedding that I am an official guest at. I am wondering if all Indian companies are cheaters like these. PLEASE DO NOT PURCHASE FROM THEM. I'm not even sure that this is a real company - they are probably scammers. I've just been scammed of a few hundred dollars. Stay away from them.

This company does not reply to your emails. Products are not shipped on time. They even said the products are recieved and are right there, but they are waiting to send. They have a reason saying that there is still more time to ship them. They tell useless answers. I ordered 12 products, in the same order, nothing was delivered on time. In chat they give useless answers. I will never ever buy on this web site even if they offer 99% discount. They do not know how to serve US customers, the answers are the products will be shipped in 3 to 4 days. That is their standard answer, even after past delivery date.

Please, think twice before purchase anything from this site. I ordered some clothes on this site and it's been two months still didn't get anything. Everyime I chat with their customer service they lie and give me wrong info. Their representatives are so rude, careless and disrespectful. They are so unfaithful to their customers. I wouldn't even recommend my enemy to this site. Stay away!

Simply shocked with the poor quality & service from this business. How can they get away with such a service? The representative just use the lines that have been written for no matter what the situation is... "Supervisor not available", "sorry for the inconvenience", "we appreciate your business"... and the list goes but they mean nothing when they say these phrases! Wonder if they even know what it means! Very disappointing experience. Clothes I received by designer, are dirty as if they were worn for fashion show, sweat into and then shipped to the customer! Yikes! Shipping is ultra delayed and when time come stop solve, "we are sorry for inconvenience, but we can't help!" BEWARE! It is a SCAM!

Like the countless people who have also provided the negative feedback, I too have had numerous conversations with IndianRoots. My orders have not arrived on time - and despite the site PROMISING delivery within 14 days... this is not the case. As a customer, I am suppose to follow up. The customer service team is yet to learn the true meaning of service. They are dishonest, have no authority and never provide consistent information.

I don't understand how this company has managed to stay in business.

I am now going straight to the brands that I prefer shopping with and paying a little extra to get the things that I want from a retailer that I CAN TRUST!

IndianRoots is a venture of NDTV - surprisingly, IndianRoots has no values, no ethos and continues to cheat and lie to customers at every opportunity available.

I ordered something in December, finally got on March 10th, I also chased them a lot, but may be I was lucky or there customer service has limited people I always got connected with a sensible girl Lenakshi, she always helped me sensibly and finally got my product. Quality is also fair enough. Though I will think twice before shopping with Indianroots still if such human's are there then can be survived.

I will begin with an earnest request to who ever is remotely thinking of going anywhere near the buy button on the website of indianroots, " PLEASE DO NOT, I REPEAT(yes, in Arnab Goswami style) PLEASE DO NOT be a sitting duck for these thugs and goons "

Wonder what was more, the high patriotism in my blood stream or the too good to be true sale, that I hit the order button, not once but twice while the Republic day sale was going on their site. Thus began my ordeal with a big name which unfortunately is managed by a team of immature, childish and mentally challenged bunch of so called customer care staff.

Try writing a negative review on any of their social media page /handle, they don't have any option of giving customer feedback on their website. In short they would only publish rave reviews about how good their brand is, if you give negative feedback, they will promptly ban you and block you perhaps from their locality too.

I have paid for two orders on the 25th and 26th of Jan, and since then I am running from pillar to post trying to get updates about my order. NO CANCELLATION whatsoever! Once the money is paid they behave worse than Mafia!

Even a local baniya is more customer-centric than these cheats, They are masters in conning gullible customers and fleecing them of their money before going into hibernation. You can go on and on trying to get updates from their chai adda type customer care, all they would do is give out robotic replies which will confuse you even more.

Worst E-commerce site I have experienced in a long time. I placed an order on October 11th 2014 and did not receive any response about when they expect the products will be shipped even after 3 months of waiting. I called them multiple times and each time their customer service representative would give me the same answer that they contacting the vendor and my product will be shipped in 4-5 business days. After losing all shrouds of sanity, I asked that my order be cancelled. They did not entertain this request for another 2 months after which point they finally processed my refund on 24th Jan 2015. I think the company is utterly incompetent.