IndianRoots

My orders got cancelled twice after payment was made and I was informed 2 weeks later that products were unavailable!
Then latest order they say is under quality control for more than one and a half month whereas they claim to deliver products within 14 days or ordering and they charge so much for shipping. They claim shipping is free for orders over 50$ but that is not true and they don't mention the reasons anywhere!

When tried emailing them several times since the product is not available why don't you refund, they don't even want to refund! This is unacceptable!
NEVER ORDERING ANYTHING FROM THIS WEBSITE AGAIN AND WILL ASK EVERYONE ELSE TO BEWARE OF THEIR SCAMS IN FUTURE!

I still remember the first time I visited Indianroots, I was impressed by the merchandise. When I saw that it's a NDTV venture felt assured about the quality of service and the products. I was eager to make a purchase that I placed an order for 3 suits. After a long wait 2 of them were delivered, as for third I received a mail stating that suddenly my address was non serviceable and if I wanted my order I need to give an alternate address. It was the first time I wrote to them, and asked how my address has become non serviceable when it was serviceable by their courier partners during placement of the order as well as delivery of the order. Anyway since I failed to provide them an alternate address the order was cancelled. After that I have placed three orders with them over a period of last 6 months, all three showed the order status as "processing" for more than a month before cancelling it due to the non availability of the product. Not to mention the numerous mail I sent regarding the order status. My latest order placed on 11 th November is still "processing " and somehow I know it's fate too. No more shopping from Indianroots for me. Final word of advice to shopping portals, please don't put a merchandise on display if you can't procure it it will save you from lots of embarrassment. It's my first negative review but "Indianroots " you have earned it. For customers who plan to purchase from the site, you can place a order but you might face disappointment at the end.

I purchase one dress on Sept 4th with order # ******* and after 2 months when it suppose to be delivered they mentioned they can't complete the order and I requested the refund and and they came up with excuse that for technical reasons they cant refund my money to my credit card then they issued store credit and 30% discount on full price item. I wanted to place another dress on November I ask them to send my 30% discount coupon code and they emailed me that I have to pay first and then they are going to issue the credit and I went ahead and ordered a dress on Nov 21st with order number ******* and now they emailed me that they cant issue credit. They removed all the customer service phone numbers from their website this enough red flag when a company removed their customer service number. Right now I am on hold with them for more than 20 minutes while I am writing this review. Very frustrating and unethical people to work with. Stay away* Stay away * Stay away * stay Away

I placed an order #******* on 30th of October. The page still shows its processing. Sent them a no of mails and have recieved no answer from them about it as well. I might as well kiss my money goodbye i have no idea whats happening about it... their websitre does not even give you an option of COD atleast that way one can prevent from being cheated like this... i would regfrain ppl on ordering from this website... absolutely horrible service. Post this review online i got a mail from you guys saying that my order would be dispatched by 23rd nov but if i check on the site it still says processing...

I have made a Prepaid order of one blouse on 21 october but till me time its not delivered. I have contacted Customer care but nobody is picking the call as all the agents are busy all the time. I have sent an email on(9-Nov-2015) they replied the same day and said it will be delivered in next 5 days. Now its been 7 days still nothing from them and I have sent an email today again but nobody is responding. If somebody is going to respond so please order no is #*******.

Initially I had a lot of trust on this site. I had baught a saree and it was very good. But then I bought 3 suites from Indian roots. They were initially for around 100 $ each. ON sale I got them for around 25 $ each. But I must say that the quality of product displayed and in real was very different. Low quality and over priced. I wonder how could they sell these suites for 100 $ each when not on sale. The display on website and the real product was very different. The fineness which was seen on site was not present.