imprint.comReviews 2,315

A month ago, I would have given 10 stars. Now - I'm VERY disappointed! I've ordered several different times and have been happy with the product and very quick turn around. 30 days ago, I made two different orders - one I had in about 13 days and the other one didn't show. I gave it some time and finally reached out. This order was specifically for an upcoming event. They told me it was in the process of being made. No worries! So, I kept checking online. Finally, 30 days later, I reach out, telling them I needed it for the upcoming event 15 days later. They told me to have it on time, I had to pay more money to have it shipped faster? If I paid, this would be more than 45 days after ordering. Their website says, "Our Standard Production and shipping time together is typically 14 business days."
Now, I understand that sometimes it takes longer and that I have no problem with, but I ordered this over 30 days ago, knowing that I needed them a couple of weeks beyond now. And, to receive my order within 45 days, they want me to pay more.
The sad thing is, I need to order 800 more. I don't want to take my business elsewhere, but I am so frustrated with your company. 1) No one has even apologized, and 2) No one will waive $7.00 to get them here. Keeping in mind it is going to be 45 days beyond when I ordered them.
I have canceled the order - since they cannot guarantee they will be here on time! I'm not risking paying MORE money to chance they will be here on time and not get them. I am very disappointed!

I never received my product. Their production staff disregarded my specifications and made dye-sublimated patches as opposed to the embroidered patches that I ordered. They look awful. With well over a month of time before delivery was necessary, they failed to communicate for over two weeks. Imprint.com customer service is unclear, noncommittal, and tepidly responsive. They refuse to refund me my purchase price.

-50/10 stay as far away from this fraudulent company as possible.

2 of the customer service reps were rude. Felt that they didn't care about my order and were quick to try and finish the call instead of taking the time to look into things.First one was great? He helped changed the color.

I had a spelling mistake and no one at imprint caught it before it got to production. The name of a month should be something a printing company should bring up to the customers attention. I'm sure typos happen frequently and catching them would improve overall customer satisfaction.

I placed an order for napkins and T-shirt's for a party. All turned out great. I am so happy with everything! I uploaded an image that I created on an app. They adjusted it so it was not burry and fit appropriately on the items. Everything was perfect! The prices were less than any site I found. The only thing that was a misstep was I ordered two types of napkins printed differently, they were printed the same by mistake. They corrected the problem and quickly sent out replacements. My event is not for a few weeks so I had plenty of time for any adjustments. However the everything arrived in the stated time. It was a very quick turnaround. Everything happened over email or on their website never needed to make any phone calls. The response when I had a question was very quick. Was so impressed, will use imprint.com again and would recommend to my friends. Thank you so much!

The process of designing and purchasing the koozies was very easy. We were also very pleased with the fast and friendly customer service we received. Unfortunately, we were not as pleased with the product, because the image was printed on the koozies in a slightly crooked manner. We were informed that this error was considered within the industry standards and therefore was not "defective" and could not be corrected, and so we received a discount as a result. The prices and the ability to create your own design really cannot be beaten, and I guess it makes sense that the quality of the product correlates with the price.