imprint.comReviews 2,316

When I ordered my yard signs, I was given date options. I picked the date I wanted and here we a week later. No signs. No idea where my signs are. No help from customer service. I've called numerous times asking for an update or a manager call. I get replies in their ticketing system at 1:30am. No calls. No updates. They keep telling me it's takes 2-3 weeks. It's been 3 weeks and my order is still in production and their estimated date of delivery is way off. At this point I want my money back so I can buy from another company and I can't even get that. I'm telling you do not order from this company!

Terrible customer service-obviously from a foreign country as the emails and messages are in broken English and they respond in the middle of the night. They repeatedly told me my artwork was not the right quality. After 3 attempts to get in contact with them, a ticket was sent requesting the artwork quality requirements. I resent artwork with these requirements and they now say we cant meet you in hands date. Also stated in a ticket they called us and they were hung up on-no record of a call from this company-and if you were hung up on wouldn't you at least try and call back? Still waiting on a refund-doubtful I will ever see any money back. Worst company I have ever worked with.

STAY CLEAR FROM IMPRINT.COM. Buyer be warned. No delivery date is guaranteed with this company. They will give you an estimated time of delivery but that means nothing to them. They are using COVID19 as a cop-out for taking as long as they want. If you want to avoid their standard shipping policy which guarantees nothing then they will charge you more for rush options. Will not let you cancel. They have horrible customer service agents which I am positive are not located in Houston. They simply send you off to a virtual ticket which takes a day minimum to reply. They laugh at you on the phone and break promises. Ordered yard signs, were supposed to be delivered today by their estimate, yet they haven't even been produced yet. They will reply to this stating their terms and conditions of no guaranteed delivery date. This is a horrible business practice and they are taking advantage of people. If you cannot deliver on time, do not advertise that you can. You are messing with real peoples lives, yet they do not care. I will consider adjusting this review if my signs actually come in within the next week like they said they would, but I am extremely doubtful.

When ordering a yard sign, it had me choose a day to have the sign shipped. I chose the day before the graduation party. When I received an email two days before it was supposed to arrive that it had just gone into production, I called and was told that was an estimated day. The site literally had me click on a particular day without it saying it was estimated. I canceled the order, but they processed the sign any way and I just got an email saying it was being shipped, despite the fact that I canceled it over a week ago! DO NOT BUY FROM THIS WEBSITE!

DO NOT ORDER FROM IMPRINT if you need the items for a specific date. If I could give them zero stars I would. I placed my order a month early. Based on the information I received while placing my order, (3 days in production and 4 days to ship), I would have my order in plenty of time for the 6 year old birthday. This is why I ordered from them. Other places were closed / significantly delayed due to the pandemic and accurately represented this on their website. Also because of the situation, I gave myself extra time. I followed up after two weeks and was told my order was 'in production', but they could not give me any specifics. I continued to follow up, asked for a refund, etc. They could not give me any answers. I received an email the day I needed the signs that said my order was in production. My order arrived 5 days after I needed it and is useless. I even went through the motions to place another order to make sure I did not miss any notes saying that production / delivery was delayed due to the pandemic. There was nothing. In fact my next order would have shipped faster than the first one was supposed to. 6 days total for production / delivlery. DO NOT ORDER from here. They are extremely unaccomodating and are totally misrepresenting production / delivery timetables. They will not give me a refund. Complete waste of money and terribly disappointed in the service.

I placed my order on April 6th. Few days latter I was asked for better picture for background, I opened the ticket and upload new picture. Haven't heard from them since then. I followed up once, they apologized and said everything is set now. I waited another 2 weeks and followed up again, still no answer to when I will receive my order. As of today 5/19/20 I still didn't received anything. If I knew it will go this route, I would never order from them.