imprint.comReviews 2,308

This was the result of asking why they didn't send our stands. I don't want to wait, I'd like a refund. A full refund if you want to know how I feel considering the chaos that is now ensuing as Ann tries to find stakes.

Our order was sent missing a key component. We ordered lawn signs and lawn stakes for the signs. We ordered 100 of each and paid for each. Not until the order arrived without the stakes, and I had to reach back out with a support ticket, did I even find out they were never shipped. If we had known there were not going to be stakes we wouldn't have completed the order and they, in no way, relayed that we would not completed the order, let alone waited until it arrived half filled. We were honoring our senior high school students and we paid for express shipping, understanding that there would be a delay because of Covid, we should have also been told our order would be sent incomplete. We'd like the money refunded and will not be choosing imprint again.

I placed an order on May 1. Designing the one sign was easy. I was suppose to receive it May 14th. Oh, wait... that was only an estimate according to customer service. It is May 27, spoke to customer service, they can't tell me anything except it is in production. So, it hasn't even been sent out. My daughter graduates college and that sign was to make things a little brighter. Unfortunately, I placed an order for an additional 4 signs for other graduating seniors' families May 13th, expecting I would receive the order when promised. Still waiting to hear from someone that can tell me what is happening.

Imprint was an easy website to set up my product request. After that, it all falls apart. They took 5 days on a 1 day rush (of which I paid) and then, when they finally delivered it (3 days late) they were almost impossible to work with as they fought with me everyday about refunding the cost of the expedited services. They will not speak over the phone about issues, only work through an internet email thread. Their customer service personnel had no qualms about lying to me to get me off the phone. When I tried to get my refund for the services they did not do, it took another week of fighting with me to get any refund (and I still don't have it).