imprint.comReviews 2,272

I have placed orders with this company two times. The first time, the ordering process was a pain and took a long time, but I ultimately received the product, which turned out how I had anticipated. The biggest challenges were that you would receive conflicting and unclear information from different employees, which would also conflict with the website. Some of the employees have difficulty speaking English at the level necessary to complete their customer service role. So, that is also a big frustration, and it takes some time to resolve these issues. The second time I placed an order here, I was left with the impression that I was being scammed. I was promised a particular order at a specific price by a guaranteed date. However, when I submitted the order, it was a bit more expensive than promised. Since I had a discount code, I decided to proceed. I am then contacted the next day and told that I need to call them about an artwork issue. I call them. There is no issue with the artwork. Instead, they demand that I pay them an additional $35 to receive the order by the guaranteed date?!? I argue that I want them to honor their word and I send them written evidence from one of their employees with the promise, and I am then on the phone with multiple employees for quite some time, and they each provide conflicting information, demand more money, and will not honor what was promised. So HUGE waste of time with no resolution. On top of that, the amount that they demanded (which was for a small order) is more than what it would cost to submit a new order with the same parameters. It was also enormously frustrating to speak on the phone with multiple people who could not understand English at the level necessary and who claimed that they had no power to resolve the issue. If you have a lot of extra time on your hands, enormous patience, don't mind having to pay more than agreed, and are ordering at least three months in advance, you could try out this place. However, if you only have two months or less, have low tolerance for frustration, and a budget, beware of this place.

Its been a month and I still have not received my order, I would really like to cancel my order at this point, I have already ordered from a different site and have received my package. I will be in contact with UPS to see how this can be done, it would be helpful if the company could help as well. Customer service just kept telling me to wait and it became overwhelming, I would've been more patient if the site was honest about it being backtracked or how long it would take.

I am giving the one star because there are not negative stars.
This company have the worse service and the worse business ethics I have ever seen.
I place two orders for the graduations of my kids school, for the first order they just put it on hold because they where not able to have it on time. After a lot of calling I was able to get the order in production again but I was going to get it after the graduation. I keep asking them for a refund for the rush service that I paid and they refuse to do it I just give up with that order already.

For the second order I got it on time but came without the wire stands, when I spoke to customer service on the 28th he said that the wires where shipped already and that they can not give me the money back for the wires because they already shipped, when I check the tracking number is not even working, and the guy told me to give it some time to update.
Today I checked my ticket and they just put a tracking number for the wires, they where shipped on the 28 the day I opened the claim even that the guy insisted that they where shipped already.

They preferred to lie and keep the money instead to give me a refund for the wires and accept their mistake.

This company is the worse, I understand the situation with the virus and all that, but at least if they know that the can not make the deadlines don't take the orders, and if they screw up have the decency and kindly accept your errors and make it up for your customers.

IN FEW WORDS THIS COMPANY IS THE WORSE PLEASE DON'T ORDER FROM THEM YOU WILL REGRETTED

This conpany has issues with be honest about shipping. My order was damaged during processing. The ink was smudged and the signs were clearly damaged. The are trying to say it was shipping but the photos will provide my point. Also I only recieved partial order. I ordered wire stakes for the yard signs and was told is was in transit and it never came. Now the company is telling me I can wait 2 weeks. So now I have yard signs but no way to use them. There customer service sucks. Stay away. Also they will block any reviews they don't like on there Facebook page and block you.

Placed an order on 5/8/20 and was given option for production and delivery. Knowing I had some time I chose the option that best fit my needs and budget. They failed to deliver within that time frame, and we are now a week past due. In the meantime I have been fed false information, I've been told standard orders are fulfilled in 2-3 weeks, 3-4 weeks, and that shipping will take another 3-4 weeks. My status went from scheduled-waiting (listed as such 3 days prior to my delivery date) to in-production only after I spoke with customer service the first time and a ticket was opened. I was informed that there is a shortage of the materials needed to make the item I ordered, yet the company is still accepting RUSH and standard orders for these items and admitted that if orders are placed online consumers are not being informed of this material shortage, and their orders are simply being placed on hold indefinitely until materials are available. In the meantime, the company immediately charges you for your purchase. They use their terms and conditions as a crutch knowing full well that they have no intention to meet the delivery dates they are advertising to their customers.