imprint.comReviews 2,312

I was frustrated because I placed my order and had no idea it was on hold waiting for a proof. I thought I had submitted and just said to go with it. I paid extra for slightly expedited service and this was no benefit whatsoever since it got stuck on hold due to their system waiting for me to approve the proof. Also the final product doesn't really look like the proof, even though I approved it. The actual logo is much smaller than it was made to appear on the proof

I ordered 10 signs for my company. When I received my order, 3 of the 10 signs were correct; 7 of the 10 had white edges on anywhere from 1 to 3 edges of each side of the sign. At first I wasn't too concerned with it thinking they would just send out some replacements once they saw the issue with the signs. They will not issue replacements! The only thing they will do is provide a 10% refund on the order for the mistake THEY made. I have spent my precious few marketing dollars I had for the month on signs; most of which I will be unable to use. They have no desire to correct issues and take care of their customers. I don't see how they stay in business!

Poor customer service, poor quality and they send you so many automated responses to avoid having to resolve any issues. My masks were supposed to be custom and I gave exact sizing and placement directions. Everything seemed legit until I got my package 4 weeks later. Ink bleeding, lopsided images, floating images, nothing centered and all they could offer was a 5-10% percent refund and claim quality is not guaranteed and that they defects were minor imperfections. 100 masks down the drain because I cannot and will not sell these to anyone. I asked for a refund if I could return the product and was given the message over and over. I gave them a chance to redo the images and all I got was...
Hello Lori, Thank you for your response. Please accept our sincerest apologies. Please know that we have sent you the correct order and not defective since it has minor visual imperfection. Also we do not want our customer to be unhappy. Please know we can offer you 10% refund on the order as a gesture of good will. Please be kind enough to understand the situation. Please confirm if you wish to proceed and we will proceed upon your confirmation. Thank you and have a good day
Hello Lori, Thank you for reaching out to us. Please note that we cannot guarantee the artwork will print on the exact same location from piece to piece of the same order. The printing location might be slightly shifted and thus different among the products of the same order. Most of the time, this will not be noticeable due to the small margin mismatch. This is common in the industry and minor visual imperfections should not be considered as defective or flawed items. At this stage due to to your dissatisfaction and as a token of our sincerest courtesy, we are ready to offer you a 5% refund on the order. Please let us know if you would be okay with that. Again, we are sorry for all the inconvenience. We will await your response. Thank you Regards