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imprint.com Reviews Summary
imprint.com has a rating of 4.2 stars from 2,317 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with imprint.com most frequently mention great experience and whole process. imprint.com ranks 2nd among Printing sites.
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These masks are very small. The is a ton of fabric for the mask portion, but the ear loops are way too small for an average size adult. Most men are unable to wear them. We also had a portion of our masks come with the printing crooked.
The mask that we received was not printed as expected. I asked for design guidelines and a template file that had safe, bleed and trim areas like every professional print company provides. They never would provide any information on print area guidelines.
I purchased 5 face masks from Imprint.com on July 16. Delivery time was significantly longer than advertised and I received the order on August 17. I contacted the company and inquired about the order and kept being told to "please be patient". I finally requested that my order be canceled and money returned. They advised they could not refund my money. When I finally received my order. One of the graphics (soccer ball) on all of the masks were smudged. I again contacted Imprint.com and sent photographs to them of the defective product. I requested new face masks, while returning the defective masks at Imprint.com's expense, or a return of my money. Imprint.com advised that the smudged artwork was "digital lines" and offered me a 15% discount. Note: the artwork that was used was picked from the Imprint.com site. Totally unacceptable. I have NEVER left a negative review for ANY company. Imprint.com was very polite in all of my dealings with them, however their business practices are poor.
To this day i have not received my order. Order was placed on the 21 st of July, on the 10th of August i was sent an email about order being delivered. Waited a couple days and called about order and i was told it had just gone into production... I dont think this company has any clue of what is going on
I signed up for the e-mail to receive the $5 off my order, but the coupon code did not work. Other than that the site was pretty easy to order from.
I still have not received the product we ordered. Our goal was to place a 1,000+ order after receiving the first batch of 12, but due to the wait in shipping, we will not be ordering anything further from Imprint. Upon placing the order the lead time we received and paid for was 7 days.
Extremely poor customer service, even through the Customer Care Resolution service. They could not get us our product in the expected time frame, even when our order provided a 5 day cushion for receipt based upon all available website information (which has been updated since our order), and they did not offer any resolution other than saying they're backed up with production due to Covid-19 and can give no guarantees.
Product was 4 weeks past quoted production time, customer service offered ZERO help. Would just tell me I need to wait "2-3 more weeks." What the crap! When product did arrive the print was smudged and some of the masks had someone else's print on the reverse side making them completely unusable (and I question if they were returns that were reused, making that pretty gross and unsanitary!). I would stay FARRR AWAYYY from this company. I ended up having to open a case with the BBB that they didn't even resolve my problems. The customer service with this company is hands down the worst I've experienced in my entire life. That's not even an exaggeration.
No thanks
Extreme Quality Control and Customer Service Issues
I ordered 100 full-color yard signs to be printed on both sides. And paid for two-sided printing. See attached invoice. No dispute here.
The order arrived, but with only printed on ONE SIDE. See attached pics. No dispute here.
I asked for a reprint, or a refund, as I cannot use one sided yard signs, and was only offered a 15% discount. Heck, that does not even cover the additional cost that I paid to have the printing on two sides.
Completely unethical, and unacceptable. Will have to go the legal route.
They turned out great! Everyone loves them and wants one!
Fue fácil, rápida y el producto excelente
Did not get product on time - still in production on estimated delivery date.
Quick shipping. Quality products.
I canceled order for my high school of 50 units because they asked such ridiculous questions and wanted copies of my license. I ne we heard of that to
Make a purchase. I reported them to AX, called Better Busiiness Bureau but still have not received my credit for cancelling order.
Disgraceful service
This product has a terrible smell and leaves a film on your hands. We had to add 99.9% Alcohol and scent to it to be able to use it for our staff and customers. I might as well just make my own if I have to do that.
You need better cutting on your signs, the sign next to it shouldn't leave 1/8" of design on the other sign
Thank you
Very quick and available products. WE will definitely order from again
The amount of sanitizer that comes out makes you wash your whole hand not just your palm.
From the business
We're an internet company that specializes in customizing promotional products. Whether you're looking to custom order a single t-shirt or 1000 water bottles, here at imprint.com we can handle any size order. There's no order too big or small.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members