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imprint.com Reviews Summary
imprint.com has a rating of 4.2 stars from 2,315 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with imprint.com most frequently mention great experience and whole process. imprint.com ranks 2nd among Printing sites.
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Order never filled, refund never issued.
Easy reordering process!
Satisfied with the product
This company will give you false estimates on when you will receive your product, only to be delayed 3 weeks, and then you will be told over and over and over that it's your fault for choosing standard shipping and that they can be late by 14 business days. And don't bother with the customer service, they will be no help and will just try to upsell you on rush production or $50 shipping upgrades. Find a different company
The process of getting our custom coolies was so fast, start to finish! With the most affordable and most color options on the market, we didn't know what to expect, but we had our new coolies in less than a week and love them!
User-friendly checkout
I ORDERED AN ADULT CUSTOM MASK WITH COMPANY LOGO. THE MASK IS SO SMALL IT WONT EVEN FIT A SMALL CHILD. I TOOK PICTURES AND SENT THEM THIS INFORMATION. THEY SAID THEY COULD NOT DO ANYTHING THE 1ST TIME. I EXPLAINED HOW DISAPPOINTED I WAS WITH A USELESS $18.00 MASK SO THEY EMAILED ME SAYING THEY WOULD GIVE ME $1.80 REBATE.
UNBELIEVABLE!
Absolutely horrible company to deal with. All is good if they get the order right like my first 2 orders. When they get it wrong though, they don't want to know at all and it is all my fault supposedly. I even ask for a proof for an extra $10 and it still comes different but it's my fault. Customer service is an absolute joke and you will never get to speak to a manager. STAY AWAY
Product was good, service was prompt. Overall happy
Fast sevice and awesome product! Custom Shot glasses looked great & packed very well!
Hoping for 7 day delivery. Last order met that criteria
Liked it
What a nightmare. I ordered a graduation banner and paid extra for for a 2 day rush. Going back and forth both verbally and via email was like talking to a wall. After 4 days they agreed to waive the rush fee. I ordered the banner on a Monday, graduation weekend was that weekend. By the following Monday I was beyond frustrated and still no banner so they offered me a $20 discount. It finally arrived on Tuesday. I got my credit card statement and they charged the full amount. I asked for a refund. I got a credit I need to use within 6 months which is worthless to me. They basically refused to refund my credit card despite the FedEx tracking number showing when it arrived. Nothing but frustration and you never talk to the same person twice. Never again.
Good experience
Great quality for the price
I had great service in ordering the product but we have already had several mask rip from the top seem and they were only used for half a day, if that much.
Looks great
Very easy and good prices
Order was to arrive by Sept 17 and did not arrive until Sept 19. My event was over by then!
Great! Got just what I ordered in a timely manner with no issues.
From the business
We're an internet company that specializes in customizing promotional products. Whether you're looking to custom order a single t-shirt or 1000 water bottles, here at imprint.com we can handle any size order. There's no order too big or small.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members