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iMemories

4.6

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,980
value
158
shipping
156
returns
82
quality
6,694
This company responds to reviews on average within 2 days

Instant Feedback

7,376 reviews

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Wisconsin
1 review
0 helpful votes
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Nothing
August 25, 2024

Nothing was done I got everything back the way it was when I open my box I was excited until I went through and nothing was done I paid 300.+ for nothing

Date of experience: August 24, 2024
Stacey S. — iMemories Rep
over a year old

Hi Susan, Thank you for your feedback. IMemories did process 284 photos for you. They were uploaded to your iMemories account, where you had 30 days of free online access to view, edit, share and decide how you want to save the new digital images long term. We truly value our customers and want to ensure you are able to save the memories you had processed. I have left a voicemail for you with the available options. Please do not hesitate to reach out and discuss this with me directly or contact us at 1(800)845-7986.

Illinois
1 review
0 helpful votes
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Review
August 25, 2024

If the 8mm movie doesn't have sound please let me know because I received a movie with no sound so idk if it's cause it didn't have any or if it's because you skipped a step

Date of experience: August 24, 2024
Mississippi
1 review
0 helpful votes
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Good memories!
August 24, 2024

Service as expected. No problems. It was very easy to box up and send to iMemories.

Date of experience: August 24, 2024
Washington
1 review
0 helpful votes
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Easy Process
August 24, 2024

Everything was pretty straightforward. I appreciate having a designated "kit" to pack everything and send off easily. Waiting time was as expected and was able to access everything as soon as they were loaded. Lots of options on how to save the digitized files.

Date of experience: August 24, 2024
California
1 review
0 helpful votes
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My father's scrapbooks
August 24, 2024

I recently collected all of my father's scrapbooks that I inherited upon his death 20 years ago. These included pictures of him in World War II in the south Pacific and pictures of him and my mother dating and soon after their marriage. Priceless. Sent them to iMemories and they were handled with great care and now II recently collected all of my father's scrapbooks that I inherited upon his death 20 years ago. These included pictures of him in World War II in the south Pacific and pictures of him and my mother dating and soon after their marriage. Priceless. Sent them to iMemories and they were handled with great care and now I have access to these treasured memories with a swipe of my finger. What a gift.

Date of experience: August 24, 2024
Arizona
2 reviews
0 helpful votes
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I memories review
August 24, 2024

A very good experience - Loving watching the memories! No problems with anything. :)

Date of experience: August 24, 2024
Illinois
2 reviews
0 helpful votes
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My first experience but not my last!
August 24, 2024

The directions to follow were very clear and all promises kept! I have my movies digitally! They sent me directions on how to edit them and share with my family- feels like icing on the cake! I will be using them again soon!

Date of experience: August 24, 2024
Alaska
1 review
0 helpful votes
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Home movie
August 24, 2024

Great to see them on tv now. Should have labeled them better.

Date of experience: August 24, 2024
Arizona
1 review
0 helpful votes
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Irreplaceable Memories
August 24, 2024

Great service…keeping memories alive is important to me. As the last in my immediate family, I wanted to be able to pass on memories to my descendent. IMemories makes that possible!

Date of experience: August 24, 2024
Michigan
1 review
0 helpful votes
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I had been promising my kids that I would have our home videos made it to digital ones so they could all enjoy them. This process was so easy.

Date of experience: August 24, 2024
Utah
1 review
0 helpful votes
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The process of packaging with the iMemories mailing box and label was very easy and fast. The videos were done within 2 weeks or so of us mailing them. We had 40 home videos for them to comb thru. We appreciate their service. It has been like Christmas morning everytime we watch our home video clips. We like the free cloud service for 30 days so we can watch them easliy with their app on our smart TV.
Download was easy. They labled the videos as we had them labled as requested. Sometimes the video segments within a video are seperated out in a middle of a themed video. But I believe we can change that with our download.
We are very pleased with the service of iMemories and have already told others about our experience. When our adult children come home to visit, we show them some of the home videos. They love seeing themselves as babies and toddlers and throughout the growing up years. This product is truly priceless.

Date of experience: August 24, 2024
Washington
1 review
0 helpful votes
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Amazing Service
August 24, 2024

I hadn't heard my Papas voice since he passed when I was 13. I never had the opportunity to say goodbye and I have struggled with his passing since. Just to hear his voice again was so amazing and to feel the happiness it gave me was just mind blowing. The process is super easy and I never had to worry for even a step of the way!

Date of experience: August 24, 2024
California
2 reviews
0 helpful votes
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So happy to have done this.
August 24, 2024

I feel so good that my videos have now been preserved...should have done this sooner before there was some degradation of the tape quality.

Date of experience: August 24, 2024
California
1 review
0 helpful votes
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Love it
August 24, 2024

Love this service! Highly recommend! Love using the app and sharing with the family

Date of experience: August 24, 2024
New York
1 review
0 helpful votes
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Wonderful
August 24, 2024

I was so pleased with the whole experience.everything was very easy

Date of experience: August 24, 2024
Texas
2 reviews
0 helpful votes
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It is so rare to find a company with true customer service these days, but iMemories is *it*! A human answers the phone; they are expert, helpful, professional; friendly; they solve your problem. So five-stars for this alone and I implore the owners/management to *never* change this level of service to try to squeeze a bit more profit, okay?

Also, the company did a very impressive job not only digitizing my old videos but significantly improving the quality of the images/audio. I had first tried to digitize the videos myself. I was somewhat successful but had several tapes that transferred with very poor quality, so I sent these tapes to iMemories, hoping they might do better. Boy, did they ever! The customer service representative explained that if the quality isn't great on the first try, they'll try different techniques or equipment...so they saved my memories!

I'm very impressed by this company and hope they thrive by doing it the right way: great product, great service, fair pricing.

Date of experience: August 24, 2024
Texas
2 reviews
0 helpful votes
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Recovered memories from decades ago!
August 24, 2024

The films that captured the first 5 years of my daughter's life had been lost, stored in a mislabeled box for nearly 50 years! I planned a "girls trip" with my daughter, granddaughter, and nieces to view them digitally but, two days before the trip, was informed they would not be ready for two more weeks! I expressed my disappointment to a representative at iMemories who said nothing could be done... but two days later, as we arrived at the Airbnb, all 14 films appeared on my phone! We streamed them to the TV and, through tears and laughter, enjoyed the memories. Thanks for the iMemories!

Date of experience: August 24, 2024
Stacey S. — iMemories Rep
over a year old

Hi Sherri, Thanks for your feedback! Once your order is received and payment is made, orders do take 2-3 weeks to complete. I see that we were able to get your order completed in 1 week! We appreciate you trusting us with your cherished family memories!

California
2 reviews
0 helpful votes
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Seamless experience and easy to navigate, but disappointed I could not take advantage of discounted price.

Date of experience: August 24, 2024
North Carolina
1 review
0 helpful votes
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I have been sending my old video tapes in over some time now. I'm so glad I decided to do this because now I get to relive those past memories over and over again anytime I want. The best part is they are all together online or in their app! I'm very happy with fast I get my memories downloaded once I send my tapes in as well. The process is super easy! SO glad I decided to do this!

Date of experience: August 24, 2024

Awesome!
November 7, 2023
Previous review

I LOVE being able to see my old videos! SO glad I decided to send in my tapes! I have plenty to keep them busy! Thank you for the great job you're doing to help me relive my kid's childhood memories once again!

Date of experience: November 7, 2023
Massachusetts
1 review
0 helpful votes
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Great experience
August 24, 2024

I sent in 3 VHS tapes to be digitized. The process to send in the tapes was easy. After a few days I was notified that the contents of each tape was ready for viewing on the website. I was able to view the contents of each tape in the albums section. A couple of weeks later the original tapes were returned to me at no extra cost. The process was easy and the company was very good at notifying me of progress at each step. I highly recommend iMemories to anyone wishing to preserve memories.

Date of experience: August 24, 2024