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iMemories

4.6

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,980
value
158
shipping
156
returns
82
quality
6,694
This company responds to reviews on average within 2 days

Instant Feedback

7,376 reviews

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Ohio
1 review
0 helpful votes
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Thank goodness for IMemories
September 1, 2024

Loved that I can watch home videos of my boys that I forgot I had taken. A wonderful gift I would have paid double memories are priceless.

Date of experience: August 31, 2024
Idaho
1 review
0 helpful votes
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Amazing Service
September 1, 2024

This service was simply amazing. The whole process was very organized and simple. I was so excited to share our childhood memories with everyone so now everyone has a copy instead of just one person having the only picture that exists. What a moment to share priceless memories of our grandparents with cousins. Such a great walk down memory lane.

Date of experience: August 31, 2024
Texas
1 review
0 helpful votes
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I love my videos!
September 1, 2024

My videos were produced very fast. My only disappointments were that they don't digitize every type of audio and video that I had at home and that I was charged the full price for a video that they did not digitize because it had a copyright.

Date of experience: August 31, 2024
Michigan
1 review
0 helpful votes
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Very Happy
September 1, 2024

They did a very nice job of my tapes. I still have more to send in!

Date of experience: August 31, 2024
Washington
1 review
0 helpful votes
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Satisfied
September 1, 2024

I have loved my memories digitized. The app makes it so easy to share.
I was disappointed that a few videos were dark and had a lot of static. I had also hoped the color would be better and truer to the original.

Most of one high 8 tape was not done so I now have to send it in again to be finished.
When I called about the issue they were helpful.

Date of experience: August 31, 2024
Washington
1 review
0 helpful votes
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So happy
August 31, 2024
Updated review

Love having my photos, negatives, slides, VHF, super 8, digitize, been using Imemories for the last 4 years still going, until all have been done
Great company

Date of experience: August 31, 2024

Love working with i memories
December 1, 2023
Previous review

Best ever, been sending, VHF tapes, super 8 film, negatives, slides, photos, for the last 3 years, very satisfied customer
I recommended to friends and family

Date of experience: December 1, 2023
New York
1 review
0 helpful votes
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IMemories Review
August 31, 2024

I was happy with imemories but quite surprised that I had to pay to keep them so that's my negative.

Date of experience: August 31, 2024
Idaho
1 review
0 helpful votes
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My understanding was that iMemories would be improving the quality of my film when transferred to digital, does not look like this happened, it looks like a straight transfer of the same quality, it looks the same as a DVD that another company did a few years ago for me, I was hoping this would come out better but it did not, I do not know if I misunderstood your offer to improve while transferring to digital, other than that it is okay and I like being able to store and send to others, the people that I talked to were very helpful.

Date of experience: August 31, 2024
California
1 review
0 helpful votes
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Good service!
August 31, 2024

I sent my video in a prepaid package. All was processed fine and they returned my video and put my processed video on line. The resolution of the digital version was not great - I think due to the age of the original. I also forgot to use the discount coupon on the processing and so pair more than I should have. In all, a good experience!

Date of experience: August 31, 2024
Colorado
1 review
0 helpful votes
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Bad service and company.I not recommend.i would like my money back.everyone please see the reviews of this company I have regrets.

Date of experience: August 31, 2024
Stacey S. — iMemories Rep
over a year old

Hi Elvia, Thank you for your feedback and for speaking with our Supervisor today. You were issued a full refund, and we hope this action helps to ease any concerns or issues you may have experienced. Our aim is always to ensure your satisfaction and trust in our service.

Arizona
1 review
0 helpful votes
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The quality was excellent
August 31, 2024

I did speak with someone on the phone before placing my order, and they were very helpful.

Date of experience: August 31, 2024
Illinois
1 review
0 helpful votes
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Complicated
August 31, 2024

It was disappointing too many steps to follow to looks at the videos online. Very expensive to convert and the just to put on line.

Date of experience: August 31, 2024
Stacey S. — iMemories Rep
over a year old

Hi Kathleen, Thank you for your comment. We sorry to hear you had issues viewing your memories. You can login to your iMemories account on your computer, mobile devices or TV with the iMemories app with your email address and password. Once logged in you can click on any of your albums to play the videos. We can certainly assist you with this if you are still having trouble. Please do not hesitate to reach out and discuss this with us at 1(800)845-7986.

New York
1 review
0 helpful votes
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Awesome job
August 31, 2024

Very easy process and I also sent more because the process was so easy

Date of experience: August 31, 2024
California
2 reviews
0 helpful votes
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A 50th Surprise
August 31, 2024

I surprised my wife on our Anniversary, by echoing to TV, films from before she was born through her early childhood. I had found 3 dozen 8mm films in a long forgotten box. That made her day!

Date of experience: August 31, 2024
Arizona
1 review
0 helpful votes
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Great Service
August 31, 2024

We are local. All 50 plus tapes converted to digital. Had a few redone to insure best quality - 20% came out better but others were to dilapidated to improve on original. We appreciate iMemories persistence. An improvement would be to have front desk coverage during business hours or advertise a specific lunch/break time do customers can plan accordingly.

Date of experience: August 31, 2024
California
2 reviews
0 helpful votes
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Great job
August 31, 2024

All went well with my order. Took less time than expected. Will recommend to others to use iMemories.

Date of experience: August 31, 2024
California
1 review
0 helpful votes
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Perfect
August 31, 2024

We weren't sure if our old vhs tapes had degraded over time but they were able to restore them really well. Very satisfied!

Date of experience: August 31, 2024
Texas
1 review
0 helpful votes
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VHS to digital
August 31, 2024

Good experience I was unaware you would have to pay again to keep the downloads online.

Date of experience: August 31, 2024
California
1 review
0 helpful votes
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Perfect
August 31, 2024
Updated review

Imemories is the perfect way to digitize any old tapes, DVDs, etc that have been stored away in a box o. Your garage! Seamless, fast and very user friendly.
Thank you!

Date of experience: August 31, 2024

Best company
August 1, 2023
Previous review

My video transfer with imemories was quick and seamless. The turnaround time was quick and easy and now I have all my tapes to watch and share with my family. Too good!

Date of experience: August 1, 2023
California
1 review
0 helpful votes
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I mailed my Memories in two boxes! They are now on iCloud for me to organize and share! Great service and I would recommend this company!

Date of experience: August 31, 2024