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iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...
iMemories Reviews Summary
iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.
This summary is generated by AI, based on text from customer reviews
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I've used iMemories several times and I've always been satisfied. I first used iMemories a few years ago too digitize VHS tapes and Super 8mm sound home movies all from the 80's and 90's.
Wonderful. I sent media to be digitized to iMemories and Legacy Box at the same time. IMemories had more but they were done sooner that Legacy Box. Quality was the same.
Thank you, Elizabeth, for sharing your positive experience! We truly appreciate you giving us the opportunity and are grateful for your feedback!
I had 3 VHS tapes I sent. One of them, the VCR "ate" the tape but IMemories was able to fix it. I haven't seen these tapes in years, so it was awesome to be able to watch them again. Thank you, IMemories for a fantastic experience!
Thank you so much, Lauren! It means a lot to know the moments captured on those tapes are enjoyed once again!
IMemories took about 1 month to complete our entire order, overall very satisfied but 2 of our 7 tapes have terrible audio and visual which was not present in the original tape and one of our tapes came back damaged entirely unable to be used again.
Thank you for sharing your experience Kaitlyn. We’re glad too hear overall satisfaction. We’re truly sorry about the issues with audio, video quality, and damage to your tape, and we'd like to make this right—please reach out so we can investigate and assist promptly. Your trust means a lot, and we're committed to improving your experience fully.
The digitalization of my super 8 movies from my childhood made for so many fun memories watching with my 80-year old parents.
We’re honored to have helped bring those Super 8 memories back to life Julie! Thank you for trusting iMemories with your films!
I am very happy to report that films that were originally on actual film reels that had been transferred to VHS back in the 90's are now modernized and digitized to be watched and shared by my family! My mother who purchased a movie camera back in the 1960's to capture her life as a newly wed had no idea that at her 86th birthday this year we will have the opportunity to travel back in time to visit the beginning of a 65 year love story. Three kids, 4 houses, countless dogs, many cats and 7 grandchildren later we will share these beautiful memories to celebrate her life. I can not express enough the gratitude I have for this service which has been seamlessly easy. If you are on the fence, it is 100% worth every penny to be able to see history replay
What an incredible gift to give your mother, Cara! We’re deeply honored to have played even a small part in preserving your cherished memories.
I was able to watch my old VHS tapes, (filmed in the early 80's) that iMemories converted to digital, that showed footage of my family members who since passed. It was so comforting and worth every penny. I just shipped my 2nd box of tapes. Very happy customer.
Julie, thank you so much for the awesome feedback! We’re honored to be part of preserving your special memories. We look forward to working on your next box!
Easy process, receive box, pack items and send to IMemories. Wait for videos to be added to media then laugh and cry and think how glad I am to have these memories once again.
Thank you so much, Deborah, for sharing your heartfelt experience. We’re touched to know these memories have brought both laughter and tears, and we're honored you trusted us with your cherished items.
It took 2 months to finish, overall most of the videos came back ok but there are a few that the quality is low on. Haven't had a proactive experience with anyone in customer service and haven't received my tapes back or a any email letting me know when I may expect them.
Hi Mick,
We’re sorry to hear that your experience didn’t meet your expectations.
We completely understand how frustrating long delays can be. Orders typically take about 3–4 weeks to complete, as we want to ensure the best possible capture of your memories. Your order took a little over 4 weeks because some of the videotapes required extra attention.
We do update the Order Status section of your account throughout the process, and we apologize if the information provided wasn’t detailed enough. Your feedback is very valuable and will help us improve this process for the future.
We do see that you are working with Customer Service regarding some of your videos. Once those concerns are addressed, we do automatically ship your originals back to you about 1-2 weeks later.
If you have any additional questions or would like to talk through your order further, please don’t hesitate to reach out.
Sending items was quite organized and clear. Paying for the return was not option able.
Our daughters had to do the down/up loading. I'm not sure how it will be used, but feel good we have them.
Thank you, Mary, for sharing your thoughtful feedback and for trusting us with your cherished memories. It means a lot knowing your children appreciate the final result.
Communication related to my order and the various processing stages was appreciated. The overall process couldn't be simpler. Order box, pack up your photos and videos and wait for notification that they are available to view. The discount offers were appreciated.
Michelle, thank you so much for your wonderful feedback! Your appreciation means a lot!
Not happy with the video's we received for the price we paid. Defiantly not happy with having to pay extra to have our movie reels returned to us. Did not find that out till they received our movie reels.
I sent in the disc, and no one attempted to view beyond the first five minutes, even though the remainder of the video contained only static. The disc was then returned to me without anyone double-checking the full recording. I had to contact customer support to point out the obvious static at the end of the video. No solution was offered, despite the fact that my disc was functioning properly and clearly shows that the video plays for 25 minutes.
Although I should have started the process a month or two earlier for Christmas delivery, they were very quick about getting the first digitized memory online for me. I am completely satisfied with the service and enjoy seeing the family taped digitized for the first time in 30 yrs. If Ihad know that the tapes would fade away after time I would have had this done a lot sooner, but they were able to enhance the tapes and are fun to watch. It was a very easy process to send the tapes to iMemories and have them digitized.
Thank you, Corey, for sharing your experience and kind words. We’re thrilled to hear that reliving those cherished memories was so enjoyable. Your trust means a lot to us!
We had 24 - 8mm tapes converted to digital. Wish we had done this sooner as some of the tapes had already begun deteriorating. IMemories took extra time with 4 of them that had issues. We are very pleased and are enjoying viewing and sharing specific clips. I would have given a 5 star rating but only wish more time would have been taken to trim all videos into separate story clips as now I have been going through and editing where they missed some of the separations that were outlined on my tape description cards in the tape cases. High marks for shipping, discount, turnaround, and trustworthy with our box of memories. Appreciate ability to rename files and clips as well as easy editing tools to delete, trim and cut if needed.
Thank you, Teri, for sharing your thoughtful and detailed feedback. We're so glad to hear you’re enjoying your memories. When we do the digital conversion, our team will separate your videos into scenes, based on location changes, time stamps and camera stops/starts. The great part is, you can easily edit further, saving your memories exactly how you want!
I was pleased with the easy process for converting my old films into digital files. I was sent a starter box and received my digital files in a timely manner.
Emily, thank you so much for taking the time to share your positive experience. We’re delighted to hear you were pleased with the service.
Was very pleased with the video but the price is outrageous. First you have to buy the kit and then I have to pay to have my original tape sent back to me and I only had one video tape and the price for that was insane. Probably would not be a repeat customer
Thank you for sharing your feedback. We’re really glad to hear that you were pleased with the video itself. That means a lot to us.
That said, we completely understand your frustration with the overall cost. It appears that you did not enter the 60% off promotional code, that was included with the your SafeShip Kit, when making payment. We have issued a refund for the discount.
We appreciate you giving us a try and taking the time to share your experience.
Our family has digitized several home movies our parents took starting in 1950's. There were a couple that had damage and could not be transferred. We have come across some VCR cassettes we will be shipping off to be digitized. This is the third time using iMemories, if we were not satisfied with their product we would have never used them twice, let alone a third time.
Thank you so much, Kevin, for your loyalty and thoughtful feedback. We're honored to help preserve such precious family memories and appreciate you trusting us again with your videos.
We’re very sorry there was an issue with the film. Our specialty is creating a digital copy of the original so it can be viewed and preserved using today’s technology. We take great care to capture the film as it exists, but we don’t digitally alter or change the original content, as that falls outside the scope of our conversion service.
This was only one VHS video. Super-old, it came out fine. My kids had never seen these people, so it was a nice family thing. I'm glad you didn't lose it.
Thank you for trusting us with something so important Erick. We’re very glad it made its way safely back to you.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much, Chester, for sharing your positive experience and your continued trust over the years.