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iMemories

4.6

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,980
value
158
shipping
156
returns
82
quality
6,694
This company responds to reviews on average within 2 days

Instant Feedback

7,376 reviews

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Florida
1 review
0 helpful votes
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Excellent in every way!
September 5, 2024

I am extremely happy with this company. Everything was perfect.
Thanks!

Date of experience: September 5, 2024
Stacey S. — iMemories Rep
over a year old

Hi Adabel, We're thrilled to hear you had an amazing experience! We so appreciate the kind words!

South Carolina
1 review
0 helpful votes
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Love it!
September 5, 2024

We are enjoying every minute of the "movies!" It's a trip down memory lane. I can't wait to send the rest of my movies to iMemories especially since they're all untitled!

Date of experience: September 5, 2024
Stacey S. — iMemories Rep
over a year old

Hi Heather, Your comment means a lot to us! Thank you for entrusting us with your cherished memories.

California
1 review
0 helpful votes
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Very Happy with results
September 5, 2024

Even though some of my film was very old most of the Memories came thru and that's all I was really hoping for. The family had a great time watching all of them.
When I called IMemories to ask questions, they were super helpful.

Date of experience: September 5, 2024
Stacey S. — iMemories Rep
over a year old

Hi Susana, Thanks for your wonderful feedback! Knowing our representative made a positive impact on your experience with us is truly rewarding!

New Jersey
1 review
0 helpful votes
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Great service
September 5, 2024

Initially, I didn't receive and email about iMemories receiving my videos so I called them and they explained that they arrived late on a Friday and I would be contacted by them. From that point on, it was a seamless and very quick process. I read reviews where customers had to wait weeks. For me the entire process took no more than 2 weeks. I've been enjoying all the wonderful moments I haven't seen in 30 years. I highly recommend iMemories. They are responsive and produce a quality product.

Date of experience: September 5, 2024
Stacey S. — iMemories Rep
over a year old

Hi Rita, We appreciate the kind words! Your trust in us with these cherished memories means the world.

Ohio
1 review
0 helpful votes
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Very Impressed!
September 5, 2024

The quality of the digital videos exceeded my expectations. I was concerned my home movies from 39 years ago would not come out well but they look great! Also, the turnaround time exceeded expectations as well! I highly recommend this service!

Date of experience: September 5, 2024
Stacey S. — iMemories Rep
over a year old

Hi Teri, Thank you for the fantastic review! We're truly grateful for your recommendation!

New York
1 review
0 helpful votes
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Old memories anew
September 5, 2024

Had 25 year old VHS tapes digitized. The quality is amazing, and the service was spectacular. Received my original tapes back quickly too!

Date of experience: September 5, 2024
Stacey S. — iMemories Rep
over a year old

Hi Elizabeth, We so appreciate your comment! A heartfelt thanks to you!

New Jersey
1 review
0 helpful votes
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Easy to do
September 5, 2024

Definitely with reserving your memories and iMemories makes it incredibly easy to do.

Date of experience: September 5, 2024
Stacey S. — iMemories Rep
over a year old

Hi Sylvia, This is what we hope to hear! Your support means everything!

New York
1 review
0 helpful votes
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Review
September 5, 2024

All went well; however, my original copies of my VHS tapes were delivered to an old address that I have not resided at in over 8 years. I'm not certain how that address was listed on my profile. Fortunately, I was able to rush to the address and grab the box from the porch when I received the email notifying me of my delivery.

Date of experience: September 5, 2024
Stacey S. — iMemories Rep
over a year old

Hi Mai, Thank you for your feedback! We're so glad to hear you were able to get the box! We apologize for the inconvenience.

New York
1 review
0 helpful votes
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Super easy, good results
September 5, 2024

A lot of old VHS tapes of different generations, all scanned into the site. Easy access for family members. So much to review and edit!

Date of experience: September 5, 2024
Stacey S. — iMemories Rep
over a year old

Hi Dan, Thank you for taking the time to leave an incredible review!

Virginia
1 review
0 helpful votes
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Memories from Family 1940s through 80s
September 5, 2024

Our children are thrilled to see their young parents and grandparents

Date of experience: September 5, 2024
Stacey S. — iMemories Rep
over a year old

Hi John, We truly appreciate that you have trusted us with such precious memories! Thank you sincerely.

Missouri
1 review
0 helpful votes
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Easy process - awesome results!
September 5, 2024

So easy to send the old videos for conversion and we love being able to view the new videos via the app on our SmartTV. This is such an awesome thing to do!

Date of experience: September 5, 2024
Stacey S. — iMemories Rep
over a year old

Hi Anthony, We're so glad you're enjoying watching your memories using the app on your TV! Thanks for your terrific feedback!

Alaska
1 review
0 helpful votes
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I recently used iMemories to convert about 30 old VHS tapes to digital format, and despite my usual skepticism, the service proved to be quite impressive. The cost was on the higher side, and the turnaround time was fairly standard, but the final product was worth every penny.

The quality of the digital conversions was excellent, preserving the essence of my aging tapes. One of the standout features was the ease of downloading the converted files. The process was straightforward, making it simple to access and share my revived memories.

For anyone dealing with deteriorating VHS tapes and willing to invest in quality preservation, iMemories delivers. They manage to combine high-quality results with a user-friendly experience, making the higher cost justifiable for the value provided.

Date of experience: September 5, 2024
Stacey S. — iMemories Rep
over a year old

Hi Shelby, Thank you for the excellent review! Your sharing means a lot to us! It's feedback like yours that keeps us motivated and striving for excellence!

Iowa
1 review
0 helpful votes
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I found iMemories easy to work with and professional. They sent me the shipping label right away. I heard back from them right away with what the estimated cost would be. I chose not to do all the slides right now and it was easy to indicate a partial order.

I'm not 100% sure but it seems like some heads are cut off that were not cut off on the original image. Could that be? I haven't gone back to check. And one roll was imaged upside down. But overall, it's a wonderful service. I remember telling myself: This is the best $600 I've spent all year. The memories are cherished and priceless-- even the double-exposures or faded ones.

Date of experience: September 5, 2024
Stacey S. — iMemories Rep
over a year old

Hi Lois, Thank you for taking the time to leave a wonderful review! We do apologize some of the images were upside down. You should see this has been corrected when you view your albums. We can certainly look into any quality issues you are seeing. We want to make sure you get the best quality images for your precious memories. Please do not hesitate to reach out and discuss this with us at 1(800)845-7986.

Arizona
2 reviews
0 helpful votes
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Overall I had a great experience, all went well with the set up on my TV and I loved being able to share them with family. There was one tape that I couldn't find on my app. I already paid for it. After contacting them they said it was copyrighted and couldn't copy it. So they did refund my money. My point was that they didn't contact me and offer a refund, I found the error and had to contact them. So be sure you check your tapes against what is on your app. They didn't give me a hard time and willing refunded my money.

Date of experience: September 5, 2024
Stacey S. — iMemories Rep
over a year old

Hi Ashley, Thank you for your feedback. We do update the Order Status section of your account with any issues and updates that come up during the order. Due to the amount of work involved with the digital conversion of the tapes, we do not automatically refund when tapes contain copyrighted material. We're happy to hear the representative you spoke with was able to refund that for you.

Missouri
1 review
0 helpful votes
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Satisfied
September 5, 2024

Easy process. Videos started to be available before they were all done. Received all tapes back quickly.
Getting the next batch ready for submission.

Date of experience: September 5, 2024
Stacey S. — iMemories Rep
over a year old

Hi Diana, Thanks for the comment! We're genuinely looking forward to working with you in the future!

California
1 review
0 helpful votes
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Missing some video content
September 5, 2024

Overall a great experience, but some video content seems to be missing from the VHS tapes with no explanation (tape damaged, etc).

Date of experience: September 5, 2024
Stacey S. — iMemories Rep
over a year old

Hi Lori, Thank you for the wonderful review! I reviewed the notes from our Editors and Repair team regarding your videos. There were several that had damaged ribbons. Our team was able to remove portions of the damaged areas in order to get the tapes to play. Our team will do extensive work to get the best capture possible based on the condition of the original tapes. We can absolutely look into any quality concerns you have. Please do not hesitate to reach out and discuss this with us at 1(800)845-7986.

Florida
1 review
0 helpful votes
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My memories are back
September 5, 2024

Awesome, seamless transaction, very easy process, they will keep you posted on every step of your memories, the app is amazing

Date of experience: September 5, 2024
California
1 review
0 helpful votes
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Childhood memories
September 5, 2024

I was very pleased with the results. Brought so many old memories back. Thank you for the service you provide.

Date of experience: September 5, 2024
Pennsylvania
1 review
0 helpful votes
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Excellent memories!
September 5, 2024

Easy pack and ship using pre-ordered box. Images delivered within time stated. So excited to see pictures I've never seen! Easy to share with relatives! Thank you! Highly recommend iMemories!

Date of experience: September 5, 2024
Texas
1 review
0 helpful votes
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Memories
September 5, 2024

Loved seeing all the memories on line. I didn't have a VCR to watch them and having them in line it's easy to log in and watch.

Date of experience: September 5, 2024