Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of iMemories

iMemories

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


How would you rate iMemories?
grey stargrey stargrey stargrey stargrey star

iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,980
value
158
shipping
156
returns
82
quality
6,693
This company responds to reviews on average within 2 days

Instant Feedback

7,376 reviews

We monitor reviews for authenticity

Michigan
1 review
0 helpful votes
Follow Arabella Z.
Unfollow Arabella Z.
Share Review
Report Review

Everything done to my satisfaction.
September 8, 2024

All my originals were safely returned.My issue was resolved in a timely manner. They extended my free streaming. I also enjoyed the 50% discount. All restorations are very good quality. I'm recommending them to relatives and friends. I have several VHS converted to DVD. I'm very happy with the result. Thank you for the nice work!

Date of experience: September 7, 2024
Nebraska
1 review
0 helpful votes
Follow Stephanie N.
Unfollow Stephanie N.
Share Review
Report Review

Great quality
September 8, 2024

Quick turn around. Great quality. Love the coupon offer. Would highly recommend!

Date of experience: September 7, 2024
North Carolina
1 review
0 helpful votes
Follow Elise W.
Unfollow Elise W.
Share Review
Report Review

Really! No no no no no no no no no no no no no no no no no no no no no no

Date of experience: September 7, 2024
Washington
1 review
0 helpful votes
Follow ROWENA O.
Unfollow ROWENA O.
Share Review
Report Review

Fond Memories
September 8, 2024

I thought our old home movies would be lost forever if I did not convert from VHS tape. So I decided to have it digitalized through your company. The process was easy, clear and understandable. Now I can enjoy watching it on my computer and rest easier at night knowing it was saved.

Date of experience: September 7, 2024
Indiana
1 review
0 helpful votes
Follow Howard F.
Unfollow Howard F.
Share Review
Report Review

Enjoyed the ordering process
September 8, 2024

Objects were mailed in and finished products were made availble to preview and download after the items were posted online. Keep up the good work! Howard

Date of experience: September 7, 2024
Michigan
1 review
0 helpful votes
Follow Kathy O.
Unfollow Kathy O.
Share Review
Report Review

Made my heart happy!
September 7, 2024

I had a DVD of my dad taken the night before a surgery he did not survive. So glad I made the tape. When I saw it in my drawer, I immediately knew I had to get it converted before the tape degraded. I have sent the link of the file to my brothers and children, and they are all thrilled to have it!

Date of experience: September 7, 2024
Ohio
1 review
0 helpful votes
Follow Michael L.
Unfollow Michael L.
Share Review
Report Review

Good overall experience
September 7, 2024

Shipping irreplaceable treasures across country is very hard. I was happy with the shipping process and communication.
I was disappointed in the results of one of the transfers. One of the 4 Super8 50ft reels came back without sound. It does have sound on the original reel and featured my toddler son singing and talking. I'll pull the sound out of the original and sync it with the video myself. I have the equipment to handle that but I couldn't get a satisfactory video transfer which is why I used your service.

Date of experience: September 7, 2024
Arizona
2 reviews
0 helpful votes
Follow Hannah V.
Unfollow Hannah V.
Share Review
Report Review

Thanks so much
September 7, 2024

I appreciated being updated. I thought you all did the job in a timely and efficient manner.

Date of experience: September 7, 2024
California
1 review
0 helpful votes
Follow alicea X.
Unfollow alicea X.
Share Review
Report Review

Amazing amazing amazing
September 7, 2024

I highly recommend anyone to imemories. The process is easy and way more affordable than I had expected. So happy with the whole experience.

Date of experience: September 7, 2024
California
1 review
0 helpful votes
Follow Amy M.
Unfollow Amy M.
Share Review
Report Review

Everything completed as promised
September 7, 2024

On time. Quality as expected. Great customer service. Website easy to use

Date of experience: September 7, 2024
Maryland
1 review
0 helpful votes
Follow Traci E.
Unfollow Traci E.
Share Review
Report Review

Family videos
September 7, 2024

Great videos so appreciate the family memories! Special evening sharing with cousins

Date of experience: September 7, 2024
California
1 review
0 helpful votes
Follow Harpreet L.
Unfollow Harpreet L.
Share Review
Report Review

Forever lasting memories
September 7, 2024

I loved this service! I was able to take old VCR tapes that had been laying around for years and finally be able to view them on my phone with my loved ones! Amazing service!

Date of experience: September 7, 2024
Arizona
3 reviews
0 helpful votes
Follow Vincent W.
Unfollow Vincent W.
Share Review
Report Review

Very thankful
September 7, 2024

We had these old VHS videos for a number of years, we finally decided to get them converted. Unfortunately the footage isn't the best but that didn't have anything to do with the conversion process but the age of the analog tapes. We are thankful to see what we can though, thank you iMemories.

Date of experience: September 7, 2024
Montana
2 reviews
0 helpful votes
Follow Mildred P.
Unfollow Mildred P.
Share Review
Report Review

Converting pictures
September 7, 2024

Plan to do a pastbook so needed many pictures transferred to a picture stick. Got them delivered after talking to a representative. Now ready to start project

Date of experience: September 7, 2024
Florida
2 reviews
3 helpful votes
Follow Timothy C.
Unfollow Timothy C.
Share Review
Report Review

Excellent Customer Service!
September 7, 2024

Quick, affordable service to protect my priceless memories. My wife of 52 years passed away this year, and I'm grateful that iMemories allows me to share my lifetime memories with family and friends.
I have 8mm film, VHS tapes, and hundreds of old physical photos of various sizes converted to digital.

Date of experience: September 7, 2024
Tennessee
2 reviews
0 helpful votes
Follow Barbara Y.
Unfollow Barbara Y.
Share Review
Report Review

This is great.
September 7, 2024

This was easy affordable and worth it.
I would recommend this to any

Date of experience: September 7, 2024
Pennsylvania
1 review
0 helpful votes
Follow Emily D.
Unfollow Emily D.
Share Review
Report Review

Overall a good experience
September 7, 2024

Did well. Had some slides blurry and one had 2 scanned together

Date of experience: September 7, 2024
Illinois
1 review
1 helpful vote
Follow Betty M.
Unfollow Betty M.
Share Review
Report Review

Value
September 7, 2024

For smaller jobs, I'm not sure the cost of iMemories was a good value. I don't feel it was for me.

Date of experience: September 7, 2024
Stacey S. — iMemories Rep
over a year old

Hi Betty, Thank you so much for your feedback. Your input helps us grow and improve!

Maryland
1 review
0 helpful votes
Follow Mary A.
Unfollow Mary A.
Share Review
Report Review

Simple
September 7, 2024

The whole process was very easy, simple and quick.i will be sending more videos.

Date of experience: September 7, 2024
Washington
1 review
0 helpful votes
Follow Ronald C.
Unfollow Ronald C.
Share Review
Report Review

Quick and accurate process
September 7, 2024

I sent the photos and then very soon received the digitized access via the website. I was able to download the photos and begin my own process of categorizing.

Date of experience: September 7, 2024