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iMemories

4.7

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,975
value
158
shipping
156
returns
82
quality
6,652
This company responds to reviews on average within 2 days

Instant Feedback

7,376 reviews

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Kansas
1 review
0 helpful votes
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Great!
September 26, 2019

So nice to be able to share these memories with others in a clear, user-friendly manner! Great product, great service, rapid turn-around time!

Date of experience: September 23, 2019
Rhode Island
1 review
0 helpful votes
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Top-notch customer service
September 24, 2019

I was very surprised and pleased about the extra mile the rep I dealt with went to retrieve a piece of footage from one of the video tapes I sent in. It was a lot of work just to find it, let alone retrieve it. They just could have said they couldn't do it, but instead put in the extra time to save that old video for me. This is the company I'm going to use for any future transfer!

Date of experience: September 22, 2019
Patty S. — iMemories Rep
over a year old

Hi Jason,
Thanks for the 5 Star review. We are happy to research tapes and help our customers. So glad you got the help you needed.

Arizona
1 review
0 helpful votes
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Pleased
September 24, 2019

All the people I spoke with were very helpful and pleasant! I am on a fixed income so the price was extremely high. Maybe think of those who are on a fixed income and find a way to give them a better discount. It will take me over a year to pay off the cost of this.

Date of experience: September 22, 2019
Patty S. — iMemories Rep
over a year old

Hi Rynie,
Thanks for the 5 Star review! We do run specials periodically so please ask before making a payment. Feel free to call with any questions. 1-800-845-7986

California
1 review
0 helpful votes
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Staff are always really great.
Tech issue: When splitting a video, an incorrect thumbnail shows up. Sarah Fisher can show you what I'm referring to.

Date of experience: September 22, 2019
Patty S. — iMemories Rep
over a year old

Hi Richard,
Thanks for your feedback. We are working on the issues you mentioned and will have a fix as soon as possible. Feel free to call with any questions.

Georgia
1 review
0 helpful votes
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IMemories transferred my VHS tapes to downloadable files in record time! And I didn't have to go through the tapes and organize anything - they did it all for me! I just put the tapes in a box and they did all the work.

Date of experience: September 22, 2019
Patty S. — iMemories Rep
over a year old

Hi Michelle,
Thanks for the 5 Star review. We are so glad you are enjoying the iMemories experience.

Texas
1 review
0 helpful votes
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Fantastic!
September 24, 2019

Great work, and very user friendly.
We look forward to our next order to fulfill a lifetime of memories.

Date of experience: September 21, 2019
Patty S. — iMemories Rep
over a year old

Hi Paul,
Thanks for your kind words and trusting us with your memories. We are so glad you are enjoying the process.

New Hampshire
1 review
0 helpful votes
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Communication
September 24, 2019

They did a great job transferring my memories that I received... but apparently there was an issue with a few of my tapes and no one told me anything... I only knew I didn't have enough downloads to match the number of VHS tapes that I sent in... I was disappointed with that.

Date of experience: September 21, 2019
Patty S. — iMemories Rep
over a year old

Hi Debbie,
We try to let customers know if we have any issues and are working on a solution to improve this part of the process. Unfortunately 3 of your tapes had mold and we couldn't run them. They other tape was all television or copyrighted, which we cannot produce without a release. Let us know if you have any questions. 1-800-845-7986

Tennessee
1 review
0 helpful votes
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This was a great idea... I just wish I had understood how to edit them before I finalized my purchase... but I wish I had done this before they started to darken. Now I can watch my home movies again! Thank you!

Date of experience: September 21, 2019
Ohio
1 review
0 helpful votes
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At first I was confused and didn't understand things. I am not good with computers. But, they called and explained things to me. Very nice people.

Date of experience: September 21, 2019
Patty S. — iMemories Rep
over a year old

Hi Bernadette,
Thanks for chatting with me today. Please let me know if you have any other questions.

Georgia
2 reviews
1 helpful vote
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Thank You
September 24, 2019

Thank You Imemories! I cannot stop watching my videos :) I will search for more for you to digitalize...

Date of experience: September 21, 2019
Patty S. — iMemories Rep
over a year old

Thanks for the great review. We are so glad you are enjoying your iMemories account. Don't hesitate to call us for any help you may need. 1-800-845-7986

Illinois
2 reviews
1 helpful vote
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I LOVE my digital videos!
September 24, 2019

Getting my old tapes converted to digital with iMemories has been a blessing. We watch them all the time! We laugh and cry all at the same time. The memories are priceless!

Date of experience: September 21, 2019
New Jersey
1 review
1 helpful vote
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I wish I had done this sooner!
September 23, 2019

I couldn't be happier with the quality of the videos. And the customer service is great! I've already told people about your company and service.

Date of experience: September 21, 2019
Patty S. — iMemories Rep
over a year old

Hi Sandy,
Thanks for the kind words and trusting us with your memories. Please let us know if you need any help.

Alabama
1 review
0 helpful votes
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In the process of viewing
October 23, 2019

I am still viewing the videos on my I pad. My question is - what do I do when finished. Is there a way I can delete the bad, poor lighting segments of each tape? Just what comes next. Do you recommend putting them on dvd? Can I pick and choose which ones to do. Can they be enhanced in any way?

iMemories attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 21, 2019
Patty S. — iMemories Rep
over a year old

Hi Diana,
If you still need help please give us a call at 1-800-845-7986.

Iowa
1 review
0 helpful votes
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It could have been better.
September 24, 2019

Some features were lacking. No way to remove movies from download option. No sorting option. Otherwise it was ok.

Date of experience: September 21, 2019
Patty S. — iMemories Rep
over a year old

Hi Lucille,
I would love to walk you through the website to show you how to remove downloads and the sorting option. You can arrange your albums in any order along with chapters within your albums. Feel free to call here for help. I will extend your free time until the end of October for you to use the website. You can reach me at 1-800-845-7986.

Minnesota
1 review
0 helpful votes
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1st time and pleased
September 20, 2019

Have had some old VHS tapes of family movies and intended to transfer to digital media for some time. Came across iMemories and decided to try. Very pleased with the results so far. Need to edit and condensed into a few DVDs but am sure that is possible. Have recommended the site to other family members.

Date of experience: September 20, 2019
Patty S. — iMemories Rep
over a year old

Hi Thomas,
Thanks for the 5 Star review. Feel free to call us for help at anytime. We are so glad you are enjoying the process.

Arizona
1 review
0 helpful votes
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THE BEST
September 20, 2019

They restored old film from my growing up years! 8mm to digital! Looks fantastic! We had years ago transferred all the 8mm to vhs and the vhs tapes were not great and we had lost some video. IMemories recommended us to look for our 8mm film (thankful my parents had kept it!) and then they restored from the original 8mm to digital directly. Eautiful video.

Date of experience: September 20, 2019
Patty S. — iMemories Rep
over a year old

Hi Amy,
We are so happy you are enjoying your memories. Thanks for the great review. Don't forget to download our mobile app to have your memories with you where ever you go.

Pennsylvania
2 reviews
0 helpful votes
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Cherished Memories
September 20, 2019

I love that my film is available at any time. I did find the price rather expensive to convert however I did have a lot of film to convert.

Date of experience: September 20, 2019
Patty S. — iMemories Rep
over a year old

Hi Susan,
Thanks for the 5 Star review. Processing film to digital format has a lot more to it and I'm glad you decided to process your order. Let us know if you need anything else.

New York
1 review
0 helpful votes
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Excellent
September 20, 2019

Had a box full of old VHS tapes with many precious memories. Imemories converted them quickly and it was easy!

Date of experience: September 20, 2019
Patty S. — iMemories Rep
over a year old

Hi Kathryn,
Thanks for your feedback and great review. Let us know if we can help with anything else.

Texas
1 review
0 helpful votes
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Service has been great
September 20, 2019

Need a way to communcate with you. I want to purchase a jump drive and cant figure out how. Please help

Date of experience: September 20, 2019
Patty S. — iMemories Rep
over a year old

Hi Mary,
Thanks for the 5 Star review. We can help you with a thumb drive. Give us a call and we can check to see what would work best for you. 1-800-845-7986

Texas
1 review
0 helpful votes
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Completely Satisfied!
September 23, 2019

This has been the best experience! I sent 7 VHS tapes and got back the 7 VHS tapes and 7 DVDs. The DVDs were so professional looking. Your company put actual pictures from the tapes onto the disc cover and labeled what was on the discs. Everything was so easy to do and I am thrilled that I did it! I would highly recommend this company to anyone who wants to put their priceless VHS tapes onto DVDs to watch over and over. I also thought the price was good. After using the discount coupon it was very doable. Thank you!

Date of experience: September 20, 2019
Patty S. — iMemories Rep
over a year old

Thanks so much for your kind words. We appreciate you trusting us with your memories.