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iMemories

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,975
value
158
shipping
156
returns
82
quality
6,652
This company responds to reviews on average within 2 days

Instant Feedback

7,376 reviews

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Georgia
1 review
0 helpful votes
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MEMORABLE
October 16, 2019

It could have been better in quality plus I don't know if everything was converted over but for the most part it was all good

Date of experience: October 15, 2019
Patty S. — iMemories Rep
over a year old

Hi Freddie,
Thank you for taking the time to submit your review. We appreciate your feedback. We are always striving for the best capture possible. Please let us know if you have any other questions.

Washington
2 reviews
0 helpful votes
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Fast & Efficient
October 15, 2019

I had questions about my order and was helped by a very friendly employee who took care of me quickly and pleasantly. She made my experience a perfect one.

Date of experience: October 14, 2019
Patty S. — iMemories Rep
over a year old

Hi Anita,
Thanks for the great review. We appreciate your kind words. Let us know if we can help in any way.

Minnesota
1 review
0 helpful votes
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Awesome results!
October 16, 2019

So happy to have these videos converted and able to share with my family!

Date of experience: October 14, 2019
Patty S. — iMemories Rep
over a year old

Thanks for the 5 Star review! We are so glad you are enjoying the iMemories experience.

Texas
1 review
0 helpful votes
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Pleased
October 15, 2019

Will I still keep the iMemories's app to view my movies or will you be making changes? I need to understand how this will work.

Date of experience: October 14, 2019
Patty S. — iMemories Rep
over a year old

Hi Margaret,
Thanks for the 5 Star review and trusting us with your memories. Yes, as long as you are subscribed you will be able to access your videos from the app or the website. Feel free to call us and we can go over things in more detail. 1-800-845-7986

Arizona
1 review
0 helpful votes
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Great memories
October 15, 2019

Very helpful and honest. Website allows for me to share downloaded video with anyone. It really great to be able to see videos that have been long forgotten.

Date of experience: October 14, 2019
Sarah F. — iMemories Rep
over a year old

Thanks for the 5 Star review! We are so glad you are enjoying the iMemories experience.

Ohio
1 review
2 helpful votes
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Family 8 mm videos
October 15, 2019

I was very happy with the results of converting my 8 mm home movies. It was super simple to send and completed very quickly.

Date of experience: October 14, 2019
Sarah F. — iMemories Rep
over a year old

We appreciate you taking the time to submit your review. We are so glad you're enjoying your memories.

Georgia
1 review
0 helpful votes
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Excellent! I was able to email the films to my children, but I'm still trying to download them on a DVD.

Date of experience: October 14, 2019
Sarah F. — iMemories Rep
over a year old

Thanks for reviewing our site. Let us know if you need any help with the downloads, 1-800-845-7986

Minnesota
1 review
0 helpful votes
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They have done a wonderful job with my videos! I am very satisfied! I can't wait to show my children!

Date of experience: October 14, 2019
Sarah F. — iMemories Rep
over a year old

We appreciate you taking the time to submit your review. We are so glad you're enjoying your memories.

Nevada
1 review
0 helpful votes
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Good customer service
November 15, 2019

They bend over backwards to initially get you to use their services; but am afraid just another yearly subscription Im not willing to jump into!

iMemories attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 14, 2019
New Jersey
1 review
0 helpful votes
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Easy and efficient
October 15, 2019

I love having access to my old dvd's. Some of the quality was poor probably due to the age and condition of the dvd's. It was an easy and efficient process! Thank you!

Date of experience: October 14, 2019
Sarah F. — iMemories Rep
over a year old

Thank you for submitting your review. We are so glad you are enjoying your memories. Let us know if you have any questions.

Ohio
1 review
0 helpful votes
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Oh happy day!
October 15, 2019

Love the fact that we can easily view our precious family videos with one click. It was so exciting as they were uploaded!
Thank you!

Date of experience: October 14, 2019
Sarah F. — iMemories Rep
over a year old

Thank you for submitting your review. We are so glad you are enjoying your memories. Let us know if you have any questions.

Virginia
1 review
0 helpful votes
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Great company
October 16, 2019

They do a great job it would be nice if they left the videos up for little longer if you do not do the cloud but they are awesome

Date of experience: October 13, 2019
Indiana
2 reviews
0 helpful votes
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IMemories
October 15, 2019

Oh my gosh! After 15 years of not knowing what to do with my old camcorder tapes of my kids, I finally sent the in to IMEMORIES. My entire family has been enjoying these memories via your site. We have laughed, cried, we have watched memories we forgot we had! It has been the best. I'm looking for more tapes to send in as I type this. So easy to do. And such a reward. Thank you

Date of experience: October 13, 2019
Patty S. — iMemories Rep
over a year old

Hi Rebecca,
Thanks for the 5 Star review! We are so glad you are enjoying the iMemories experience.

Virginia
1 review
0 helpful votes
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Easy and safe
October 15, 2019

Easy and Safe process. We have been enjoying the ability to share and view on the go.

Date of experience: October 13, 2019
Patty S. — iMemories Rep
over a year old

Hi Christy,
Thanks for the 5 Star review and trusting us with your memories.

Ohio
1 review
1 helpful vote
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Memories are Priceless
October 15, 2019

Easy to work with. Reasonable rates. I love having viewing on every electronic device I own.
Family out of town. Great way to share all the family videos.

Date of experience: October 13, 2019
Patty S. — iMemories Rep
over a year old

Hi Patty,
Thanks for the great review. We appreciate your kind words. Let us know if we can help in any way.

Pennsylvania
1 review
0 helpful votes
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I was scared to give up these old films but you guys did just what you said you would, charged me only what you said you would, and gave me my originals back. I was thrilled!

Date of experience: October 13, 2019
Patty S. — iMemories Rep
over a year old

Hi Darlene,
Thanks for the 5 Star review and trusting us with your memories.

Idaho
1 review
0 helpful votes
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Not user friendly
November 14, 2019

I received the online videos and my originals back. But the process online is not user-friendly. Have not been able to view online yet, let alone edit anything. In order to have enough time to do this I'm gonna have to buy more time in the Imemories cloud.

iMemories attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 13, 2019
Germany
2 reviews
0 helpful votes
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This is amazing!
October 15, 2019

Some of them might be very old that just saving what's retrievable I'm grateful for. I'm a little confused how they were organized. Is there a way to organized them chronologically? Is there a guide on how to edit and organize them better. I'm not tech savvy so I need help. How long is my trial start for the iCloud storage. I wish they'll start counting after all the videos were digitized not when they digitized the first tape. It's expensive but we'll worth it I guess. Thank you!

Date of experience: October 13, 2019
Patty S. — iMemories Rep
over a year old

Hi ELiza,
Thanks for taking the time to submit your review. Your videos are now in order on your account. Your free trial did start as soon as your order was completed, it is 30 days free. It may be easier for you to call us and we can walk you through everything. You can reach us at 1-800-845-7986

California
1 review
0 helpful votes
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High quality
October 15, 2019

Easy to order, quick turnaround and highly professional quality

Date of experience: October 12, 2019
Sarah F. — iMemories Rep
over a year old

Thanks for the 5 Star review! We are so glad you are enjoying the iMemories experience.

California
1 review
0 helpful votes
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Family Videos - 20 yrs
October 15, 2019

I had forgotten many of the events and experiences we have shared as a family, all brought back to life by digitizing the drawer full of video tapes from days past

Date of experience: October 12, 2019
Sarah F. — iMemories Rep
over a year old

We appreciate you taking the time to submit your review. We are so glad you're enjoying your memories.