Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of iMemories

iMemories

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


How would you rate iMemories?
grey stargrey stargrey stargrey stargrey star

iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,980
value
158
shipping
156
returns
82
quality
6,694
This company responds to reviews on average within 2 days

Instant Feedback

7,376 reviews

We monitor reviews for authenticity

Connecticut
1 review
0 helpful votes
Follow Stephen K.
Unfollow Stephen K.
Share Review
Report Review

VHS Conversions
March 14, 2021

IMemories maintains high standards of quality and service.

Date of experience: March 14, 2021
Florida
1 review
0 helpful votes
Follow Christina H.
Unfollow Christina H.
Share Review
Report Review

Nice Job... Long wait
April 5, 2021

Excited to get some of my movies. Sad that not all my videos could be converted but still a great result with the ones that did. The time conversion was long but the ability to track the progress was helpful. Very satisfied with the end product.

Date of experience: March 14, 2021
California
1 review
0 helpful votes
Follow Joann S.
Unfollow Joann S.
Share Review
Report Review

Thoroughly Satisfied
March 14, 2021

It was a hassle free process with a quality result. We WILL be sending more of our memories for digitization through iMemories.

Date of experience: March 14, 2021
Texas
1 review
0 helpful votes
Follow Elizabeth Q.
Unfollow Elizabeth Q.
Share Review
Report Review

Beautiful memories!
April 5, 2021

Easy to do & the turn around time was fairly quick. Found movies we didn't realize we had! Thank you

Date of experience: March 14, 2021
Virginia
1 review
0 helpful votes
Follow Susan D.
Unfollow Susan D.
Share Review
Report Review

Love love
March 14, 2021

They came out great
Love watching them again, it's great to have and to be able to show my grandkids

Date of experience: March 14, 2021
Virginia
1 review
0 helpful votes
Follow Rochelle T.
Unfollow Rochelle T.
Share Review
Report Review

We had lots of video of our children but no way to view them anymore. My son is 29 and daughter is 26. We had our videos converted to digital for a family Christmas present and everyone loved it. Especially my children's spouses. So many things that we had forgotten are now available to us. Great experience and I have recommended IMemories to my coworkers.

Date of experience: March 14, 2021
California
1 review
0 helpful votes
Follow Arde O.
Unfollow Arde O.
Share Review
Report Review

Wonderful memories
March 14, 2021

It was an absolute pleasure dealing with I memories from start to finish, they did everything exactly as promised and perfectly. I'm about to add more to my cloud and look forward to their guidence in doing so. Arde Harris

Date of experience: March 14, 2021
Maryland
1 review
0 helpful votes
Follow Richard Q.
Unfollow Richard Q.
Share Review
Report Review

Films and videos
March 14, 2021

Easy to send my films. Quick process! Great quality for the age of the films.

Date of experience: March 14, 2021
Louisiana
1 review
0 helpful votes
Follow Eric G.
Unfollow Eric G.
Share Review
Report Review

Great and fast service
March 14, 2021

Good turnaround time, good value for the price. Overall strongly recommend iMemories.

Date of experience: March 14, 2021
New York
1 review
0 helpful votes
Follow Philip J.
Unfollow Philip J.
Share Review
Report Review

Wish they cleaned mold
March 14, 2021

Happy with conversions of clean tapes. Wish they offered a special handling option for tapes with mold.

Date of experience: March 14, 2021
California
1 review
0 helpful votes
Follow Judy B.
Unfollow Judy B.
Share Review
Report Review

Great service!
April 5, 2021

Seeing my old family videos brought back happy memories! I cried tears of joy!
Thank you imemories!
-Judy

Date of experience: March 13, 2021
North Dakota
2 reviews
0 helpful votes
Follow Steven F.
Unfollow Steven F.
Share Review
Report Review

First use
March 13, 2021

I was very pleased with the conversion of my slides and the time it took.

Date of experience: March 13, 2021
North Carolina
2 reviews
0 helpful votes
Follow Karyn W.
Unfollow Karyn W.
Share Review
Report Review

Do it!
March 13, 2021

I am very pleased with the whole service from the receipt of the shipping box, to the point of getting them all back safely once completed. I saw videos for the first time of my dad before he became handicapped (at the young age of 37!) I was only 1.5 years old and had never seen / remembered this side of him and his personality. It was priceless. It brought tears to my mom's eyes (who was VERY skeptical) of me doing this. The service is priceless. If you can only afford to do 1-2 at a time, do them! It is worth it. I will be coming back for more. The my kids and nephews and nieces never met their grandfather. It was emotional for me to be able to share these.

Date of experience: March 13, 2021
North Carolina
1 review
0 helpful votes
Follow Dave N.
Unfollow Dave N.
Share Review
Report Review

Great Experience
March 13, 2021

All scanning was done as advertised. I was kept up to date on the process and loved seeing the old photos and 8mm films again!

Date of experience: March 13, 2021
Massachusetts
1 review
0 helpful votes
Follow James N.
Unfollow James N.
Share Review
Report Review

IMemories
March 13, 2021

Very satisfied with the outcome of the films I submitted

Date of experience: March 13, 2021
Texas
1 review
0 helpful votes
Follow Michelle W.
Unfollow Michelle W.
Share Review
Report Review

Great service
March 13, 2021

Great service, timely and easy to navigate. Would recommend to anyone not wanting to keep old VHS tapes.

Date of experience: March 13, 2021
Kentucky
1 review
0 helpful votes
Follow Meeilei Z.
Unfollow Meeilei Z.
Share Review
Report Review

My memory
March 13, 2021

I converted my wedding 8 mm tapes from 45 years ago. Most of them turns out pretty good but part of it not that good. My VHS tapes turned out pretty good. The only I have concerned about is when I tried to download it takes a long time some files I have to wait for a day or two to g it.
Also, I was charged for shipping the tapes back but haven't heard about it either.

Date of experience: March 13, 2021
Tennessee
1 review
0 helpful votes
Follow Deborrah J.
Unfollow Deborrah J.
Share Review
Report Review

Air Force Graduation & New Baby
March 13, 2021

I was so happy to see these videos again. Especially those of my first grandchild who is now 22 years old. The quality was great and I would recommend iMemories to anyone. Thank you.

Date of experience: March 13, 2021
Pennsylvania
1 review
0 helpful votes
Follow Keary F.
Unfollow Keary F.
Share Review
Report Review

Almost perfect
April 5, 2021

The whole process was easy and timely. However several of my videos have audio out of sync when people are talking. Need to find out if that was an issue with original or an issue with the transfer process.

Date of experience: March 13, 2021
Florida
1 review
0 helpful votes
Follow Julie Y.
Unfollow Julie Y.
Share Review
Report Review

Memories to cherish
March 13, 2021

Thank you for converting all my videos to digital. Some of them I had never viewed before and brought back wonderful memories.

Date of experience: March 13, 2021