Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of iMemories

iMemories

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


How would you rate iMemories?
grey stargrey stargrey stargrey stargrey star

iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,980
value
158
shipping
156
returns
82
quality
6,693
This company responds to reviews on average within 2 days

Instant Feedback

7,376 reviews

We monitor reviews for authenticity

Illinois
1 review
0 helpful votes
Follow MaryEllen X.
Unfollow MaryEllen X.
Share Review
Report Review

When my mother-in-law passed away, we inherited several films with no way of viewing them. IMemories made them accessible again so they can be shared with all her descendants.

Date of experience: March 16, 2021
Arizona
1 review
0 helpful votes
Follow Kimberly M.
Unfollow Kimberly M.
Share Review
Report Review

Amazing Work!
April 5, 2021

My home videos came out amazing! Saved me from having to figure it out myself and look great. Something I couldn't have done for sure.

Date of experience: March 16, 2021
Colorado
3 reviews
0 helpful votes
Follow THERESA W.
Unfollow THERESA W.
Share Review
Report Review

Awesome
March 17, 2021

It was so nice to be able to watch some old videos again, and iMemories did a very nice and professional job of transferring my videos.

Date of experience: March 16, 2021
New York
1 review
0 helpful votes
Follow Eric J.
Unfollow Eric J.
Share Review
Report Review

Excellent
March 16, 2021

Excellent service. Good quality products. I'm very very happy with them.

Date of experience: March 16, 2021
District of Columbia
1 review
0 helpful votes
Follow Denise Y.
Unfollow Denise Y.
Share Review
Report Review

Precious memories
April 5, 2021

It was great! Very good quality as ild as my films were snd had been through a fire. It is pricey for boxes to send snd return.

Date of experience: March 16, 2021
Connecticut
3 reviews
1 helpful vote
Follow Iris M.
Unfollow Iris M.
Share Review
Report Review

Not as good as I hoped
March 16, 2021

Service was excellent and well worth the $$. However, I was unable to download to my computer, but was able to download to my iphone. My computer is a new iMac desktop version 11. 2. 3.

Date of experience: March 16, 2021
Florida
1 review
0 helpful votes
Follow Kathy U.
Unfollow Kathy U.
Share Review
Report Review

10 Stars
March 16, 2021

Memories that will last a lifetime. It was fun to share with my family and reminisce.

Date of experience: March 16, 2021
California
1 review
0 helpful votes
Follow Karen I.
Unfollow Karen I.
Share Review
Report Review

Karen Jean Super 8 films
March 16, 2021

Great! User friendly and when I called to sort out options the technicians on the phone were very helpful.

Date of experience: March 16, 2021
Washington
1 review
0 helpful votes
Follow Shelly U.
Unfollow Shelly U.
Share Review
Report Review

Well done
March 16, 2021

So thankful to have these memories preserved, and mostly pleased with communication.

Date of experience: March 16, 2021
Florida
1 review
0 helpful votes
Follow Carmen R.
Unfollow Carmen R.
Share Review
Report Review

Memories are Forever
March 16, 2021

My family is really enjoying the videos of them growing.
We think it was the best thing we did for our family and future generations.

Date of experience: March 16, 2021
Texas
1 review
4 helpful votes
Follow Deborah X.
Unfollow Deborah X.
Share Review
Report Review

Joyful memories
March 16, 2021

I have experienced a vast range of emotions while viewing and sharing my memories from nearly 30 years ago. I've laughed and cried and received so many positive responses from friends and family of a time they forgot about. Seeing my deceased relatives when they were full of life has brought me immeasurable joy. I'm very thankful for Imemories. The experience has been top notch from start to finish.

Date of experience: March 16, 2021
Massachusetts
1 review
0 helpful votes
Follow Susan S.
Unfollow Susan S.
Share Review
Report Review

It took a lot of work
April 15, 2021

Once the memories were on the website, it was a trial to get them ready to download. Although the website stated that they would be ready "almost immediately" it took the first one more than 12 hours to become available. The other six I tried to download, but nothing happened. I tried again a couple days later, and they finally downloaded after a day or so (again, I was choosing the faster option, not the "high quality" option, thinking it would be quick. No such luck) Finally, when the videos were ready to download, I clicked the download button but nothing happened. I had to wait until business hours to call and ask how to actually download. Using Google Chrome was apparently the problem, but there was no note on the site telling Chrome users that it would be a problem, or that they would have to go through a series of interventions to download from Chrome. All in all, I do not recommend this. It was hard to use, and frustrating.

iMemories attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 16, 2021
Florida
2 reviews
0 helpful votes
Follow David Z.
Unfollow David Z.
Share Review
Report Review

Excellent.
March 16, 2021

It was an easy process and the 60+ years of memories are si interesting to revisit.

Date of experience: March 16, 2021
Minnesota
1 review
0 helpful votes
Follow Danae M.
Unfollow Danae M.
Share Review
Report Review

Easy to use
March 16, 2021

I sent in slides and what I thought were movie film for my mom's birthday. The images of the slides were good but the films ended up being audio tape. I was disappointed that imemories could not make the audio digital. It was easy to access my digital slides and download them onto a USB drive. My mom loved seeing her trip to Germany and slides of her wedding. I have not received my originals back yet so I hope I will be able to figure out what is on those audio reels eventually.

Date of experience: March 16, 2021
Texas
2 reviews
2 helpful votes
Follow Concepcion h.
Unfollow Concepcion h.
Share Review
Report Review

Great memories and service
April 5, 2021

Received my converted videos and am so grateful to iMemories! I can share these videos with people I haven't seen in years with a hyperlink and they can enjoy instantaneously. A lot of the people in my videos are no longer alive so their children are able to see their parents again whenever they want to. Treasured memories for my family and extended families.

Date of experience: March 16, 2021
Tennessee
1 review
0 helpful votes
Follow Juliet S.
Unfollow Juliet S.
Share Review
Report Review

Videos
March 16, 2021

I was pleased with the conversion of my home movies. I will be sending more, thanks

Date of experience: March 16, 2021
New Jersey
1 review
0 helpful votes
Follow Elizabeth L.
Unfollow Elizabeth L.
Share Review
Report Review

Happy memories
March 16, 2021

We were happy to see these very old films. Our family was delighted to see faces of folks who are long gone from us!

Date of experience: March 16, 2021
Alabama
1 review
0 helpful votes
Follow Regina H.
Unfollow Regina H.
Share Review
Report Review

Excellent!
April 5, 2021

I love my videos. Brought back so many memories. I had videos of my brother who died in a car accident 16 years ago & got to see him again was such a blessing.

Date of experience: March 16, 2021
Arizona
1 review
0 helpful votes
Follow FRANCISCA W.
Unfollow FRANCISCA W.
Share Review
Report Review

Childhood memories
March 16, 2021

It was nice to be able to see what his father recorded for years. The process was simple but the job was very well done. Thank you

Date of experience: March 16, 2021
Indiana
1 review
1 helpful vote
Follow Linda Y.
Unfollow Linda Y.
Share Review
Report Review

Lost 16mm reels
April 15, 2021

You still have my 16 mm, and did not return it with my order. So I think you lost it and this is my greatest fear. Please look for the rest of my order and return it as soon as possible.

iMemories attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 16, 2021