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iMemories

4.6

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,980
value
158
shipping
156
returns
82
quality
6,693
This company responds to reviews on average within 2 days

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7,376 reviews

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Ohio
1 review
0 helpful votes
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IMemories great job
March 20, 2021

I found some old camcorder tapes I had of my grandchildren from 10 years ago. I sent them all to IMemories and they put each one on a digital disc for me to review. I was so pleased that I ordered 4 cd's so I can share theses with my sons and grandchildren! They will be so surprised to see the memories I captured 10 years ago when they were in grade school. They also returned my originals without incident. I would defintely recommend them!

Date of experience: March 20, 2021
South Carolina
1 review
0 helpful votes
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Awesome experience!
March 20, 2021

We are thoroughly enjoying our videos from 30 years earlier that we hadn't seen in many years. And it is extremely convenient to send in old Super 8 and other type of film in the package that is provided. Wait a few weeks and there they are. We then ordered and received a jump drive with all of our video memories stored. Highly recommend it.

Date of experience: March 20, 2021
Georgia
1 review
0 helpful votes
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Thank you iMemories!
March 20, 2021

Memories I thought were lost to us forever are now back and so easily shareable, just in time for the next generation to get to enjoy them!

Date of experience: March 20, 2021
Pennsylvania
1 review
0 helpful votes
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Had 10 mini DV tapes converted. Was happy with service and process. After various charges (shipping, conversion, transferred to DVD's), it came out to approximately $22 per tape.

Date of experience: March 20, 2021
California
2 reviews
0 helpful votes
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Memories made accessible
March 20, 2021

We just completed putting all our family videos onto iMemories and it could not be an easier or more reliable process - thank you

Date of experience: March 19, 2021
California
1 review
0 helpful votes
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Love it... rn out
March 20, 2021

Love it, although I have 2 video tape wherein converted online that wasn't good, there's no explanation about this maybe the tapes already worn out

Date of experience: March 19, 2021
Mississippi
1 review
0 helpful votes
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Love my memories
April 5, 2021

I was so pleased with my experience with IMemories. I love the quality of the 30 year old VHS and cassettes that I had converted to DVDs. I had so many family memories that I could now view. Thank you

Date of experience: March 19, 2021
New Hampshire
1 review
5 helpful votes
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I memories Review
April 19, 2021

Easy to send videos, sign up receive back. I am very displeased because it was never disclosed that there is a monthly fee to store the videos on some cloud. I've gone back thru all e-mails and can find no mention of this. I feel I've wasted my money as I will not pay a monthly fee just to store videos for future watching.

iMemories attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 19, 2021
Massachusetts
1 review
0 helpful votes
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Family memories
March 19, 2021

I cannot say enough about IMemories. I was nervous at first sending so many home movies to a place that I knew nothing about. But when I was able to see them on line, I cried. Seeing my grandparents, parents and so many other family members who are not with us any more. I am so glad that I sent these films in to be put on dvd's or on a cloud. Also I was able to share the movies with family members so if they wanted to order dvd's they could. I have more movies that I am going to be sending out this week and I can't wait to see what are on these home movies!

Date of experience: March 19, 2021
Florida
1 review
0 helpful votes
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Could not detect sound on my film
April 18, 2021

With my first order more than a year ago, I called ahead and asked if they could transfer optical and magnetic 16mm sound on film. I was told, "Yes." A year later, I sent my reel containing some 50 year-old black and white news film with an optical sound track. It was a sound interview. The video frames were digitized but there was no audio in the file. I emailed customer care and was told their engineers did not find any sound. I observed that was impossible since the audio track was broadcast in 1970. Audio tracks were exposed on the film in the same way as the actual video images. If the video was visible then so would the audio be visible. This is a significant technical failure. They said they would re-check. Haven't heard back after about a month.

iMemories attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 19, 2021
Georgia
1 review
0 helpful votes
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Well done!
March 19, 2021

Everything went smoothly. VHS tapes got there without problems. It was a pretty quick turn around on getting my digital downloads. Quality of video and audio were better than I expected from tapes from the mid 80s. I will use them again.

Date of experience: March 19, 2021
Montana
1 review
0 helpful votes
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Old movies transformed
March 19, 2021

My experience with iMemories was good. Customer service was even better. When I needed something I could talk to a real person. However, the whole process took a lot longer than I had thought. Well worth it to see these old movies on my TV!

Date of experience: March 19, 2021
Connecticut
1 review
0 helpful votes
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Imemories
March 19, 2021

It took longer then I thought but overall they did a great job...

Date of experience: March 19, 2021
Florida
1 review
0 helpful votes
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Home movies
March 19, 2021

The movies were well done. I appreciate the service. I have lots more film to be digital but will send a few at a time. Thank you very much

Date of experience: March 19, 2021
California
1 review
0 helpful votes
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Very pleased!
March 19, 2021

I'm so glad I decided to send off our home VHS tapes to be digitized! I have been able to share them with my children who are now in their 20's and they have thoroughly enjoyed them! I did have one album that's muffled and you can't hear it but I think that was just the decay of the tape. If you're thinking about doing this, do it! It's worth every penny!

Date of experience: March 19, 2021
Iowa
1 review
0 helpful votes
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Kid' memories
March 19, 2021

I was apprehensive to send the videos in as wondered if I would be able to edit them etc. when they appeared on my computer since I am not very computer minded. However. I was able to call for help through every step and had the most helpful girls. Not one of them made me feel like my questions were stupid. All the videos are edited and downloaded on my computer. It is so fun to be able to watch and recall the memories. My grandkids will enjoy seeing their mom when she was younger in her different activities. I now have sent in my son's tapes.

Date of experience: March 19, 2021
California
1 review
0 helpful votes
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Great Service!
March 19, 2021

IMemories did an outstanding job of digitizing my 16 mm films. They were made in the late forties and early fifties and were very brittle. The digital versions were as good as the original films. Very easy to download to the desktop. I also ordered a DVD to share with family and it was also well done. I really appreciate that you can call and ask for help if you are not sure how to box up your items or if you have trouble navigating the website. My call was answered promptly and I received the help I needed. Everything was returned in the same condition I sent it in.

Date of experience: March 19, 2021
Pennsylvania
1 review
0 helpful votes
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Great service
March 19, 2021

My movies looked great, but it has taken a long time to get them back.

Date of experience: March 19, 2021
Maryland
1 review
0 helpful votes
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Well done forever iMemories
March 19, 2021

I was so blissful with the results from the first batch of products I sent to iMemories for conversion that l gathered more from other family members and sent them in as well.

Date of experience: March 19, 2021
Pennsylvania
1 review
0 helpful votes
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Barbara memories
April 5, 2021

Very positive, it was great to able.to share these memories with family members

Date of experience: March 18, 2021