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iMemories

4.6

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,980
value
158
shipping
156
returns
82
quality
6,694
This company responds to reviews on average within 2 days

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7,376 reviews

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Wisconsin
1 review
0 helpful votes
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Safe Forever
March 24, 2021

This is the second time I sent in VHS tapes. I love the fact that our family memories are safe forever and we will all enjoy them for years to come.

Date of experience: March 24, 2021
Colorado
1 review
0 helpful votes
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Wonderful memories
April 5, 2021

It was great to relive moments from the past and share with everyone

Date of experience: March 24, 2021
Wisconsin
1 review
0 helpful votes
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New customer
March 24, 2021

Good but was more expensive then I thought, plus I did not need the return of the film. The instructions on the download could have been clearer.

Date of experience: March 24, 2021
Florida
1 review
0 helpful votes
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Pretty well satisfied, but did delete 3 units of the movies. Color just not good.

Date of experience: March 24, 2021
California
1 review
0 helpful votes
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I love seeing the old movies that we haven't been able to see for years. I look forward in converting more items.

Date of experience: March 24, 2021
Maryland
1 review
0 helpful votes
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Pleased
April 23, 2021

I'm pleased with the quality of covertion with my 20+ years old vhs videos into digital videos. However, they have not returned my original vhs video tapes.

Date of experience: March 24, 2021
Virginia
2 reviews
0 helpful votes
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Great seeing all my memories
March 24, 2021

Very easy to do. Shipping was not an issue, box came, packed it and shipped it. I was notified when my memories were uploaded and easy to share with family and friends.

Date of experience: March 24, 2021
Florida
1 review
0 helpful votes
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Best trip ever taken...
March 24, 2021

It's been an awesome ride down memory lane. Almost, got lost once in the memories but found many more memories to be transferred so am getting myself organized, though a long tedious project on my end, well worth the effort when iMemories gets finished with their end of the project. My children and grandkids are also so amazed and enamored watching these memories and feeling they are reliving their childhood.

Date of experience: March 24, 2021
California
2 reviews
0 helpful votes
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Great Quality Great Price
March 24, 2021

The Quality was great and the delivery system via cloud service.

Date of experience: March 23, 2021
Florida
1 review
0 helpful votes
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Excellent experience
April 5, 2021

Our old VHS tapes and even older cassettes transformed to digital came our excellent. We are viewing them all the time and sharing clips with friends.

Date of experience: March 23, 2021
Michigan
2 reviews
0 helpful votes
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Great
March 23, 2021

It was really great to see those old videos. It did take a little longer to "download" them than I would have liked but overall I'm happy with it. Thank you..

Date of experience: March 23, 2021
Michigan
1 review
0 helpful votes
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Memories review
March 23, 2021

The digitizing is great but I haven't figured out a way to get into my photos yet. I can arrange the pics in their albums and add a pic from an album to another album.
Have more work to do with it. Also once you label or put info on the photos in imemories - that information does not go with the photo if you download to DVD or thumb drive. I have found right now that I need to pay for the memories iCloud in order to keep the info on the photos. Wish I would have known that from the beginning. Overall a good service. I didn't want to buy a machine to scan all my photos in - close to 1000 that I chose to digitize.

Date of experience: March 23, 2021
Minnesota
1 review
0 helpful votes
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So glad I did this!
March 23, 2021

I am so glad I submitted my tapes for digital conversion! We are having a blast watching segments from the past 30 years of our lives!

Date of experience: March 23, 2021
California
1 review
0 helpful votes
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Family Memories
March 23, 2021

So far the family is enjoying seeing videos that we hadn't viewed in years. Because the tape was obsolete. It know is nice to be able to share with everyone who is in the videos. However, I was disappointed that it takes so long to download the video clips that were paid for conversion to online services. I felt pushed into paying for the "cloud" service and then still not being sure of easy access. Perhaps in the future I would select DVD's but they seem to be going obsolete too. Not many computer devices have a drive.

Date of experience: March 23, 2021
California
1 review
0 helpful votes
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As advertized
March 23, 2021

Straightforward and efficient procedure. The quality of the images is probably as good as one could expect.
Still waiting for the return of the originals, which usually takes some time after accessing the images online.

Date of experience: March 23, 2021
Oklahoma
1 review
0 helpful votes
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Great Experience
April 5, 2021

The whole process was easy to follow and timely. Instructions were very clear and organized. My now converted videos are now in digital format and easily accessible. The quality is wonderful! I would highly recommend.

Date of experience: March 23, 2021
New York
1 review
0 helpful votes
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Mems
March 23, 2021

Everything seems fine. Seems that the cost was higher than I thought it would be, but am satisfied. Thank you! I will enjoy them for ever.

Date of experience: March 23, 2021
Kansas
1 review
0 helpful votes
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Great service!
March 23, 2021

I loved getting my videos converted to digital! This has been great!

Date of experience: March 23, 2021
Virginia
1 review
0 helpful votes
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Seeing 42 year old movies
March 23, 2021

It was wonderful to be able to see the movies of my daughter as a baby as well as family from long ago. It was definitely expensive, but I am happy to have them.

Date of experience: March 23, 2021
Texas
1 review
0 helpful votes
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My experience
April 5, 2021

We had no issues with our order with iMemories. I wish we had done this sooner but were unsure and afraid we would lose our video tapes. But got them back with no issues.

Date of experience: March 23, 2021