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iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...
iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.
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This is the second time I sent in VHS tapes. I love the fact that our family memories are safe forever and we will all enjoy them for years to come.
It was great to relive moments from the past and share with everyone
Good but was more expensive then I thought, plus I did not need the return of the film. The instructions on the download could have been clearer.
Pretty well satisfied, but did delete 3 units of the movies. Color just not good.
I'm pleased with the quality of covertion with my 20+ years old vhs videos into digital videos. However, they have not returned my original vhs video tapes.
Very easy to do. Shipping was not an issue, box came, packed it and shipped it. I was notified when my memories were uploaded and easy to share with family and friends.
It's been an awesome ride down memory lane. Almost, got lost once in the memories but found many more memories to be transferred so am getting myself organized, though a long tedious project on my end, well worth the effort when iMemories gets finished with their end of the project. My children and grandkids are also so amazed and enamored watching these memories and feeling they are reliving their childhood.
The Quality was great and the delivery system via cloud service.
Our old VHS tapes and even older cassettes transformed to digital came our excellent. We are viewing them all the time and sharing clips with friends.
It was really great to see those old videos. It did take a little longer to "download" them than I would have liked but overall I'm happy with it. Thank you..
The digitizing is great but I haven't figured out a way to get into my photos yet. I can arrange the pics in their albums and add a pic from an album to another album.
Have more work to do with it. Also once you label or put info on the photos in imemories - that information does not go with the photo if you download to DVD or thumb drive. I have found right now that I need to pay for the memories iCloud in order to keep the info on the photos. Wish I would have known that from the beginning. Overall a good service. I didn't want to buy a machine to scan all my photos in - close to 1000 that I chose to digitize.
I am so glad I submitted my tapes for digital conversion! We are having a blast watching segments from the past 30 years of our lives!
So far the family is enjoying seeing videos that we hadn't viewed in years. Because the tape was obsolete. It know is nice to be able to share with everyone who is in the videos. However, I was disappointed that it takes so long to download the video clips that were paid for conversion to online services. I felt pushed into paying for the "cloud" service and then still not being sure of easy access. Perhaps in the future I would select DVD's but they seem to be going obsolete too. Not many computer devices have a drive.
Straightforward and efficient procedure. The quality of the images is probably as good as one could expect.
Still waiting for the return of the originals, which usually takes some time after accessing the images online.
The whole process was easy to follow and timely. Instructions were very clear and organized. My now converted videos are now in digital format and easily accessible. The quality is wonderful! I would highly recommend.
Everything seems fine. Seems that the cost was higher than I thought it would be, but am satisfied. Thank you! I will enjoy them for ever.
I loved getting my videos converted to digital! This has been great!
It was wonderful to be able to see the movies of my daughter as a baby as well as family from long ago. It was definitely expensive, but I am happy to have them.
We had no issues with our order with iMemories. I wish we had done this sooner but were unsure and afraid we would lose our video tapes. But got them back with no issues.
Answer: Hi Chi, We are unable to process tapes containing mold, we do not offer mold removal services. Please reach out with any questions at 1(800)845-7986 M-F 7AM-5PM AZ time (currently MST).
Answer: Hi Clara, All negatives, slides and prints are scanned to JPEG (. Jpg) files and have an output of a 6 X 4 image at 500-600dpi resolution.
Answer: Hi Elaine, We do not transfer audio to digital. We only transfer video files to digital files. Please let us know if you have any other questions.
Answer: They won't but Immure Records will. Just google them. They are awesome.
Answer: Hi Beatriz, Yes we will use the label on your original media for the title that appears on your media! Please let us know if we can be of any assistance at 1(800)845-7986 M-F 8AM-5PM AZ time (currently MST).
Answer: Hi Joe, We can use your titles and dates for the titles that appear online or on DVD/USB/Download. The tapes do appear online in the order they complete processing, but we do have an easy frag and drop organizing ability to move them if needed! Please reach out with any questions at 1(800)845-7986 M-F 8AM-5PM AZ time (currently PST).
Answer: Hi Patricia, We use the title on your tapes for the title that appears online or on DVD/USB/Download. This title can also be further adjusted after your watch your media online. Please reach out with any questions at 1(800)845-7986 M-F 8AM-5PM AZ time (currently PST).
Answer: Hi Patricia, We use the title on your tapes for the title that appears online or on DVD/USB/Download. This title can also be further adjusted after your watch your media online. Please reach out with any questions at 1(800)845-7986 M-F 8AM-5PM AZ time (currently PST).
Answer: Hi Janelle, We can process these slides to USB drives! Checkout our website for the most up to date pricing and current promotions, or give us a call for assistance at 1(800)845-7986.
Answer: Hi Mark, We do not have any specific bulk pricing, at times for larger orders we may have the ability to offer a higher discount, please reach out for more detailed pricing information at 1(800)845-7986.

