Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of iMemories

iMemories

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


How would you rate iMemories?
grey stargrey stargrey stargrey stargrey star

iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,975
value
158
shipping
156
returns
82
quality
6,656
This company responds to reviews on average within 2 days

Instant Feedback

7,376 reviews

We monitor reviews for authenticity

Oregon
2 reviews
6 helpful votes
Follow Lynda F.
Unfollow Lynda F.
Share Review
Report Review

Worth the $$$
April 15, 2021

Very satisfied with the results! 4-star rating because it takes quite a while and is a bit pricey... but worth having the memories digitilized. Haven't received originals back yet.

Date of experience: April 14, 2021
Florida
1 review
0 helpful votes
Follow Natascha E.
Unfollow Natascha E.
Share Review
Report Review

Process is pretty long
May 15, 2021

The concept is neat. Too Pricey. Turnaround time is long.

iMemories attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 14, 2021
Ohio
1 review
1 helpful vote
Follow Dana D.
Unfollow Dana D.
Share Review
Report Review

IMemories Review
April 15, 2021

Excellent experience. No complaints. Professional. Timely. Well organized. Met my expectations.

Date of experience: April 14, 2021
North Carolina
1 review
1 helpful vote
Follow Loretta J.
Unfollow Loretta J.
Share Review
Report Review

Glad I did it
April 15, 2021

The process was easy, I was worried about the wear on the vhs tapes. Now my kids will have the memories to share with their kids.

Date of experience: April 14, 2021
Alaska
1 review
0 helpful votes
Follow Frans I.
Unfollow Frans I.
Share Review
Report Review

Family movies
April 15, 2021

All went well. Disappointed in two matters. My tapes were broken up in segments, rather than one tape equaled one digital record. Instead all my tapes that had a pause were recorded as separate segment.
Second, the return of my material was in a plain box. Considering how nice the packaging was when I sent in my materials I expected the same in return. Not a cheap box with all materials stuffed together.
I sent in 27 tapes and received back 80 digital records, instead of 27:-(

Date of experience: April 14, 2021
Indiana
1 review
0 helpful votes
Follow Zois L.
Unfollow Zois L.
Share Review
Report Review

Converting
April 15, 2021

It was a wonderful experience from beginning to end I was very happy

Date of experience: April 14, 2021
Florida
1 review
1 helpful vote
Follow Raquel H.
Unfollow Raquel H.
Share Review
Report Review

Awesome
April 15, 2021

To see those movies when my children were little had brought me beautiful memories almost forgotten. I am recommending it to all my friends.

Date of experience: April 14, 2021
Florida
1 review
1 helpful vote
Follow Robert R.
Unfollow Robert R.
Share Review
Report Review

My First Order with imemories
April 15, 2021

Everything went according to the way that the imemories advertising said it would. All of my pictures were digitized except for one, and imemories explained why they could not digitize that one. One video stopped sooner than I thought it should. I questioned them and they researched the situation. All the work was done in a timely matter and I paid for my first year of photo storage.

Date of experience: April 14, 2021
Florida
1 review
1 helpful vote
Follow Carrie F.
Unfollow Carrie F.
Share Review
Report Review

Happy to have my videos.
May 15, 2021

The entire process was good. My only complaint is with the site itself. It could definitely use an upgrade. Very user unfriendly.

iMemories attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 14, 2021
Georgia
1 review
0 helpful votes
Follow Marybeth S.
Unfollow Marybeth S.
Share Review
Report Review

I memories
April 15, 2021

Easy and seamless hope to continue to use in future

Date of experience: April 14, 2021
Kentucky
1 review
0 helpful votes
Follow Sandra A.
Unfollow Sandra A.
Share Review
Report Review

Old home movies
April 15, 2021

There are a couple beginnings of an event not there.
Experience was good.

Date of experience: April 14, 2021
Arizona
1 review
1 helpful vote
Follow Amy O.
Unfollow Amy O.
Share Review
Report Review

Long lost videos
April 15, 2021

I sent in videos of family members that have passed away and I am so glad to have these memories back!

Date of experience: April 14, 2021
Arizona
1 review
0 helpful votes
Follow Nancy D.
Unfollow Nancy D.
Share Review
Report Review

Poor quality scans
May 15, 2021

Scans were not done properly. Black and white were scanned as color, scans full of hair and dust-they did not spray before scanning, scans are poor quality. Obvious workers without knowledge of printing or handling negatives. Won't use again.

iMemories attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 14, 2021
Virginia
1 review
1 helpful vote
Follow Alan V.
Unfollow Alan V.
Share Review
Report Review

Memories worth more than the money
April 15, 2021

Great job all the way from shipping to loading on line to return of my originals.

Date of experience: April 14, 2021
Florida
1 review
1 helpful vote
Follow Debbie R.
Unfollow Debbie R.
Share Review
Report Review

Disappointed
May 15, 2021

After paying over $400 I thought all of the cassettes would be converted to discs or that I would have a much more enhanced digital version. Unless I'm not seeing everything you did with all the videos I sent you I don't understand what I got for what I paid. I'm sorry but I'm being honest.

iMemories attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 14, 2021
Singapore
1 review
0 helpful votes
Follow Lydia N.
Unfollow Lydia N.
Share Review
Report Review

Family memories
April 14, 2021

Great price, amazing job of product conversion and loved the return of my original tapes!

Date of experience: April 14, 2021
Nevada
1 review
2 helpful votes
Follow Dale I.
Unfollow Dale I.
Share Review
Report Review

Usb stick
May 15, 2021

I had ordered a usb stick that would contain my videos when I first contacted you. If this is not possible then let me know so I can make other arrangements

iMemories attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 14, 2021
California
1 review
0 helpful votes
Follow Verna J.
Unfollow Verna J.
Share Review
Report Review

Glad I did this so far.
May 15, 2021

I needed questions answered and was able to get help so that I now have videos that would have stayed lost to me. Had fun with viewing videos from over twenty years ago.

Date of experience: April 14, 2021
Virginia
1 review
0 helpful votes
Follow Joyce B.
Unfollow Joyce B.
Share Review
Report Review

Memories
April 14, 2021

The order was processed quickly and the originals promptly returned. They were very helpful with my request also.

Date of experience: April 14, 2021
New York
1 review
0 helpful votes
Follow Shelly N.
Unfollow Shelly N.
Share Review
Report Review

A little disappointed
May 14, 2021

It was very time consuming to download the content. Each file was individual including the video tapes and needed to be separately named and downloaded. Not at all what I was expecting. Not at all user friendly

iMemories attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 14, 2021