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iMemories

4.6

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,980
value
158
shipping
156
returns
82
quality
6,693
This company responds to reviews on average within 2 days

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7,376 reviews

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Mississippi
1 review
0 helpful votes
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Exactly what I was looking for
July 8, 2021

I was looking for a way to convert some of my mom's old VHS tapes for a reasonable cost. IMemories was perfect and the product I received was exactly what I needed to keep our family memories alive.

Date of experience: July 8, 2021
Washington
1 review
0 helpful votes
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Quick and easy
July 8, 2021

They don't develop film for super 8 but transferred some negatives, they were great quality! A little spendy but worth it!

Date of experience: July 8, 2021
California
1 review
0 helpful votes
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Some were almost too dark to see and some had static spots. However, some - like family etc. did give me a lot of joy. I'd say it's worth it if i can get them downloaded and viewable permanently. Paying almost $100 and not having anything to show for it sounds like a scam. I am afraid of this happening because the instructions for viewing and keeping the films are not clear at all. I've made several calls. Each time the person on the phone is congenial and helpful. I do write things down but It just won't come on.

Date of experience: July 7, 2021
Texas
1 review
0 helpful votes
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Excellent Service
July 7, 2021

Easy process and great results.
I would recommend to anyone looking to restore their memories.

Date of experience: July 7, 2021
Oregon
2 reviews
0 helpful votes
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It was such an easy process to get all of my memories converted to digital.

Date of experience: July 7, 2021
Georgia
1 review
0 helpful votes
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Couldn't be happier!
July 7, 2021

So happy to have all my old videos digital now. IMemories did a great job and returned my originals safely!

Date of experience: July 7, 2021
Nevada
1 review
0 helpful votes
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Excellent service
July 7, 2021

Quick turn around time and great service. Will be using them again if I find any old movies

Date of experience: July 7, 2021
Arizona
1 review
0 helpful votes
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Thank you!
July 7, 2021

Requested a re-scan of photos that I wasn't happy with, and iMemories did it without question and without charge! GREAT customer experience and satisfaction!

Date of experience: July 7, 2021
Florida
1 review
1 helpful vote
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Love it!
July 6, 2021

I was hesitant to send my videos initially. They are precious to me and irreplaceable. But, as many of you are also thinking, I had no way of enjoying them anymore. I could only relive them by playing them in the actual handicam, or on a vhs machine. And who has one of those!?!?! They became worthless…. So I sent them all. It was a great decision. The entire family can (and has) watched these old memories of our lives. The quality is superb (only limited by the initial quality of the videos). And the memories are…once again, priceless.

Date of experience: July 6, 2021
New York
3 reviews
1 helpful vote
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Overall efficient service
July 6, 2021

Access to online videos that were transferred was great. However, some of the videos could have had better audio and enhancements of that. It wasn't clear on the website, which types of tapes they transfer and don't. So, some of mine had to be sent back to me.

iMemories attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 6, 2021
Oregon
1 review
0 helpful votes
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I have digitized old family movies and now for my alumni association! Great service!

Date of experience: July 6, 2021
Indiana
1 review
0 helpful votes
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Great Support and Communication
July 5, 2021

Appreciated how they provided frequent updates as to where my order was in their process. When one tape did not transfer to digital properly, I communicated the issue and they responded promptly with the steps to take so they could resolve the issue and they did resolve it no charge as soon as possible which was greatly appreciated. GREAT customer service!

Date of experience: July 5, 2021
Indiana
1 review
0 helpful votes
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Blown away!
July 5, 2021

My mother passed away in 1984, I was 9 years old. I have next to no memories of her aside from what I've been told or seen in pictures. The 8mm reels I found I assumed were just of time prior to my birth. I decided after seeing an ad on Facebook to get them together and give iMemories a try. I didn't have any other way to see what was on them so why not? I was so excited when I got the email stating I could view online. I have not seen my mother "In motion" meaning I've seen pictures only. I am grateful to have been able to see a glimpse of my parents before I was born and even a few of me from the time I was born, learning to crawl and walk. I had never seen them! I didn't have high expectations because of the fact the reels are over 40 years old. I was pleasantly surprised at how they were able To salvage what they did. My only wish is that I had more! Thank you for allowing me to step back in time to experience things I otherwise wouldn't have.

Date of experience: July 4, 2021
West Virginia
1 review
0 helpful votes
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Great
July 4, 2021

Pleased to get my memories. Especially pleased to see an old movie film from from 1953 that I've never seen of my father and his family. My father passed away 40 years ago and my mother 30 years. Most of my father's family has passed on and it was breathtaking to see this film.

Date of experience: July 4, 2021
Ohio
1 review
1 helpful vote
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It is a wonderful way to get all the camcorder tapes (any format) digitalize for viewing. It has been very fun to watch these recordings. My 25 year old daughter was able to view our initial meeting (following her birth! I loved watching her smile! I was almost 100% satisfied... the digitalized version of VHS recordings of our wedding was not the quality I expected. The VHS tape was stored properly, I'm not certain why the quality was poor when digitalized. I still plan to send additional material for digitalization.

Date of experience: July 4, 2021
Arizona
1 review
1 helpful vote
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Easy to do! The packaging was safe and secure and I knew that my tapes would be well taken care of

Date of experience: July 3, 2021
California
1 review
2 helpful votes
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I worked for a company that uses IMemories, but never wanted to send my tape in through my company. Then I seen an ad on Facebook with a discount and finally sent my camcorder tape in. I clicked on my link get a prepaid label, sent my own box, less then 7 days got my videos. Quality & sound awesome! Price you can't beat. Returning my original tape with tracking number and no problems. I will use them again if I come across any photos, negatives, etc. Thank you

Date of experience: July 3, 2021
Arizona
2 reviews
0 helpful votes
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Happy and disappointed
August 2, 2021

I thought that all of the media I sent in you would be able to digitize. That is what was shown on your site. But in reality only one thing I sent worked. I am happy with what was digitized.

Date of experience: July 3, 2021
South Dakota
1 review
0 helpful votes
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So fun to see old pictures!
July 3, 2021

Very easy and it was so fun to see people in my wedding video and in the photos!

Date of experience: July 3, 2021
North Carolina
1 review
0 helpful votes
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Clifford Family Memories
July 2, 2021

Very happy with digital conversions. Family members have been enjoying seeing the end project.

Date of experience: July 2, 2021