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iMemories

4.6

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,980
value
158
shipping
156
returns
82
quality
6,694
This company responds to reviews on average within 2 days

Instant Feedback

7,376 reviews

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Texas
1 review
0 helpful votes
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Reels and videos
July 12, 2021

Very satisfied with the order we placed. It will be shared throughout our family and friends.

Date of experience: July 12, 2021
Illinois
2 reviews
1 helpful vote
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Great experience!
July 12, 2021

I had some VCR tapes and old movies and sent them to iMemories on the recommendation of my sister who had used this service before. I first sent for their shipping package which arrived quickly. I packed my items and returned them to iMemories. They converted them to digital format and I was able to view them and download them. Very pleased with their service. Would definitely recommend.

Date of experience: July 12, 2021
Texas
1 review
0 helpful votes
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The movies that were taken in the 40's can be very tricky to run thru a projector. Not trusting that I could do that without harming the film, I put my trust in iMemories to handle the film for me. Not only was that done successfully, but the films were returned to me with no damage. Thank You

Date of experience: July 12, 2021
Michigan
1 review
0 helpful votes
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Easy way to save memories
July 12, 2021

The process works quite well, although to and from shipping is quite expensive.

Date of experience: July 12, 2021
Utah
1 review
0 helpful votes
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Family Fun!
July 11, 2021

It has been so fun to hear all of the stories as we watch the videos! So much better to have this access! We LOVE iMemories!

Date of experience: July 11, 2021
New Jersey
1 review
0 helpful votes
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IMemories Is Great!
July 10, 2021

I had 8mm movies, slides and a vhs tape converted and restored. The cleaned them up, rotated them properly, and sent back my originals as promised. We have out own cloud storage, so I can't speak to that, but are very happy with the results. Can't wait to share them with the whole family!

Date of experience: July 10, 2021
Texas
1 review
0 helpful votes
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First of all you can't rush the process you have to be patient … And just know that everything will work out like it should…And yes you do you get your stuff back in a timely manner.

Date of experience: July 10, 2021
California
1 review
0 helpful votes
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Awesome format
July 10, 2021

Fast and convenient! Great customer service and easy.

Date of experience: July 9, 2021
California
2 reviews
0 helpful votes
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Fun memories
July 10, 2021

Expensive but easy. Enjoyed seeing my family and old movies of my childhood

Date of experience: July 9, 2021
Illinois
1 review
0 helpful votes
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Happy but having trouble
August 8, 2021

I recd videos online in a timely manner. But I am having trouble downloading them to an external drive.

iMemories attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 9, 2021
Patty S. iMemories Rep
over a year old

Hi Kathy,

We see you call in for help. Please let us know if there is anything else we can do for you.

California
1 review
0 helpful votes
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Received
July 9, 2021

Good experience with digitizing and the app. I love the imemories program.

Date of experience: July 9, 2021
Washington
1 review
0 helpful votes
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Help
July 9, 2021

Help, I thought I was getting these memories on a flash drive. How can I get this done?
Marilee
*******@gmail.com

Date of experience: July 9, 2021
Alaska
1 review
0 helpful votes
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So excited
July 9, 2021

Very easy to do; customer service was helpful also. Have finally been able to watch our family videos after 20 years! Reasonably priced as well

Date of experience: July 9, 2021
Virginia
1 review
0 helpful votes
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I was very nervous about sending my videos through the mail/fedex. However the whole process was very easy. I loaded my videos into the plastic sleeves and box provided and after about 5 days, I received an email from imemories letting me know that my videos were received and being processed. They were very good with communication during the entire process. I received all my digital versions via email and I received my original videos back in the mail a few weeks after the process was competed.

Date of experience: July 9, 2021
California
1 review
1 helpful vote
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Good to see old memories
July 9, 2021

The process was easy and I received all my materials back. I had some trouble downloading some of the larger files, and had to do it a different way than imemorizes suggests. But I was able to get them all downloaded and it's nice to have the option of storing them in the cloud.

Date of experience: July 9, 2021
Connecticut
2 reviews
0 helpful votes
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Best decision ever
July 9, 2021

This was the best decision to use iMemories to convert our videos to digital. We have been enjoying watching them and reliving all those years. Best part is how easily I can share these with my family. Well worth the investment

Date of experience: July 9, 2021
Hawaii
1 review
0 helpful votes
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Elated
July 9, 2021

My order of 54 tapes were digitally transferred with in a few weeks and all the originals were safely returned in a timely manner. I am happy with the results and cherish every moment that we get to relive the memories and create new ones. Thank you iMemories!

Date of experience: July 8, 2021
Massachusetts
1 review
0 helpful votes
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Thank yoy
July 8, 2021

I have videos we thought we would not see again. People who have long passed. Good memories Thank you

Date of experience: July 8, 2021
Nevada
1 review
0 helpful votes
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So thankful
July 8, 2021

As promised, wonderful and affordable. Thank you for a great service!

Date of experience: July 8, 2021
North Carolina
1 review
0 helpful votes
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Better than I expected!
July 8, 2021

I sent in some VHS tapes that were not clear on my player but they came out awesome! I was pleasantly surprised! I would definitely recommend iMemories!

Date of experience: July 8, 2021