Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of iMemories

iMemories

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


How would you rate iMemories?
grey stargrey stargrey stargrey stargrey star

iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,978
value
158
shipping
156
returns
82
quality
6,687
This company responds to reviews on average within 2 days

Instant Feedback

7,376 reviews

We monitor reviews for authenticity

South Carolina
1 review
0 helpful votes
Follow Carl F.
Unfollow Carl F.
Share Review
Report Review

Great memory preservation
October 16, 2021

I thought I could never view the film on these old 8 mm reels of film. Great job

Date of experience: October 16, 2021
Michigan
1 review
0 helpful votes
Follow Susan N.
Unfollow Susan N.
Share Review
Report Review

THANK YOU! THANK YOU!
October 16, 2021

Best thing I've ever done! You did an amazing job transferring all my old tapes to digital. So many laughs and tears as I watch all our precious memories of the last 30 years. If you're considering doing this, don't hesitate, they won't disappoint. You'll be SO glad you did! :)

Date of experience: October 16, 2021
Florida
3 reviews
0 helpful votes
Follow Paul P.
Unfollow Paul P.
Share Review
Report Review

Just do it
October 16, 2021

Never good time to do it just take the time so they last forever

Date of experience: October 16, 2021
Michigan
1 review
0 helpful votes
Follow Amy C.
Unfollow Amy C.
Share Review
Report Review

Best thing I ever spent money on!
October 16, 2021

Super convenient and easy. I can't say enough good things about this service. It is so priceless to see these videos of family from years ago preserved! Thank you, iMemories!

Date of experience: October 16, 2021
North Carolina
1 review
0 helpful votes
Follow Richard P.
Unfollow Richard P.
Share Review
Report Review

See above. Very happy with the great/friendly customer service.

Date of experience: October 15, 2021
Minnesota
1 review
0 helpful votes
Follow cindy S.
Unfollow cindy S.
Share Review
Report Review

Loved it thankyou
October 15, 2021

I was very please with results, there very old films and was curious if it could be done

Date of experience: October 15, 2021
Arizona
1 review
0 helpful votes
Follow Judi F.
Unfollow Judi F.
Share Review
Report Review

IMemories did an awesome job converting my 30 year old VHS tapes and digitizing them. I had a few tapes that the film was torn or crinkled and they were able to fix those tapes. I also had a cassette that was broken and they were still able to repair the cassette to digitize the film. When ever I had a question the staff was always more than happy to answer my questions even when I sent an email I got a response right away. IMemories actually had all my cassettes digitized before the promised date. Great experience and I would definitely use them again.

Date of experience: October 15, 2021
California
1 review
0 helpful votes
Follow Toni L.
Unfollow Toni L.
Share Review
Report Review

Disapointed
November 14, 2021

I have given you a lot of business in scanning all of my movies and pictures. You have always grouped them by the title on each item. This time you just scanned items into a few groups. Each DVD and Video and picture set should be in separate folders. Not happy this last scan

Date of experience: October 15, 2021
Tennessee
1 review
0 helpful votes
Follow Paula B.
Unfollow Paula B.
Share Review
Report Review

Very pleased
October 15, 2021

Fast and well done. Now I have videos of my family and friends saved forever.

Date of experience: October 15, 2021
Colorado
1 review
0 helpful votes
Follow Jan Q.
Unfollow Jan Q.
Share Review
Report Review

Memories
October 14, 2021

IMemories was so helpful with my order even spending extra time on one reel that was difficult to transfer. So glad I finally took the time to get them transferred. We now have 50+ years of memories

Date of experience: October 14, 2021
Alabama
1 review
0 helpful votes
Follow Patricia X.
Unfollow Patricia X.
Share Review
Report Review

Love it
October 14, 2021

Sad that two tapes couldn't be saved. Very happy with the rest of the order. Great memories! Very exciting to see the events and people who you love.

Date of experience: October 14, 2021
Alaska
1 review
0 helpful votes
Follow Tyler W.
Unfollow Tyler W.
Share Review
Report Review

IMemories delivers!
October 14, 2021

I sent iMemories 20 of my most precious family movies. The tapes were expeditiously transferred to digital files that were easily downloaded to my laptop. I am very pleased with the results and will be sending them more.

Date of experience: October 13, 2021
Michigan
2 reviews
0 helpful votes
Follow Elaine C.
Unfollow Elaine C.
Share Review
Report Review

Thirty-year-old memories come alive!
October 13, 2021

The entire process from beginning to end with iMemories was incredible. The box arrived with clear instructions on packing the videos, the videos arrived at iMemories safely and within a few days I was able to see the first of the converted VHS tapes I had submitted. The quality was surprisingly good given the age of the videos! Shortly thereafter the rest of the videos were also available on the iMemories website. IMemories returned my originals safely as promised. I couldn't be more pleased with the entire process!

Date of experience: October 13, 2021
California
1 review
0 helpful votes
Follow Ken U.
Unfollow Ken U.
Share Review
Report Review

5 stars
October 13, 2021

Each time I called with a question the customer service persons that answered were helpful and provided a "little extra" in there answer.
EXAMPLES: "You also do this" "Try it this way" "Don't worry, it's not gone, I'll bring it backfor you"

Date of experience: October 13, 2021
Utah
1 review
0 helpful votes
Follow April J.
Unfollow April J.
Share Review
Report Review

I couldn't be happier!
October 13, 2021

I have many, many tapes from the past thirty years. I haven't been able to watch them for quite awhile. Sending them in to iMemories was the best decision I made. Now they are easily accessible on my phone, iPad and laptop, anytime I want to see them. I am so happy with this service!

Date of experience: October 13, 2021
Arizona
1 review
0 helpful votes
Follow Denise J.
Unfollow Denise J.
Share Review
Report Review

Family memories
October 13, 2021

Safely delivered to and from and in the time frame expected. Happy with service and plan to convert more memories soon.

Date of experience: October 13, 2021
Virginia
1 review
0 helpful votes
Follow Penny C.
Unfollow Penny C.
Share Review
Report Review

Great memories
October 13, 2021

I was afraid to send my precious memories away but iMemories gave me a tracking number and kept me informed as to where they were at all times! Thanks for a great job!

Date of experience: October 13, 2021
Colorado
1 review
0 helpful votes
Follow DeAnna Y.
Unfollow DeAnna Y.
Share Review
Report Review

Love My iMemories
October 12, 2021

You all are absolutely the best! It brings tears to my eyes getting to see these old memories

Date of experience: October 12, 2021
New York
1 review
0 helpful votes
Follow Cendy Z.
Unfollow Cendy Z.
Share Review
Report Review

Excellent service
October 12, 2021

It was so awesome to be able to see and share our old memories with family. Excellent service.

Date of experience: October 12, 2021
Colorado
1 review
0 helpful votes
Follow Mary N.
Unfollow Mary N.
Share Review
Report Review

Sept. 20,2021 order
October 12, 2021

I am pleased with the results of the material I have sent to be digitized. It is really keeping me busy to get an order together each time I receive my originals.

Date of experience: October 12, 2021