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iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...
iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.
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I thought I could never view the film on these old 8 mm reels of film. Great job
Best thing I've ever done! You did an amazing job transferring all my old tapes to digital. So many laughs and tears as I watch all our precious memories of the last 30 years. If you're considering doing this, don't hesitate, they won't disappoint. You'll be SO glad you did! :)
Super convenient and easy. I can't say enough good things about this service. It is so priceless to see these videos of family from years ago preserved! Thank you, iMemories!
See above. Very happy with the great/friendly customer service.
I was very please with results, there very old films and was curious if it could be done
IMemories did an awesome job converting my 30 year old VHS tapes and digitizing them. I had a few tapes that the film was torn or crinkled and they were able to fix those tapes. I also had a cassette that was broken and they were still able to repair the cassette to digitize the film. When ever I had a question the staff was always more than happy to answer my questions even when I sent an email I got a response right away. IMemories actually had all my cassettes digitized before the promised date. Great experience and I would definitely use them again.
I have given you a lot of business in scanning all of my movies and pictures. You have always grouped them by the title on each item. This time you just scanned items into a few groups. Each DVD and Video and picture set should be in separate folders. Not happy this last scan
Fast and well done. Now I have videos of my family and friends saved forever.
IMemories was so helpful with my order even spending extra time on one reel that was difficult to transfer. So glad I finally took the time to get them transferred. We now have 50+ years of memories
Sad that two tapes couldn't be saved. Very happy with the rest of the order. Great memories! Very exciting to see the events and people who you love.
I sent iMemories 20 of my most precious family movies. The tapes were expeditiously transferred to digital files that were easily downloaded to my laptop. I am very pleased with the results and will be sending them more.
The entire process from beginning to end with iMemories was incredible. The box arrived with clear instructions on packing the videos, the videos arrived at iMemories safely and within a few days I was able to see the first of the converted VHS tapes I had submitted. The quality was surprisingly good given the age of the videos! Shortly thereafter the rest of the videos were also available on the iMemories website. IMemories returned my originals safely as promised. I couldn't be more pleased with the entire process!
Each time I called with a question the customer service persons that answered were helpful and provided a "little extra" in there answer.
EXAMPLES: "You also do this" "Try it this way" "Don't worry, it's not gone, I'll bring it backfor you"
I have many, many tapes from the past thirty years. I haven't been able to watch them for quite awhile. Sending them in to iMemories was the best decision I made. Now they are easily accessible on my phone, iPad and laptop, anytime I want to see them. I am so happy with this service!
Safely delivered to and from and in the time frame expected. Happy with service and plan to convert more memories soon.
I was afraid to send my precious memories away but iMemories gave me a tracking number and kept me informed as to where they were at all times! Thanks for a great job!
You all are absolutely the best! It brings tears to my eyes getting to see these old memories
It was so awesome to be able to see and share our old memories with family. Excellent service.
I am pleased with the results of the material I have sent to be digitized. It is really keeping me busy to get an order together each time I receive my originals.
Answer: Hi Chi, We are unable to process tapes containing mold, we do not offer mold removal services. Please reach out with any questions at 1(800)845-7986 M-F 7AM-5PM AZ time (currently MST).
Answer: Hi Clara, All negatives, slides and prints are scanned to JPEG (. Jpg) files and have an output of a 6 X 4 image at 500-600dpi resolution.
Answer: Hi Elaine, We do not transfer audio to digital. We only transfer video files to digital files. Please let us know if you have any other questions.
Answer: They won't but Immure Records will. Just google them. They are awesome.
Answer: Hi Beatriz, Yes we will use the label on your original media for the title that appears on your media! Please let us know if we can be of any assistance at 1(800)845-7986 M-F 8AM-5PM AZ time (currently MST).
Answer: Hi Joe, We can use your titles and dates for the titles that appear online or on DVD/USB/Download. The tapes do appear online in the order they complete processing, but we do have an easy frag and drop organizing ability to move them if needed! Please reach out with any questions at 1(800)845-7986 M-F 8AM-5PM AZ time (currently PST).
Answer: Hi Patricia, We use the title on your tapes for the title that appears online or on DVD/USB/Download. This title can also be further adjusted after your watch your media online. Please reach out with any questions at 1(800)845-7986 M-F 8AM-5PM AZ time (currently PST).
Answer: Hi Patricia, We use the title on your tapes for the title that appears online or on DVD/USB/Download. This title can also be further adjusted after your watch your media online. Please reach out with any questions at 1(800)845-7986 M-F 8AM-5PM AZ time (currently PST).
Answer: Hi Janelle, We can process these slides to USB drives! Checkout our website for the most up to date pricing and current promotions, or give us a call for assistance at 1(800)845-7986.
Answer: Hi Mark, We do not have any specific bulk pricing, at times for larger orders we may have the ability to offer a higher discount, please reach out for more detailed pricing information at 1(800)845-7986.

