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iMemories

4.6

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,980
value
158
shipping
156
returns
82
quality
6,694
This company responds to reviews on average within 2 days

Instant Feedback

7,376 reviews

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Michigan
1 review
0 helpful votes
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Quick and easy
April 25, 2022

Was as easy as promised, very happy. Good work with 50 plus yr old film.

Date of experience: April 25, 2022
New Jersey
1 review
0 helpful votes
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Excellent service.
April 25, 2022

How can it get more user friendly? Box up the tapes and view on the cloud!

Date of experience: April 25, 2022
California
1 review
0 helpful votes
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Good service
April 25, 2022

I have my digital items and the originals were returned. My only questions are how to load the digital images to my web site and to my flash drive. I paid for the first year of storage so that I would have time to figure it all out.
Also I found 3 more VHS tapes with special family events from years ago. How do I get an order to pick them up for pricing and adding to my memories page?

Date of experience: April 25, 2022
Missouri
1 review
0 helpful votes
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Happy with my order!
April 25, 2022

I loved my conversions to a USB Flash drive. My family can watch this anytime we want! Some of these pictures, were long gone from our memories, until now! Thank you! We all appreciate ALL your efforts, to give these memories back to us...

Date of experience: April 25, 2022
Pennsylvania
1 review
0 helpful votes
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Quick and easy process
April 25, 2022

Amazing videos. The process was incredibly easy! Thank you! Will definitely use this service again

Date of experience: April 25, 2022
Pennsylvania
1 review
0 helpful votes
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Digital Memories
April 25, 2022

My children, my sister, my nephews and I have all enjoyed watching my new digitized home films.

Date of experience: April 25, 2022
South Carolina
1 review
0 helpful votes
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Had a fantastic experience with iMemories. I was afraid to trust them with my precious, 30-year old videotapes but they took great care of everything. I received my shipping box, complete with all materials and they confirmed receipt. I got my digitized copies within two weeks of them getting my videos and I'm SO pleased! Thank you!

Date of experience: April 24, 2022
Washington
2 reviews
0 helpful votes
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DVD's from VHS
April 25, 2022

Perfect! You guys do such a great job and my next order is already being processed!

Date of experience: April 24, 2022
New York
1 review
0 helpful votes
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Not what I thought I purchased.
May 24, 2022

I did not realize this was purchase the process then purchase the rights to view separately.
Not at all as plainly advertised.
Very dissatisfied.

Date of experience: April 24, 2022
Heather P. — iMemories Rep
over a year old

Hi Susan, We had a chance to talk and we extend your account access so the media can be downloaded to your own computer, our subscriptions are optional for long term access and storage. Please let us know if we can further help!

Michigan
1 review
0 helpful votes
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Wedding video
May 24, 2022

My wedding video was saved but next time I'll do more research into this type of service. I am not happy with the results.

Date of experience: April 24, 2022
New Jersey
1 review
0 helpful votes
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Great site
April 24, 2022

Great place to see old memories. Great price and excellent service

Date of experience: April 24, 2022
California
1 review
0 helpful votes
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REFLECTIONS
April 24, 2022

I have been overjoyed reminiscing over past family and friend experiences. Waiting to have our family reflect on things that were good and get back there. Thank you so much.

Date of experience: April 24, 2022
Maine
1 review
0 helpful votes
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Videos
April 24, 2022

Very simple and done quickly. I would recommend this company.

Date of experience: April 24, 2022
California
1 review
0 helpful votes
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Perfect
April 24, 2022

Great job! Received quickly. Thank you! I loved watching my old movies.

Date of experience: April 24, 2022
Colorado
1 review
0 helpful votes
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I love having my memories at my fingertips on my phone! And theta are easy to share with my kids and family. The old media were quickly and safely returned, and the additional movies were added to my account quickly!

Date of experience: April 24, 2022
Georgia
2 reviews
0 helpful votes
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Great service.
April 24, 2022

Very fast and convenient. I enjoy being able to share them online with family.

Date of experience: April 24, 2022
Nevada
1 review
0 helpful votes
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More cost?
May 24, 2022

I was under the impression ALL of my VHS tapes would be converted to a DVD. Do I have to now pay MORE to have them on DVD? I do NOT want to pay a monthly fee for the Cloud.

Please reply with information as to why there is such a disconnect.

Thank you,

Connie Duffey

Date of experience: April 24, 2022
Heather P. — iMemories Rep
over a year old

Hi Connie, Thanks for talking with us back on 4/27/22. We were able to get your account access extended so the files could be downloaded. Our subscriptions are optional for long term access and storage. Please let us know if we can be of assistance!

Florida
1 review
0 helpful votes
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Very happy I found iMemories
April 23, 2022

I sent in 27 video tapes that were between 25 and 30+ years old. So happy I did, it is great to have them digitalized. A lot of the tapes are of my daughter. She had never seen her baby videos. I just sent in 9 more video tapes that I found, can't wait to get them back.

Date of experience: April 23, 2022
Arizona
2 reviews
0 helpful votes
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Digital memories
April 23, 2022

I am pleased with my decision ti digitize my family photos. I am in my 70's so dealing with the cloud is a challenge for me but I am learning!

Date of experience: April 23, 2022
Florida
1 review
0 helpful votes
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So many friends have followed my recommendation and digitized their video footage and have reported that it was one of the best gifts that they'd ever given to their families! Our three grown daughters love watching these and sending funny clips to all of us.

Date of experience: April 23, 2022