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iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...
iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.
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Timely, accurate, safe, complete conversion of 3 different media types to one cloud location. Perfect. Thank you
They converted my files quickly, but I don't think they did anything to address the tracking on the video tapes. I watched the videos not very long ago and the quality was much better than the converted digital files. Also the audio on many of my mini-disc and mini cassette conversions is really poor and some of it doesn't seem synced with the video. I'm not sure there was any quality control. Just plug it in and convert without actually looking at the product...
Using Imemories was so easy! We are in the middle of moving, and I found our old VHS tapes and some camcorder tapes. I did a quick Google search to find the top rated company to convert to digital and Imemories came up. I followed the instructions on their website, and within a couple of weeks I received my first email with my memories. Some of the videos I had forgotten we had taken and it brought back so many wonderful times in our lives when our children were little. Vacations, birthday's... One video in particular I was anxious to get back was my wedding day. I lost my father over 16 years ago and getting to see him again on video was very emotional. I got to hear his voice and see him alive. I can't describe how grateful I am to Imemories for bringing these wonderful times in our lives back to us. In the midst of our move I have found additional items and will be using this company again and again. The process was extremely easy, they took exceptional care of my items. I made specific notes about where I needed my videos to be returned and they paid attention. Thank you Imemories. This company and what they do is fantastic!
Process was smooth and quick. Just wish the quality on the video files was higher. Used a similar tape converting service over a decade ago on some of the same tapes and those looked higher resolution with less file compression.
Im very happy tohave those home movies that are from the seventies eighties to 2009 but my very old fifties that i sent didnt come out too well i do have the original eight mm reel to reel that im hoping ro send you
Digitizing was fine. Not very upscaled as promised, but glad to have the files. Very confusing website because I wanted DVDs too, but gave up trying to figure out how to add that option (also the DVD add was so expensive -- I know how cheap DVD-Rs are, and there's no way it needs to be that much extra. I understand there's an extra charge for time/labor/profit, but it was excessive).
The experience was easy and seamless. They send you the box and label, fill it up and ship it back. I even forgot my password and the customer support was amazing and quick to help.
Our experience with iMemories was excellent. Service was very fast and secure. I will recommend to all my friends and family.
I have received my originals back and I can view my videos online. They look great! Very pleased!
Thanks for taking the stress out of converting all of these tapes to something we can actually watch now that videorecorders are not "the thing". I hadn't watched these in years, and now that the videos are super accessible, I will get to enjoy them. I am so happy I did this and I wish I would have done it much sooner. Thank you! It is pricey, but trust me, it is worth the money.
I sat on my old 8mm home video tapes for far too long. Once they were converted (rather quickly, I will add) I binge watched them like a Netflix series.
So thankful for the ease of iMemories to help preserve these precious memories so they can actually be watched and shared instead of sitting in a box. Worth every penny.
I had videos of both of my children's births converted, and I am so glad I did! Worth every penny.
Service was fast and the results exceeded my expectations. I have more items for them to work on.
Communication and delivery were without any complications
The best to sit back an watch my memory of days gone by. My oldest granddaughter was just 1 an is know 22. Just so precious. Make me cry to see all those that have passed an hear them. Brings them so close I can all most feel them again. Working on next order of old tapes.
Easy process, great results! When I did have questions they responded quickly.
I'm so thrilled how my videos turned out! Love seeing all the old memories from the past. It's fun to share with my family seeing our Dad now that he's passed away. Awesome experience!
Love the process and results. Our family has greatly enjoyed the movies.
Answer: Hi Chi, We are unable to process tapes containing mold, we do not offer mold removal services. Please reach out with any questions at 1(800)845-7986 M-F 7AM-5PM AZ time (currently MST).
Answer: Hi Clara, All negatives, slides and prints are scanned to JPEG (. Jpg) files and have an output of a 6 X 4 image at 500-600dpi resolution.
Answer: Hi Elaine, We do not transfer audio to digital. We only transfer video files to digital files. Please let us know if you have any other questions.
Answer: They won't but Immure Records will. Just google them. They are awesome.
Answer: Hi Beatriz, Yes we will use the label on your original media for the title that appears on your media! Please let us know if we can be of any assistance at 1(800)845-7986 M-F 8AM-5PM AZ time (currently MST).
Answer: Hi Joe, We can use your titles and dates for the titles that appear online or on DVD/USB/Download. The tapes do appear online in the order they complete processing, but we do have an easy frag and drop organizing ability to move them if needed! Please reach out with any questions at 1(800)845-7986 M-F 8AM-5PM AZ time (currently PST).
Answer: Hi Patricia, We use the title on your tapes for the title that appears online or on DVD/USB/Download. This title can also be further adjusted after your watch your media online. Please reach out with any questions at 1(800)845-7986 M-F 8AM-5PM AZ time (currently PST).
Answer: Hi Patricia, We use the title on your tapes for the title that appears online or on DVD/USB/Download. This title can also be further adjusted after your watch your media online. Please reach out with any questions at 1(800)845-7986 M-F 8AM-5PM AZ time (currently PST).
Answer: Hi Janelle, We can process these slides to USB drives! Checkout our website for the most up to date pricing and current promotions, or give us a call for assistance at 1(800)845-7986.
Answer: Hi Mark, We do not have any specific bulk pricing, at times for larger orders we may have the ability to offer a higher discount, please reach out for more detailed pricing information at 1(800)845-7986.

