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iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...
iMemories Reviews Summary
iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.
This summary is generated by AI, based on text from customer reviews
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This was a wonderful way to enjoy my family memories!
Wonderful experience! Love having my memories back to where I can enjoy them!
Timely service, convenient online access to videos, received originals back. Would recommend especially at the 50% off sale or better!
Conversion was efficient, as described. It was fun to discover footage that I didn't know I had – i. E., had been lost to outdated media for 40 years.
Very happy with the results & will recommend to all my Family and Friends.
I wish I would have this done before the original film deteriorated over time. Viewing these brought back great memories.
The directions online make it seem like it is a simple process. It is not at all.! I have spoke with customer service 7 times with various issues. Sierra was wonderful & helpful. Too long to type here. Being a retired person I needed more clear direction. How do you move the videos so they are in order on the hard drive when loaded to it. How to rename the videos? No one informed me they were sending my original 37 tapes back. They arrived on a very rainy day when we were out to state vacationing. Fortunately, they were in plastic in the box. Someone could have stolen the package with my videos inside but luckily my neighbor just happened to see the box and go tit. Being retired and on a fixed income, there is not information as to the price. Oh yes it say $14.99 for shipping videos. No where does it say I am billed to ship them back developed. I had 2 damaged tapes totaling 37. I received a bill on line. No where did it say "Oh yes we were able to repair your damaged tapes and we digitalized them". I had to call customer service and ask if they were able to be used. Also in the beginning it talks about digitalizing them. What does digitalized mean? No explanation for us order folks. I wanted my videos on a thumb drive. The price and information emailed to me said your "hard drive" will cost XYZ. I was not informed why I couldn't have a thumb drive? Much easier to carry when using my walker. I had to call customer service to inquire. My tapes were returned to me with a lot of bright green or orange stickers all over them. What id that mean? Were they unable to do what I signed up for? Are they tagged on broken tapes? Unable to be developed tapes? What? I could go on and on with my unhappiness. No one kept me informed about my valuable 37 takes of my family, dead parents, growing children, etc. The ads makes it seem like a great deal and 50% off but it wasn't.
One tape had a spanish speaking family and their children on my loaded videos. I told Sierra and she removed them after I again had to call customer service., I could go on and on. I spent over $700 on this. The hassle was not worth it. No clear at all.
I've used iMemories for several projects over the years. Recently, I had two of my projects completed and as always, they did an excellent job.
I sent 140 slides from 1963 to 1978, along with a few VCR tapes of family adventures to IMemories and am completely satisfied with the results. The pictures and videos are of very high quality. I would recommend this company to everyone. It was worth every penny spent.
Once again did a great job on converting all my videos! Me and my children can enjoy them again on their phones or computers! Thanks again!
This was such an easy process and the results were awesome
It took me a couple of months to go through and sort over 5,000 + photos, I put them in albums and set it on.
The digital return was fantastic. Everyone in the family agrees. Thanks!
I had very special movies that were originally recorded using a proprietary format. I was unable to view them for over 30 years. IMemories carefully converted them to digital and I can now share them with my family. Their service was quick and they returned all the original cartridges. Thank you!
Very pleased with the entire process. Will use again.
Needed up to date conversion…Never heard of a monthly fee…to see my personal videos…Thanks
My first time doing this. Everyone was helpful and very patient with me.
Awesome to see old Videos in digitized format,
Much easier to view and store
Really pleased with the service, it was quick and thorough. So glad I don't have to stare at that box of 8mm video tapes anymore and wonder how to deal with them! Been enjoying watching all the clips online and sharing with family. Thank you for the service.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Sheryl,
Thank you for your feedback. We hope to provide a detailed and transparent reply.
We are sorry to hear about the trouble with some of the online functionality. To move media in the account there is a button that says "Arrange". The titles can be re-titled (like any type of computer file) by clicking on the name of the title. We understand that account functionality will not be obvious to every customer. This is the reason why we strive to offer detailed and thoughtful customer service. Our team is here to act as a guide and fill in any gaps, especially when a customer is confused. While many of our customers are familiar with the term "digital", there are some that reach out for clarification and to discuss how it applies to their particular needs.
When iMemories returns or ships anything to a customer, an email is generated from both iMemories and FedEx. We do not hold onto original media once an order is complete. We do take several steps to ensure that original media arrives safely, such as water-proof plastic bags (as you mentioned), packing material, and sturdy boxes.
IMemories does include pricing information on our websites and ads. We also include a detailed booklet in the iMemories SafeShip Kit. This booklet breaks down pricing, how it works, and includes FAQ's as well as our customer service contact information for questions.
As an order is processed, iMemories sends regular updates via email. These emails direct customers to their order status page. This page has details about specific items that may be having issues. The information on the order status page updates as a customer's media goes through the process. With these updates, we highlight when the first tape is online to view and when processing on all items are complete.
IMemories does use stickers for internal processing purposes. Similar to the barcodes, these stickers help us quickly indicate actions that are needed in order to move items through our process efficiently.
We would love to call every customer at the different stages of their order, but as it turns out we do have to rely on email and system notifications. Please know our customer service team offers top tier, prompt, customer service to assist with all facets of our process, website functionality, or status updates.
Thanks again for your feedback, feel free to reach out if you would like to discuss any questions or concerns at 1(800)845-7986.